Tropical Smoothie Cafe Employee Reviews
Out of 726 Tropical Smoothie Cafe employee reviews, 57% were positive. The remaining 43% were constructive reviews with the goal of helping Tropical Smoothie Cafe improve their work culture. The Sales team, with 63% positive reviews, reports the best experience at Tropical Smoothie Cafe compared to all other departments at the company. The HR team offered the most constructive feedback, with 87% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
my manger bullies us daily and is slightly racist and makes tons of inappropriate jokes
They know what to do and how to do it properly. They give me the information that I need and let me know what I need to do.
Very friendly and willing to help.
I liked how helpful they were and how if you were struggling, they would try to find a way to help
I like that every one helps each other
What does the leadership team need to get better at?
Not being passive aggressive to workers who are frankly not the best at their jobs, and instead actually speak to them about what they are doing wrong instead of just trying to drop them from the schedule and subsequently make them quit.
Posted 11 days ago
I think they have a lot of pride and look down on others.
Posted 18 days ago
We have a Morning shift leader who refuse to make customers orders just bc there frustrated and who knows nothing about the store they know as much as me and I just got hired a few months ago
Communication, respect, appreciation, reliability, kindness
Communication and Equal Employee regulations
What is the best part about your compensation package?
Everything is pretty nice, very formal
I do not have one, as I don't qualify
The only thing that I know of, is that i can get a meal or a drink but i need to comp it out or use empoyee discount.
I get paid enough to live
i dont really know what it is
Why do you feel undervalued and what would make you feel better about your compensation?
I have been told I would get a pay raise twice, the first time I eventually got smth a solid month after it was promised, with no back pay and not the amount I was told, and after I was promoted I still have not received my raise after my tips were dropped and I have no faith I will get back pay.
Posted 11 days ago
Originally derrek told me I would be making 20 an hour due to the tips we get. I did not get any tips even with a lot of are coworkers leaving due to the unfair treatment. I understand I would have to work a longer time but I feel as if he lied to me to convince me into the job.l
Posted 15 days ago
Because we are undervalued. Constantly
Review from Customer Success Dept
Yes when i started to work i applied to the frint and all he tried to make me do everyday was wash dishes and when i said somethint about it he said he knows but still made me only wash dishes
Review from Customer Success Dept
I get called in frequently as my team calls out a lot
What are some of the best things about your team?
Some of my coworkers are genuinely some of the kindest and funniest people I have ever met, and when I get scheduled with those people I'm excited to work. I honestly don't like working unless I see I'm working with them.
Posted 11 days ago
I like the kind worth ethic people bring out, my coworkers are very comforting too and helps me out anytime i have a problem.
The other employes who know how to do their job, not even the manager can do their job right.
Review from Customer Support Dept
A few are very hard workers and do they're very best at what they can do.
There are sweet and so friendly and social
What do your coworkers need to improve and how could you work together better?
All together the team needs to get together and figure out a better schedule.
Posted 18 days ago
They could work on talking to people and asking for help instead of demanding it
I love most my coworkers, but some of them just don't do their job and be babysat
Review from HR Dept
Some need some speed and stop trying to aggravate the other employees
they're fine its the mangers that need discipline
What is most positive about the culture and environment at your company?
the only god thing is how we don't struggle in languages
how nice everyone but my assistant manager are
Its easier to have fun with some while working
Coworkers are really friendly and helpful
Everyone there is so friendly
What needs to change to make the company culture better?
If there is an issue from management with a worker they need to actually know how to deal with conflict and learn how to speak with the worker instead of just ignoring the issue while still complaining about it while trying to lessen the person's hours when the worker doesn't even know.
Posted 11 days ago
A better manager hands down. I feel like everyone is uncomfortable around derrek so no one likes talking around him or even asking for help. He makes everyone feel uncomfortable I feel like and hires the wrong people.
Posted 15 days ago
There needs to be structure, everyone needs to work together as a team.
Review from Customer Success Dept
Everything, get a new owner at 1717 W 34th st location, they should be put out of buissness.
our general manager needs to go.
What did you like most about the interview process?
It wasn’t really an interview they just told me how the store worked and the dynamic
how fast they get back to you
It was very easy and straightforward
I liked that I was hired, but it was also a more comforting and welcoming interview process than some other coorperations.
Information and expectations given up front
What would you improve about your company's interview process?
The manager did not get back to me for weeks in end despite many attempts
Calling people back to see if still interested
going over correct details for pay
Make sure to hire people that won't talk bad behind people back
Maybe have an interview. I walked in and there was literally no interview process.
What makes you most happy at work?
When its time to leave
my friends ive made there
Talking to my coworkers and making a difference both in the company and other's lives.
Conducting customer service: it's interesting and different each day
Priorotizing customers experience when in the building.
What's going wrong and how can it be improved?
The cleanliness of the place needs extreme work I have seen so many things that are unclean like the dishes and the manager ignores it. Even some of the smoothie blenders were constantly not clean and derrek did not care.
Posted 15 days ago
The company is viewed as far to expensive i have high hopes it will go out of businsss
Posted 18 days ago
Lack of communication and positivity
Management either doesn't care or doesn't want to get involved in difficult situations within the store. Improvements would be retraining management and creating a positive work environment.
I feel bad for the customers for the service and quality they are getting. Spring a surprise inspection on us
What do you like best about your company?
I like that the menu does change a little bit ever other month
What would you most like to see improved at your company?
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