The UPS Store Employee Reviews
Out of 228 The UPS Store employee reviews, 65% were positive. The remaining 35% were constructive reviews with the goal of helping The UPS Store improve their work culture. The Design team, with 77% positive reviews, reports the best experience at The UPS Store compared to all other departments at the company. The Sales team offered the most constructive feedback, with 26% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Working and helping customers more
Take care of the employees that arent taken care of by the franchisees
Picking who becomes franchisees for the stores
Caring about their employees more. Giving the hard workers their just recognition, not more stress.
Listening to their employees. They're making way too many changes aggravating the employees and the customers and making everyone's job harder
Why do you feel undervalued and what would make you feel better about your compensation?
I've been #1 in stamp sales for 5 months in a row and haven't gotten anything in return
I should not be expected to do more work than what is reasonable for my pay. If there are more responsibilities for me then I should be compensated for said responsibilities.
Benefits are crucial and would be much appreciated even if I had to pay a portion of them.
Don't treat employees as expendable.
Nobody at UPS store corporate seems to care. We have come to them on multiple occasions with issues at our store with little to no response or they just brush it off because they don't want to fix the issue
What do your coworkers need to improve and how could you work together better?
Being positive and patient with the customers
More initiative and less phone time. More professionalism.
Review from Sales Dept
they could help me get promoted because I deserve the promotion so I can fire all of them.
Listen, work, contribute more, be a team
Communicate more clearly with each other without criticism becoming personal
Review from Sales Dept
What needs to change to make the company culture better?
Pay employee a livable wage
There are a lot of people up top with their head in the sand about the nature of the competition they face. Instead of proactively planning for the company's future they take out their obvious failures on people down the line and that frustration reaches all the way down to store level.
What would you improve about your company's interview process?
It depends on the store. They're all franchised, so interview processes vary.
What's going wrong and how can it be improved?
Treat the employees better, it would be better for all.
Stop making things so complicated. Stop changing things every other day, and listen to your individual store employees about the issues we are having so they can get fixed
Management, store owner. Corrupt and bad for business.
UPS store are convinced Amazon is the savior of the company, but in the process are destroying the "small business" draw. Employees are underappreciated and unhappy. Corporate needs to just decide if this is a small business or a corporation. The employees are suffering because of their negligence
The competition seems to be ahead of us, if you work for the competition you're treated better, company culture is unbelievably toxic. Executives at San Diego are oblivious and store owners are miserly to the point of it really hurting the customer experience
What would you most like to see improved at your company?
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