The Hanover Insurance Group Employee Reviews
Out of 64 The Hanover Insurance Group employee reviews, 55% were positive. The remaining 45% were constructive reviews with the goal of helping The Hanover Insurance Group improve their work culture. The Customer Support team, with 20% positive reviews, reports the best experience at The Hanover Insurance Group compared to all other departments at the company.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
They are real and understand their employees
They model our CARE values and support a T-shaped employee growth mindset. They encourage Agile workflows and remove waste from legacy ways of working.
They care about my life
Polite and comprehensive good team leader
The company has an incredible culture where all employees are supported and given opportunity for growth and advancement. Leadership is incredibly approachable and encourage employees to challenge the status quo and to think differently.
What does the leadership team need to get better at?
Listen to your employees, if an employee has a good idea that could improve their department, voice it to the higher ups. Push for higher pay for the customer service dept. The amount of work vs the pay is so out of touch, if we are bringing in new lines of buisness, we should get that commission.
Leadership is either not aware of how the company functions for the bottom half of employees or just don't care.
They need to get better at everything..
Experience actually managing people and not just hiring people for looks.
Leadership makes open ended promises and then does not deliver.
What is the best part about your compensation package?
Salary and PTO is generous
Generous bonus program, focus on health and wellness benefits and a fair compensation program.
The ability to get a bonus based on performance of myself and the organization.
The benefits are very competitive for the industry. There are a lot of extra perks that most companies don't consider such as Dress for the Day, extra contributions to 401k, added days off for community participation, etc.
Why do you feel undervalued and what would make you feel better about your compensation?
I feel extremely undervauled. I have quite a bit of experience but my pay is the same as someone brand new to the industry, experience and doing the job correctly and accurately should matter for pay and promotions, not how may lines of buisness a customer service rep can sell.
Yearly compensation is a joke. The longer you work for this company, the poorer you get.
The work put in does not match the pay
When using the internet to compare my salary with other companies I see I am underpaid by about 15,000 from other companies.
Full disclorure on how it is detrmined and cmparisnon with individuals with similar expertise experience an education.
What are some of the best things about your team?
My immedite team is amazing, everyone is always so helpful and encouraging
They are always will to help
Team works well together but again the company is so segmented, it is impossible to move around.
The relationships that we have with each other. We are all friends and their to support each other. Also a focus from all team members on making a difference in all we do.
They are all hard working driving towards a common goal. They are also like a family - very caring and helpful when needed. We also have a lot of fun in our department.
What do your coworkers need to improve and how could you work together better?
We come work to make money not friends
My coworkers are very unprofessional. They often take naps when they are meant to be working and post sensitive information on social media.
Review from Customer Support Dept
Not enough sharing of information. Some hold things close to the vest.
This is not applicable to my position.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
My immediate team, thats really all
The people I directly work with everyday
My immediate co-workers, that is about it.
It's pretty relaxed and inclusive.
People work collaboratively towards a common goal and generally care about each other. We are empowered to bring new ideas to the table. We are small enough where you can make a personal impact.
What needs to change to make the company culture better?
They need to put more people of color in management positions
More honest communication, not just acting like everything is fine
Everything! They need a whole company reorg from the ground up.
Review from Customer Support Dept
What did you like most about the interview process?
It was virtual and relaxed
Friendly interviewers. Felt comfortable. Very laid back experience.
What would you improve about your company's interview process?
I think I was an exception, as I was offered my position on a temp basis even though I was overqualified for my position. The person interviewing me was also inappropriately dressed.
What makes you most happy at work?
I get a paycheck every two weeks
The fact we are a big player in a competitive market because we continually innovate who we are.
The people I work with.
Getting into The Hanover has been a goal for Two years.
Review from Customer Support Dept
What I do and the people I work with.
What's going wrong and how can it be improved?
I feel like the new changes in policy and equipment leave for a learning curve but the leaders do not account for that and are being very hard on us employees. They are not giving us adequate time to adjust and have even fired some employees for simple errors that just need to be worked out.
Review from Customer Support Dept
Everything needs improvement from the management to the pay.
Review from Customer Support Dept
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What would you most like to see improved at your company?
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