The Hanover Insurance Group Leadership Employee Reviews
What do you like best about the leadership team?
They are real and understand their employees
They model our CARE values and support a T-shaped employee growth mindset. They encourage Agile workflows and remove waste from legacy ways of working.
They care about my life
Polite and comprehensive good team leader
The company has an incredible culture where all employees are supported and given opportunity for growth and advancement. Leadership is incredibly approachable and encourage employees to challenge the status quo and to think differently.
It started off to be a great experience but quickly went down hill with the change of administration. A lot of shifts happened and little room for error was accommodated for. I personal struggled briefly with the new phone operating system and have not been given adequate help to learn.
Review from Customer Support Dept
Open, honest, and seek feedback and innovation from within the organization and out.
The leadership is steeped in the market, liked by agent partners and transparent with employees.
What does the leadership team need to get better at?
Listen to your employees, if an employee has a good idea that could improve their department, voice it to the higher ups. Push for higher pay for the customer service dept. The amount of work vs the pay is so out of touch, if we are bringing in new lines of buisness, we should get that commission.
Leadership is either not aware of how the company functions for the bottom half of employees or just don't care.
They need to get better at everything..
Experience actually managing people and not just hiring people for looks.
Leadership makes open ended promises and then does not deliver.
Defining a clear leader that each individual is to report to and receive feedback from. A team of 9 should not need 3 managers.
Review from Customer Support Dept
Leadership is a joke! It's all about who you know, as in most places.
Review from Customer Support Dept