Transcom Employee Reviews
Out of 150 Transcom employee reviews, 87% were positive. The remaining 13% were constructive reviews with the goal of helping Transcom improve their work culture. The Customer Support team, with 75% positive reviews, reports the best experience at Transcom compared to all other departments at the company. The Operations team offered the most constructive feedback, with 37% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Operations Dept
What do you like best about the leadership team?
Open communication was encouraged and they made it easy
Helpful and friendly. Giving a lot of feedback.
The team leads are great
Open and transparent - no hierarchy ego
The team spirit is strong
What does the leadership team need to get better at?
providing leadership and appropriate training and the promissed supporrt to be there when needed
Review from Customer Support Dept
What is the best part about your compensation package?
health insurance with dental, other benefits
Review from Operations Dept
Easy to understand and use
Health wellness and vacation days
HMO, Insurance, bonus and perks.
Healthcare and insurance and perks
Why do you feel undervalued and what would make you feel better about your compensation?
Its hard to get compensation
Company car and higher base salary
i am not undervalued. i am over qualified. i have an MBA and I wish I could move up in the company.
Angry customers to deal with on the daily
Review from Customer Support Dept
to be paid the appropriate wage as others in the same field, for the benefits actually help in paying for medical and dental when all charges are denied on emergency basis causing extremely large bills, the medical coverage is terrible
Review from Customer Support Dept
What are some of the best things about your team?
cooperation, team work, team players
Review from Operations Dept
Having the access to new trainings and always open to answer questions
They are fast in responding when you need help
Conscientious, creative, collaborative and friendly
Unity, Communication, Acknowledgment and a Good Team Leader and Support.
What do your coworkers need to improve and how could you work together better?
Coworkers are just average peopek who struggle to get by
Pay attention and assist the customer
Review from Customer Support Dept
consistency and providing effective team work
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Most of the employees are good listeners and can show empathy
My team makes it a great environment
very open and supportive environment
The people, the activities, the perks and the leaders
The people, the leaders, the cultute
What needs to change to make the company culture better?
Transparency and consistency
Review from Operations Dept
What did you like most about the interview process?
honesty and openness, this was all
Review from Operations Dept
Fast and uncomplicated. They provided you with the instructions and you completed the task.
Was hired same day as interview
The recruiters are helpful, welcoming.
The recruiters are helpful and process is smooth.
What would you improve about your company's interview process?
Everything they do is shady
Review from Customer Support Dept
be more honest about what the position entails and what the environment would be like
Review from Customer Support Dept
What makes you most happy at work?
my colleagues and acomplishments as well as salary
Review from Operations Dept
The feeling of accomplishment after resolving an issue
Makes me happy Working from home
my coworkers and very nice
My teammates, the culture and the environment
What's going wrong and how can it be improved?
I am a work at home agent, there was promissed support that is not there. When you need assistance and you are on a live call, waiting 45 mins for an answer is not reasonable. The rules change by the day and you are never told the same thing twice. It is very inconsistent and stressful
Review from Customer Support Dept
Employees are valued. Consistent management strat and approach
Review from Operations Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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