The UPS Store Outlook Employee Reviews | Comparably
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EMPLOYEE
PARTICIPANTS
277
TOTAL
RATINGS
2244

The UPS Store Outlook Employee Reviews

What makes you most happy at work?

Talking to the customers and helping them

My experience only with my customers.

The customers are amazing, friendly, caring, kind and make me smile everyday.

Interacting with my coworkers and learning how to better ourselves

Coworkers & our regular customers

The positive energy and the satisfying customers

The customers make me most happy.

Being paid so i can eat

Working remotely. more productive than ever. there is still interaction with my associates via video conferencing.

The people and the environment

Create, innovate, solving problems and help

Interacting with customers and coworkers while learning new and innovating things. Every day is a new and exciting adventure. They challenge to problem solve issues is comforting when the right support is in tact.

The way we treat are customers and how very well they react!

The customers Are What makes me love my job the most

seeing repeat customers, they remember me and like coming back because they say we are always very friendly and helpful

Review from Sales Dept

The atmosphere is always pleasant and I love working with people

Review from Sales Dept

Meeting customers and helping to full-fill their needs.

Review from Sales Dept

I enjoy hearing the customers stories of their adventures they've just had or the sentimental value and history of items we pack and ship for them

Review from Sales Dept

interaction with coworkers and customers

Review from Design Dept

What's going wrong and how can it be improved?

Treat the employees better, it would be better for all.

Stop making things so complicated. Stop changing things every other day, and listen to your individual store employees about the issues we are having so they can get fixed

Management, store owner. Corrupt and bad for business.

UPS store are convinced Amazon is the savior of the company, but in the process are destroying the "small business" draw. Employees are underappreciated and unhappy. Corporate needs to just decide if this is a small business or a corporation. The employees are suffering because of their negligence

The competition seems to be ahead of us, if you work for the competition you're treated better, company culture is unbelievably toxic. Executives at San Diego are oblivious and store owners are miserly to the point of it really hurting the customer experience

The future prospects of this business model are being threatened by the corporate policies being handed down to us with no input from the store.

The support structure has been cut again and again. It is hard to assist a customer when we cannot get immediate support ourselves. Improving technologies and giving back more control of the support to the stores would alleviate this issue.

Pair back all the services we provide so that we can focus on doing a few (like shipping & packing) well

Review from Design Dept

What do you like best about your company?

There aren't any Outlook reviews of The UPS Store yet.
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What would you most like to see improved at your company?

There aren't any Outlook reviews of The UPS Store yet.
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Review Sentiment at The UPS Store

65
65%
35
35%

About The UPS Store's Outlook

D+
58/100

Where This Score Ranks The UPS Store's Outlook

BOTTOM
25%

In the Bottom 25% of 2020 similar size companies on Comparably

?

Not enough ratings to compare against companies in metro

4th

4th place versus 3 competitors rated on Comparably

The UPS Store's Outlook is scored a D+ by 439 employee ratings based upon answers to questions such as “How confident are you about the future success of your company?” The UPS Store's Outlook score is an accurate reflection of their overall culture score, with employees rating Outlook to be similar to The UPS Store's overall culture sentiment. Use the filters below to understand The UPS Store employee perspectives by Department, Gender, Ethnicity, and Experience. Last updated months ago.

Rate Outlook the Highest

  • Experience - Entry Level
    +20%
  • Gender - Female
    +19%
  • Department - Design
    +16%

Rate Outlook the Lowest

  • Ethnicity - Other
    -34%
  • Department - Customer Support
    -14%
  • Gender - Male
    -13%

How The UPS Store's Outlook Score is Calculated

FILTER RATINGS BY

Results from 271 Employees in All Departments, All Genders, All Ethnicities and All Yrs. Experience Experience

55
out of 100
How confident are you about the future success of your company?
AnswerPercent
Fantastic26%
Good35%
Neutral26%
Bad8%
Terrible5%
How do your customers perceive your company?
AnswerPercent
Yes50%
No50%
Are you typically excited about going to work each day?
×
Rate your company