Toast Employee Reviews
Out of 412 Toast employee reviews, 90% were positive. The remaining 10% were constructive reviews with the goal of helping Toast improve their work culture. The Sales team, with 100% positive reviews, reports the best experience at Toast compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 67% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Spend more time understanding the issues of ICs who are doing the work day in and day out.
Paying attention to their employee's concerns. Having a structure in place that is transparent and flexible. Actually spending time to train their leadership team members on how to manage suvvessfully.
Review from Customer Support Dept
Not happy at all. Looking.
Respecting women. Acknowledging their mistakes. Employee work life balance and training in general
Focus on work-life balance for employees. There are way too many projects in IT causing burnout of the employees.
Why do you feel undervalued and what would make you feel better about your compensation?
Toast was already a lower paying tech company but over the years stock based compensation dwindled (no auto refreshers like big tech), promotions harder to come by.
If I actually got to take some of the so called unlimited PTO they supposedly offer.
More RSU compared to options.
Compensation doesn't seem to scale year over year, so I've found myself not keeping up with market average
Never had the opportunity to counter at hiring. Comp is currently 20-30% below market.
What do your coworkers need to improve and how could you work together better?
Find a different job since this place is poorly organized.
Need to be trained better
Less large meetings, more 1:1 discussions, or smaller meetings.
Review from Customer Support Dept
What needs to change to make the company culture better?
Take a pause and look at the feedback. Every year the same issues show up in the refine our recipe survey but it's never solved.
More work life balance. An actual team that has been properly trained. A complete overhaul of the management team.
What would you improve about your company's interview process?
Interviewers are more concerned with getting bodies in chairs than they are concerned about the qualifications of an employee.
Review from Customer Support Dept
They are the less professional company I have been with.
If the recruiters paid attention.
What's going wrong and how can it be improved?
Our customers assume everyone is incompetent because they have spent too much time with undertrained employees. We need properly trained employees who are held accountable to procedures that are feasible and practical.
Review from Customer Support Dept
Let the GM go. Reorganize their structure.
What would you most like to see improved at your company?
need more qualified managers