The Coffee Bean & Tea Leaf Employee Reviews
Out of 116 The Coffee Bean & Tea Leaf employee reviews, 66% were positive. The remaining 34% were constructive reviews with the goal of helping The Coffee Bean & Tea Leaf improve their work culture. The Sales team, with 64% positive reviews, reports the best experience at The Coffee Bean & Tea Leaf compared to all other departments at the company.
What does the leadership team need to get better at?
More regular surveys of employee satisfaction within the workplace and with their general and district managers. An ineffective GM or DM will lose you both money and effective employees.
To actually be held accountable for the job title they work for.
Keeping a professional work enviornment and taking tasks seriously
they need to be better vetted for their job, the majority of managers at this company are in no way qualified and absolutely partake in favoritism and hypocrisy.
Review from Sales Dept
The fact that they make it so hard for customers to get a hold of the company if they have a complaint is really mind-boggling to me. So many customers have seen how our manager treats us and nothing is ever done about it. I wish I worked for a company who cared about their employees more.
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
My store and I feel undervalued from our DM and our current GM. Rather then talk to talk to us about issues that arise, both our DM and GM immediately turn hostile and defensive and we can never communicate appropriately
I believe im a hard worker and that my hard work goes unrecognized and that they feel that they dont need to try as hard when im working, which is overworking me
If you are not a manager, they will NOT allow you to work full time. I work 5-6 days a week and am not full time, meaning I dedicate most days of the week to this job and get zero benefits.
Review from Sales Dept
I have worked for the company for almost 3 years and my manager treats me like I'm a five-year-old. The shift supervisors do most of her work anyway. I am sick of feeling belittled by her like I am a piece of gum on the bottom of her shoe. I shouldn't have to hesitate to go to HR because of her.
Review from Sales Dept
I would offer a higher pay rate if i expected my workers to constantly come in on their days off, work double shifts, and cover other people's shifts all while NOT being notified or asked in a timely manner. I would also recommend some kind of empathy and compassion workshop for all managers at CB
What do your coworkers need to improve and how could you work together better?
The team is toxic and in their own workd
Liability needs to improve better communications
Review from Sales Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of The Coffee Bean & Tea Leaf yet.
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What would you improve about your company's interview process?
There aren't any Interviews reviews of The Coffee Bean & Tea Leaf yet.
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What's going wrong and how can it be improved?
our district manager is not at all qualified for their job. they play favorites and allow hypocrisy to run rampant, at our location, and i'm sure many others. this effects everyone beneath them and makes it much harder to accomplish our job in a positive and fair environment.
Review from Sales Dept
I don't know how many times I have to write but our manager is literally the reason we don't have as many customers anymore. No one can get a hold of customer service and I don't really think anyone cares how badly she treats us. The things that come out of her mouth are absolutely disgusting.
Review from Sales Dept
Way too understaffed, cant keep up with drink orders in a timely fashion
Management need to pick up their work
What would you most like to see improved at your company?
There aren't any Outlook reviews of The Coffee Bean & Tea Leaf yet.
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