The Oncology Institute Employee Reviews
Out of 431 The Oncology Institute employee reviews, 80% were positive. The remaining 20% were constructive reviews with the goal of helping The Oncology Institute improve their work culture. The HR team, with 100% positive reviews, reports the best experience at The Oncology Institute compared to all other departments at the company. The Admin team offered the most constructive feedback, with 34% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Customer Support Dept
Great Company with good managers and leaders, with a lot of goals.
Review from Customer Support Dept
Review from Operations Dept
What do you like best about the leadership team?
Communication , teamwork, helpful, respectful
Review from Customer Support Dept
They are professionals, caring and always willing to help
Review from Customer Support Dept
The best part about the TOI leadership team is that they listen and seem to take into consideration suggestions for improvements from the staff.
Review from Customer Success Dept
I like how we get respected as a person, When something needs to be HEARD it is. not just brushed off like most big companies would.
Review from Customer Success Dept
My leader Kiran cares about the employees and their mental health. he very understanding and helpful. i am glad he is part of our team.
Review from Operations Dept
What does the leadership team need to get better at?
Step up and give me an annual raise. You have me as Front Office but in reality I am front and back office, authorization department, scheduling assist doctors with examinations, handle all ordering. Also do dictation and so much more.
Review from Operations Dept
Delegation of responsibilities and time management
Review from Finance Dept
They need to listen to the employees and not bully the employees. They tell the employees to do what you are told and their is no other way.
Review from Customer Support Dept
communication, listening and actually gets things resolved for their employees.
Review from Customer Success Dept
Better overall all company organization and inter communication. change and progress on new IT,EHR, and other systems
Review from Operations Dept
What is the best part about your compensation package?
generous & considerate. valuing for long / short term
Review from Customer Support Dept
Medical Insurance, vacations, pet insurance
Review from Customer Support Dept
The amount of PTO alloted
Review from Customer Success Dept
I am glad we have pet insurance
Review from Operations Dept
So far, my pets receiving insurance, my benefits, and discounted gym passes.
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
It's not that I feel undervalued, I said I'm not getting paid enough because with prices going up its hard to be able to afford rent / car insurance / other bills that are necessary. I feel like $20.00 for the FOA's would be manageable.
Review from Customer Success Dept
For the work I've been doing. I firmly believe that I and many employees in the company deserve better compensation as we are a specialty practice. There are fast food chains with better pay rates than what TOI is paying their employees.
Review from Admin Dept
Firstly, I do enjoy working at TOI. The patients and co-workers are amazing. My personal compensation has always been an issue because I did take a significant pay cut when taking this position. My length of experience, I feel, would have afforded me a better hourly wage.
Review from Operations Dept
Overworked due to unsufficient and inadequate help.
Review from Operations Dept
Not being given the appropriate title/position and compensation for the amount of work and effort being performed
Review from Finance Dept
What are some of the best things about your team?
Respect, helpful, team players, building relationships
Review from Customer Support Dept
They are smart, hardworking, friendly!
Review from Customer Support Dept
The best thing about my team is the care and compassion we share with each other and the patients.
Review from Customer Success Dept
My doctor is amazing and treats me with respect. I work at different offices and the other office I work at the staff is amazing and we all work together as a team!
Review from Customer Success Dept
we are not a team we are family, we help each other out and work together
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
Our two therapists are amazing and give 100% of themselves. The third teammate is not reliable and has no drive.
Review from Operations Dept
Initiative and cooperation to work as a team
Review from Finance Dept
Better communication and respecting each other.
Review from Admin Dept
We need a whole new team that has the patients best interest in mind. Not just a team who works just for a pay check.
Review from Admin Dept
Communication is key to any good work environment.
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
our manager really shows he cares
Review from Customer Support Dept
Healthy Environment, good coworkers and leaders, nice patients
Review from Customer Support Dept
The way the company acknowledges the achievements of the employees is a positive feature of the culture and environment of TOI.
Review from Customer Success Dept
The people I work with treat me with respect and we know how to work together to make the office flow close to seamless as possible
Review from Customer Success Dept
i could only speak on UM department, very welcoming department and environment
Review from Operations Dept
What needs to change to make the company culture better?
More money with better benefits, managers showing support to their employees for advancement in their careers.
Review from Customer Success Dept
Put effort into keeping meaningfully valuable employees, it's NOT true that everyone is replaceable - valuable people leave unfillable holes. Kindness & empathy should be requisite in new-hires, especially leaders. ALL management should be motivated by helping people rather than making more money.
Review from Operations Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
There aren't any Interviews reviews of The Oncology Institute yet.
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What makes you most happy at work?
Seeing our patients with a smile on their face because of us
Review from Customer Support Dept
I like my job, the patients are nice and lovely, my teammates are like family
Review from Customer Support Dept
I feel happy about helping very ill patients on their journey through treatment to recovery.
Review from Customer Success Dept
Going into a work place that respects you as a person is a big factor! My patients are friendly and we are able to treat them as family.
Review from Customer Success Dept
My coworkers and being able to help patients
Review from Operations Dept
What's going wrong and how can it be improved?
We received multiple complaints about TOI office's not answering their phones unable to get through. I wish someboby would really fix that. It is embar
Review from Operations Dept
Low compensation and unapproachable management
Review from Finance Dept
More communication and less finger pointing.
Review from Customer Success Dept
Negative environment and coworkers in all honesty
Review from Admin Dept
I'm exhausted and not getting enough resources or appreciation for the work I'm doing. It seems as though the focus is only on programs that generate revenue.
Review from Operations Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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