Toast Employee Reviews
Out of 402 Toast employee reviews, 90% were positive. The remaining 10% were constructive reviews with the goal of helping Toast improve their work culture. The Sales team, with 100% positive reviews, reports the best experience at Toast compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 67% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Operations Dept
What do you like best about the leadership team?
Willingness to discuss ongoing problems
They care about their customers and really believe in the company's mission
I believe that the leadership team at Toast really cares about the people who work here, and it is great to see that everyone is aligned on our mission.
Review from HR Dept
Transparancy and forward thinking leadership team
Review from Operations Dept
They are always on point.
What does the leadership team need to get better at?
Paying attention to their employee's concerns. Having a structure in place that is transparent and flexible. Actually spending time to train their leadership team members on how to manage suvvessfully.
Review from Customer Support Dept
Not happy at all. Looking.
Respecting women. Acknowledging their mistakes. Employee work life balance and training in general
Focus on work-life balance for employees. There are way too many projects in IT causing burnout of the employees.
DEI and closing the gap between what Toast says its culture is vs what it's actually like in real life
Review from HR Dept
What is the best part about your compensation package?
They have great health benefits
Toast has provided raises every year that I've been here. They provide unlimited vacation.
Health care. Flexiable PTO and the automy to Work when/where i do my best work
Review from Operations Dept
Sabbatical is such a the best benefit! After 5 years of service, our company gives every employee paid sabbatical for 4 weeks.
Review from Sales Dept
Fair pay and good benefits
Why do you feel undervalued and what would make you feel better about your compensation?
If I actually got to take some of the so called unlimited PTO they supposedly offer.
More RSU compared to options.
Compensation doesn't seem to scale year over year, so I've found myself not keeping up with market average
Never had the opportunity to counter at hiring. Comp is currently 20-30% below market.
Pay is not based on education and skills.
Review from Operations Dept
What are some of the best things about your team?
Someone is always willing to help if needed
Everyone on my team is passionate about the work they are doing and are very approachable. They are willing to collaborate and work together to accomplish shared goals.
My team consists of an incredible group of people who are smart, hardworking, and passionate about what they do. On top of that, we all care about one another and are always there to support each other.
Review from HR Dept
We are a super diverse team! Lots of backgrounds and people are willing and happy to help their team
Review from Operations Dept
My team is super collaborative and positive. I feel like I have true ownership over my work but I'm also given opportunities to jump in and mentor. I could not ask for a better team or a better manager.
Review from HR Dept
What do your coworkers need to improve and how could you work together better?
Find a different job since this place is poorly organized.
Need to be trained better
Less large meetings, more 1:1 discussions, or smaller meetings.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Its a very diverse place
They understand that we have lives outside of our role and are accommodating when I need to flex my schedule.
I believe that the people who work at Toast genuinely enjoy working here.
Review from HR Dept
They offer snacks. It's genuinely an awful place to work, but at least we are fed.
Review from Customer Support Dept
People that have been with the company a long time are very willing to help and teach others.
Review from Customer Support Dept
What needs to change to make the company culture better?
More work life balance. An actual team that has been properly trained. A complete overhaul of the management team.
What did you like most about the interview process?
Everyone was really easy to connect with and talk to. After a few minutes I felt really comfortable and like I was talking to a friend.
Quick reply from team. I was kept up to date on the process. Friendly and welcoming
Review from Operations Dept
I liked that the conversations seem focused and that I was being asked questions that were relevant to my experience.
Review from HR Dept
The interview was very conversational. I didn't feel nervous.
the variety of people I got to meet
What would you improve about your company's interview process?
Interviewers are more concerned with getting bodies in chairs than they are concerned about the qualifications of an employee.
Review from Customer Support Dept
They are the less professional company I have been with.
If the recruiters paid attention.
What makes you most happy at work?
Knowing that I am doing something that makes a difference in the lives and livlihood of others
seeing the impact on our customers in my own neighborhood
Being given the space and automy to think big. How can i make a big impact. Trust to fail and move forward
Review from Operations Dept
My team, my role, and my work product.
Review from HR Dept
hearing from our customers and seeing the impact we can make on a historically underserved industry when it comes to tech options
What's going wrong and how can it be improved?
Our customers assume everyone is incompetent because they have spent too much time with undertrained employees. We need properly trained employees who are held accountable to procedures that are feasible and practical.
Review from Customer Support Dept
Let the GM go. Reorganize their structure.
What would you most like to see improved at your company?
need more qualified managers