Twilio Inc. Employee Reviews
Out of 137 Twilio Inc. employee reviews, 78% were positive. The remaining 22% were constructive reviews with the goal of helping Twilio Inc. improve their work culture. The Engineering team, with 80% positive reviews, reports the best experience at Twilio Inc. compared to all other departments at the company.
What does the leadership team need to get better at?
Faster decision making and setting a clear vision
Planning and setting a clear direction. We're going nowhere right now.
Being transparent and accountable, presenting facts with opinions, saying things that are worthwhile instead of blowing hot air
Turnover is becoming a massive problem at Twilio. The reason is that employees are not being paid well or they realize other companies pay much higher. Twilio doesnt attempt to retain talent, but instead hope someone can juggle a few extra roles.
Provide proper training to inexperienced managers and manage and stop dirty politics
Review from Engineering Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Salaries are incredibly different from one country to another. It's extremely unfair to be doing the job of 2-3 people that combined make about 4 times your salary, plus compensation.
Compensation is less as compared to the responsibilities and as per industry trends
The amount of work Twilions have been putting in has been incredible and high tempo. Yet when it comes time for promotion or pay increase , radio silence. The compensation is usually "stocks" for doing a good job, but who wants stocks that are now taking a nosedive?
I feel am underpaid. Finding new job or position will be helpful
Base salaries are only attractive for US (sort of)
What do your coworkers need to improve and how could you work together better?
I came to this company for the values - for the twilio magic. What I'm finding is that all the people who believed in the magic are leaving and the culture is shifting to one where people don't trust others and don't collaborate well.
What needs to change to make the company culture better?
We need to keep people accountable, especially leadership and moreover the executive level folks.
transparency, accountability, people not being afraid to speak their minds (air grievances, ask for help)
fire inexperienced and non-technical engineering manager
What would you improve about your company's interview process?
internal and external initerview process identical
What's going wrong and how can it be improved?
Need to ensure the whole company moves in one direction with all leaders aligned
What would you most like to see improved at your company?
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