Transcom Outlook Employee Reviews | Comparably
Transcom Claimed Company
Transcom is a global customer experience specialist providing customer care, sales, technical support and collections services through our extensive network of contact centers and work-at-home agents. read more
EMPLOYEE
PARTICIPANTS
168
TOTAL
RATINGS
1320
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Transcom Outlook Employee Reviews

What makes you most happy at work?

my colleagues and acomplishments as well as salary

Review from Operations Dept

The feeling of accomplishment after resolving an issue

Makes me happy Working from home

my coworkers and very nice

My teammates, the culture and the environment

The people, the environment and the culture

The people I work with and the environment.

workload, exciting assignments, discussions with professionals

Helping customers with questions or concerns.

Compensation and benefits from the company

Being able to help people, and sensing their sincere gratitude when you are able to help them solve their problem. The fact that I can work a 4 day, 10 hour shift. The fact that I work from home. My co-workers.

Review from Customer Support Dept

Being able to help people

The people I work with

helping customers and being able to help

salary, benefit, work environment and allowances

PEOPLE, PRODUCTS, SERVICES, CHALLENGES, AND BENEFITS

Honestly, that I'm getting paid to talk on the phone while sitting in the comforts of my own home.

Review from Customer Support Dept

My ability to help customers makes me most happy at work.

Review from Customer Support Dept

The chance to create and solve problems differently

Quiet days with plenty of time to learn new tips and tricks about the systems, or teaching new team members

Review from Customer Support Dept

What's going wrong and how can it be improved?

I am a work at home agent, there was promissed support that is not there. When you need assistance and you are on a live call, waiting 45 mins for an answer is not reasonable. The rules change by the day and you are never told the same thing twice. It is very inconsistent and stressful

Review from Customer Support Dept

Employees are valued. Consistent management strat and approach

Review from Operations Dept

What do you like best about your company?

There aren't any Outlook reviews of Transcom yet.
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What would you most like to see improved at your company?

There aren't any Outlook reviews of Transcom yet.
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Review Sentiment at Transcom

87
87%
13
13%

About Transcom's Outlook

B
74/100

Where This Score Ranks Transcom's Outlook

TOP
30%

In the Top 30% of 1226 similar size companies on Comparably

?

Not enough ratings to compare against companies in metro

6th

6th place versus 5 competitors rated on Comparably

Transcom's Outlook is scored a B by 256 employee ratings based upon answers to questions such as “How confident are you about the future success of your company?” Transcom's Outlook score helps to boost their overall culture score, due partly to the fact that the Operations department’s positive scores help Outlook to be one of Transcom's stronger culture attributes. Use the filters below to understand Transcom employee perspectives by Department, Gender, Ethnicity, and Experience. Last updated 21 days ago.

Rate Outlook the Highest

  • Experience - 3 to 6 Years
    +16%
  • Ethnicity - Asian or Pacific Islander
    +10%
  • Department - Operations
    +8%

Rate Outlook the Lowest

  • Department - Customer Support
    -20%
  • Experience - Entry Level
    -19%
  • Ethnicity - Caucasian
    -12%

How Transcom's Outlook Score is Calculated

FILTER RATINGS BY

Results from 161 Employees in All Departments, All Genders, All Ethnicities and All Yrs. Experience Experience

75
out of 100
How confident are you about the future success of your company?
AnswerPercent
Fantastic38%
Good26%
Neutral28%
Bad0%
Terrible8%
How do your customers perceive your company?
AnswerPercent
Yes71%
No29%
Are you typically excited about going to work each day?
×
Rate your company