Transcom Employee Reviews
Out of 150 Transcom employee reviews, 87% were positive. The remaining 13% were constructive reviews with the goal of helping Transcom improve their work culture. The Customer Support team, with 75% positive reviews, reports the best experience at Transcom compared to all other departments at the company. The Operations team offered the most constructive feedback, with 37% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
providing leadership and appropriate training and the promissed supporrt to be there when needed
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Its hard to get compensation
Company car and higher base salary
i am not undervalued. i am over qualified. i have an MBA and I wish I could move up in the company.
Angry customers to deal with on the daily
Review from Customer Support Dept
to be paid the appropriate wage as others in the same field, for the benefits actually help in paying for medical and dental when all charges are denied on emergency basis causing extremely large bills, the medical coverage is terrible
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Coworkers are just average peopek who struggle to get by
Pay attention and assist the customer
Review from Customer Support Dept
consistency and providing effective team work
Review from Customer Support Dept
What needs to change to make the company culture better?
Transparency and consistency
Review from Operations Dept
What would you improve about your company's interview process?
Everything they do is shady
Review from Customer Support Dept
be more honest about what the position entails and what the environment would be like
Review from Customer Support Dept
What's going wrong and how can it be improved?
I am a work at home agent, there was promissed support that is not there. When you need assistance and you are on a live call, waiting 45 mins for an answer is not reasonable. The rules change by the day and you are never told the same thing twice. It is very inconsistent and stressful
Review from Customer Support Dept
Employees are valued. Consistent management strat and approach
Review from Operations Dept
What would you most like to see improved at your company?
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