UberEATS Employee Reviews
Out of 236 UberEATS employee reviews, 60% were positive. The remaining 40% were constructive reviews with the goal of helping UberEATS improve their work culture. The Operations team, with 76% positive reviews, reports the best experience at UberEATS compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 32% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
they really consider the softer, non-financial elements of work
Review from Operations Dept
Take quick action. Listen well.
Review from Sales Dept
There is no leadership team. Support for delivery drivers is hands down the WORST in ANY call center atmosphere and its not even close!!
Review from Customer Support Dept
Team work and support other
Pretty flat structure, good leadership.
What does the leadership team need to get better at?
They can work on not giving people a runaround and sending them to 10 different people
Solving real issues within the app
They make me want to kill myself
Paying employees a livable wage would be a good start
Everything they have no idea what its like nor what they are doing
What is the best part about your compensation package?
the equity grants renew each year and vest monthly
Review from Operations Dept
Not really much to brag about benefits. Miniscule at best
Review from Customer Support Dept
The Extra money that I receive
Catered lunch and credits for Uber
Getting paid is always fun.
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Every time I get to Gold, silver or platinum status I can never make my satisfaction rate to 95% to get the benefits that they promised me. Then at the end of the month if I reach gold, silver, or platinum it deletes your points and I have to start all over again anyways. It's ridiculous!
Getting paid the right amount of money for the jobs that I complete
yes. More money would be nice
I need money to pay bills not a costco membership or a premium support line
i just see it as a gig, don't take this job too seriously
Review from Operations Dept
What are some of the best things about your team?
Diverse backgrounds and a wealth of knowledge
its a great team that works together well
Review from Sales Dept
they communicate clearly when i have an issue.
Review from Operations Dept
We work independently and yet work together.
Review from Sales Dept
The make me feel welcome and they appreciate my work
What do your coworkers need to improve and how could you work together better?
I don't talk to coworkers
They need to be honest and dependable in good spirits
Properly train employee support team. They are hands down the worst in all of employment
Review from Customer Support Dept
communication is understood and not having to repeat your self continually
Review from Sales Dept
We don't really have coworkers. We are pretty much self employed. Which I love.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The vibes are good. The energy in the office is a happy one. We spend time with each other often
Review from Operations Dept
I get to be by myself and work at my pace
Everyone works in service of the customer and in service of eqch others development and success.
I think we're all good now but should improve on standards for each other
The minority of all cultures.
Review from Operations Dept
What needs to change to make the company culture better?
None that I know . issues are something else
Uber needs to change there dicrimination veiws.
Review from Operations Dept
I hate working for this company
Review from Sales Dept
Pay the drivers fairly for those long distance deliveries and get a better more trained driver support team. 90% of the time it is useless to contact them. They always refer to escallated dept. And it sounds like they are reading a script and unprepared for questions
Review from Operations Dept
What did you like most about the interview process?
it takes a while to get through. sometimes months
Review from Operations Dept
I just signed up and provided my vehicle info and i got the job
Review from Customer Support Dept
I think it was very easy and comfortable
Review from Sales Dept
The process simply required personal documentation.
Review from Sales Dept
they just asked for my information
Review from Sales Dept
What would you improve about your company's interview process?
There wasn't an interview. Just a background check
Hire less people that dont speak english
What makes you most happy at work?
I am most happy when I get orders and there is good customer service
Making someone else's day a great one
Helping my customers out, and giving them the fastest delivery possible and providing them the best service and experience i can.
Review from Customer Support Dept
Musical tunes and fuel efficient sy
Review from Operations Dept
I love what I do every day
Review from Sales Dept
What's going wrong and how can it be improved?
Fix the employee payment system
I hate this company so much
Review from Sales Dept
more opportunities to deliver and closer together pick ups and drop offs
Review from Sales Dept
The pay is terrible. I think if customers knew to top it could help, but they should not be expected to pay my wage... that should be increased by UberEAts.
Review from Sales Dept
I just need a real job and this is good for now
Review from Operations Dept
What do you like best about your company?
They respond fast when you need them
Review from Operations Dept
What would you most like to see improved at your company?
How they pay our wages
Review from Operations Dept
Expand service areas