-57
NPS
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Terran Orbital
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About Terran Orbital's Brand
Terran Orbital Corporation is a leading vertically integrated provider of end-to-end satellite solutions. Terran Orbital combines satellite design, production, launch planning, mission operations, and in-orbit support to meet the needs of the most demanding military, civil and commercial customers. In addition, Terran Orbital is developing the world’s largest, most advanced NextGen Earth Observation constellation to provide persistent, real-time earth imagery. Among its major competitors, Terran Orbital is ranked in 3rd place for NPS while Northrop Grumman Corporation is 1st, and Boeing is 2nd.Their current valuation is $100.00M
Brand at a Glance
65%
Customer Loyalty
2.9/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
Terran Orbital Ranking
- #3 / 3 of its competitors
Terran Orbital NPS
Terran Orbital's Net Promoter Score (NPS) is a -57 with 14% Promoters, 15% Passives, and 71% Detractors. Net Promoter Score tracks whether Terran Orbital's customers would recommend using the product based on a scale of -100 to 100.
Terran Orbital Overall NPS
| 14% | Promoters |
|---|---|
| 15% | Passives |
| 71% | Detractors |
Terran Orbital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Dec 2022 -100 | Dec 2022 | -100 |
Jul 2023 -33 | Jul 2023 | -33 |
Dec 2023 -51 | Dec 2023 | -51 |
Jun 2024 -57 | Jun 2024 | -57 |
How Other Brands Compare
Terran Orbital is ranked third for NPS among its competitors. Northrop Grumman Corporation and Boeing come in first and second. Among those competitors, it is the third most valued company behind Boeing.
Terran Orbital |  Boeing |  Northrop Grumman Corporation | |
| Global Ranking | #- | #132 | #177 |
| NPS | -57 | 5 | 16 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $100.00M | $147.47B | $54.60B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Terran Orbital NPS vs. Competitors
Compared to its competitors, Terran Orbital's NPS is rated right below Boeing.
| COMPANY | NPS Score | |
|---|---|---|
| Northrop Grumman Corporation | 16 |
| Boeing | 5 |
| Terran Orbital | -57 |
Terran Orbital Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Terran Orbital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Terran Orbital Customer Loyalty vs. Competitors
Compared to its competitors, Terran Orbital's Customer Loyalty score is rated right below Northrop Grumman Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Boeing | 68% |
| Northrop Grumman Corporation | 66% |
| Terran Orbital | 65% |
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Terran Orbital Product Quality
2.9/5
Terran Orbital has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Terran Orbital Product Information
Terran Orbital’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://terranorbital.com/
- Company Size
- 201-500 Employees
Industry
Military and Defense
Terran Orbital Product Quality vs. Competitors
Compared to its competitors, Terran Orbital's Product Quality score is rated right below Boeing.
| COMPANY | Product Quality Score | |
|---|---|---|
| Northrop Grumman Corporation | 3.8/5 |
| Boeing | 3.5/5 |
| Terran Orbital | 2.9/5 |
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Terran Orbital Pricing
Terran Orbital ROI & Value For Money
2.8/5
Terran Orbital has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Terran Orbital Pricing vs. Competitors
Compared to its competitors, Terran Orbital's ROI score is rated right below Boeing.
| COMPANY | Pricing Score | |
|---|---|---|
| Northrop Grumman Corporation | 3.7/5 |
| Boeing | 3.5/5 |
| Terran Orbital | 2.8/5 |
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Terran Orbital Customer Satisfaction (CSAT)
Terran Orbital Customer Satisfaction (CSAT) Score
50 / 100
Terran Orbital has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Terran Orbital Customer Satisfaction vs. Competitors
Compared to its competitors, Terran Orbital's Customer Satisfaction score is rated right below Boeing.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Northrop Grumman Corporation | 67% |
| Boeing | 61% |
| Terran Orbital | 50% |
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Terran Orbital Customer Service
2.8/5
Terran Orbital has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Terran Orbital's Customer Service
Address
6800 Broken Sound Parkway NW, Boca Raton, FL 33487
Website
http://terranorbital.com/
Phone Number
5619881704
Terran Orbital Customer Service vs. Competitors
Compared to its competitors, Terran Orbital's Customer Service score is rated right below Boeing.
| COMPANY | Customer Service Score | |
|---|---|---|
| Northrop Grumman Corporation | 3.8/5 |
| Boeing | 3.6/5 |
| Terran Orbital | 2.8/5 |
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Terran Orbital as an Employer
2.5/5
Terran Orbital has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Terran Orbital scored a -57 for Net Promoter Score and a -55 for Employee Net Promoter Score. NPS gauges how likely a customer of Terran Orbital would recommend the brand to a friend. ENPS measures how likely Terran Orbital employees would recommend working at Terran Orbital to a friend.
Net Promoter Score
-57
NPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
-55
eNPS Score
| 17% | Promoters |
|---|---|
| 11% | Passive |
| 72% | Detractors |
