Upserve – Customer service, Functionality. Response time is horrible and they offer no solutions | Comparably
Comparably

Upserve – Customer service, Functionality. Response time is horrible and they offer no solutions

Upserve Claimed Company
"Upserve offers a smart management system for restaurant owners to track key facets of their business including sales, covers and more in real time." read more
EMPLOYEE
PARTICIPANTS
10
TOTAL
RATINGS
127
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Customer service, Functionality. Response time is horrible and they offer no solutions

Other Employee Reviews for Upserve

What can this brand most improve?

The customer service of this company is a complete joke.

What can this brand most improve?

Reaching Customer Service for long-term issues or product satisfaction / service issues is nearly impossible. They have a good "chat support" system set up for small "in the moment issues", but no reliable phone numbers or emails or channels for long term help.

Briefly describe your overall experience at your company

Chaos, with a lack of leadership at all levels

What can this brand most improve?

A live person to actually answer the phone and help with onboarding would be nice.

What can this brand most improve?

Address complaints from your customers

Read Reviews by Category

All (12 reviews)
Leadership (1 review)
Compensation (1 review)
Team (1 review)
Environment (1 review)
Outlook (1 review)

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