100
NPS
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Uno Chicago Grill
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About Uno Chicago Grill's Brand
Uno Restaurant Holdings Corporation (URHC) has a system of over 200 full-service company-owned and franchised Uno Chicago Grill restaurants. Among its major competitors, Uno Chicago Grill is ranked in 1st place for NPS while Olive Garden is 2nd, and Chili's is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Uno Chicago Grill Ranking
- #1 / 4 of its competitors
Uno Chicago Grill NPS
Uno Chicago Grill's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Uno Chicago Grill's customers would recommend using the product based on a scale of -100 to 100.
Uno Chicago Grill Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Uno Chicago Grill NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2026 100 | Mar 2026 | 100 |
How Other Brands Compare
Uno Chicago Grill is ranked first for NPS among its competitors. Olive Garden and Chili's come in second and third, with United Online coming in at #4.
Uno Chicago Grill |  Olive Garden |  Chili's |  United Online | |
| Global Ranking | #- | #429 | #- | #- |
| NPS | 100 | 6 | -48 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $18.78B | $3.27B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Uno Chicago Grill NPS vs. Competitors
Compared to its competitors, Uno Chicago Grill's NPS is rated right above Olive Garden.
| COMPANY | NPS Score | |
|---|---|---|
| Uno Chicago Grill | 100 |
| Olive Garden | 6 |
| Chili's | -48 |
Uno Chicago Grill Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Uno Chicago Grill users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Uno Chicago Grill Customer Loyalty vs. Competitors
Compared to its competitors, Uno Chicago Grill's Customer Loyalty score is rated right above Olive Garden.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Uno Chicago Grill | 100% |
| Olive Garden | 77% |
| Chili's | 74% |
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Uno Chicago Grill Product Quality
5/5
Uno Chicago Grill has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Uno Chicago Grill Product Information
Uno Chicago Grill’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.unos.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Food and Beverages
Uno Chicago Grill Product Quality vs. Competitors
Compared to its competitors, Uno Chicago Grill's Product Quality score is rated right above Olive Garden.
| COMPANY | Product Quality Score | |
|---|---|---|
| Uno Chicago Grill | 5/5 |
| Olive Garden | 3.4/5 |
| Chili's | 2.1/5 |
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Uno Chicago Grill Pricing
Uno Chicago Grill ROI & Value For Money
4.5/5
Uno Chicago Grill has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Uno Chicago Grill Pricing vs. Competitors
Compared to its competitors, Uno Chicago Grill's ROI score is rated right above Olive Garden.
| COMPANY | Pricing Score | |
|---|---|---|
| Uno Chicago Grill | 4.5/5 |
| Olive Garden | 3.3/5 |
| Chili's | 2.2/5 |
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Uno Chicago Grill Customer Satisfaction (CSAT)
Uno Chicago Grill Customer Satisfaction (CSAT) Score
100 / 100
Uno Chicago Grill has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Uno Chicago Grill Customer Satisfaction vs. Competitors
Compared to its competitors, Uno Chicago Grill's Customer Satisfaction score is rated right above Olive Garden.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Uno Chicago Grill | 100% |
| Olive Garden | 62% |
| Chili's | 29% |
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Uno Chicago Grill Customer Service
4.5/5
Uno Chicago Grill has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Uno Chicago Grill's Customer Service
Address
100 Charles Park Road, Boston, MA
Website
http://www.unos.com/
Phone Number
19999999999
Uno Chicago Grill Customer Service vs. Competitors
Compared to its competitors, Uno Chicago Grill's Customer Service score is rated right above Olive Garden.
| COMPANY | Customer Service Score | |
|---|---|---|
| Uno Chicago Grill | 4.5/5 |
| Olive Garden | 3.4/5 |
| Chili's | 2.1/5 |
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Uno Chicago Grill as an Employer
3.4/5
Uno Chicago Grill has a 3.4/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Uno Chicago Grill scored a 100 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Uno Chicago Grill would recommend the brand to a friend. ENPS measures how likely Uno Chicago Grill employees would recommend working at Uno Chicago Grill to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
