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Upwork Claimed Company
Upwork is the world’s work marketplace, connecting millions of businesses with independent talent around the globe.
We serve everyone from one-person startups to 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and freelancers to work together in new ways that unlock their potential.
With freedom and control, our customers unlock a world of potential given the tools and experience that develop skills and address business challenges. The impact is both economic and personal. Because when you find the right people, you stop working to get by and start working strategically.
Our talent community earned over $2.3 billion on Upwork in 2020 across more than 10,000 skills, including website & app development, creative & design, customer support, finance & accounting, consulting, and operations. If you share our passion for doing great work that you love, you’ll be right at home at Upwork. We invite you to explore what’s possible in our work marketplace read more
Upwork Company Culture
Upwork Culture
This score is derived from employee ratings & reviews4.2/5
Upwork's Overall Culture is rated B+
Top Rated Culture Dimensions
Outlook
A-Environment
B+Retention
B+CEO Rating
BHappiness
BUpwork CEO
Top 30%Top 30% of Similar Size Companies on Comparably
Hayden Brown
72 /100
See More
Diversity at Upwork
Bottom 40%Bottom 40% of Similar Size Companies on Comparably
C
Diverse employees at Upwork have rated Outlook, Manager, and CEO Rating as the highest categories they have scored
Women at Upwork
Top 35%Top 35% of Similar Size Companies on Comparably
B
Women at Upwork have rated Executive Team, Outlook, and Environment as the highest categories they have scored
Upwork eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 40%Top 40% of Similar Size Companies on Comparably
Recommend to a Friend?
10
Upwork employees are 10% more likely to recommend Upwork as a great place to work
| 46% | Promoters |
|---|---|
| 18% | Passives |
| 36% | Detractors |
Working at Upwork
Working at Upwork is rated highly by 228 employees, across various culture dimensions. Upwork employees are most satisfied about Outlook, Environment, and Retention categories, putting Upwork’s culture in the Top 20% compared to similar sized companies on Comparably and in the Top 40% compared to other companies in San Francisco. See below in detail how working at Upwork was rated by employees.
Overall Company Culture at Upwork
B+
Overall Company Culture at Upwork is rated B+
Last updated 25 days ago
Top
20%
Upwork ranks in the Top 20% of other companies on Comparably with 501-1,000 Employees for Overall Company Culture Score
Upwork Employee Reviews
Out of 165 Upwork employee reviews, 72% were positive. The remaining 28% were constructive reviews with the goal of helping Upwork improve their work culture.
| Positive Reviews | 72% |
|---|---|
| Constructive Feedback | 28% |
Positive Reviews From Upwork Employees
- What makes you most happy at work?Co- workers. Hearing from customers.
- What are some of the best things about your team?Smart, hard working and trustworthy.
- What did you like most about the interview process?As a transcriber, I accurately converted audio/video recordings into written text, ensuring proper grammar and formatting. I met tight deadlines, collaborated with a team, and handled diverse accents and terminologies, enhancing my attention to detail and typing speed.
Constructive Feedback From Upwork Employees
- What do your coworkers need to improve and how could you work together better?Most ICs and some managers are world-class and a joy to work with. 90% of managers are yes-people who will never say no to anything leadership asks for. Meetings are incredibly stressful because IC managers will throw their ICs under the bus to deflect responsibility for issues from themselves.
- What does the leadership team need to get better at?Responding to freelancers with problems.
- Why do you feel undervalued and what would make you feel better about your compensation?There is no bonus, nor increase in salary.
Upwork Company Information
Upwork Company Overview
Upwork is the world’s work marketplace, connecting millions of businesses with independent talent around the globe. We serve everyone from one-person startups to 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and freelancers to work together in new ways that unlock their potential. With freedom and control, our customers unlock a world of potential given the tools and experience that develop skills and address business challenges. The impact is both economic and personal. Because when you find the right people, you stop working to get by and start working strategically. Our talent community earned over $2.3 billion on Upwork in 2020 across more than 10,000 skills, including website & app development, creative & design, customer support, finance & accounting, consulting, and operations. If you share our passion for doing great work that you love, you’ll be right at home at Upwork. We invite you to explore what’s possible in our work marketplace
Upwork was founded in 2003 and its current CEO is Hayden Brown. Since its inception 23 years ago, Upwork has grown to 1000 employees.
Upwork Mission, Vision & Values
Upwork Mission Statement
Our mission is to create economic opportunities so people have better lives.
Upwork Vision Statement
Independent talent at the heart of every business.
Upwork Values
- Put our community first.
- Inspire a boundless future of work.
- Build amazing teams.
- Have a bias towards action.
| Headquarter | 475 Brannan St. Suite 430 San Francisco, CA 94107 United States of America |
|---|---|
| Website | upwork.com |
| Founding Date | 2003 |
| Tel | (650) 316-7500 |
| Company Status | Public |
| Stock | UPWK |
| Jobs | careers.upwork.com/ |
| Social Sites |
Upwork Competitors
Upwork competitors include untapt. Upwork ranks 1st in Overall Culture Score on Comparably vs its competitors. See below how Upwork compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
A Day in the Life
A Day in the Life
Upwork employees generally work 8.8 hrs a day
Work Hours
A Day in the Life
Employees at Upwork report the work pace is comfortably fast
Work Pace
A Day in the Life
76% of Upwork employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Upwork employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
81% of Upwork employees call their work environment positive
Environment
Upwork Employees
Upwork has 1000 employees. 228 employees at Upwork have reviewed Upwork across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 25 days ago.
Overall, the 228 Upwork employees give their leadership a grade of B, or Top 35% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Upwork are generally satisfied with their total compensation at Upwork, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Upwork are generally satisfied with their team. 228 Participants grade the quality of their coworkers a C+. The majority believe the meetings at Upwork are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Upwork believe the environment at Upwork is positive. Most Participants believe the pace of work at Upwork is comfortably fast. About 65% of the employees at Upwork work 8 hours or less, while 5% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Upwork are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining Upwork - Employee Onboarding
The prevailing opinion from employees about joining Upwork is that the company was prepared on their first day. Upwork employees concluded that their overall onboarding experience was positive. 67% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Upwork KPIs and OKRs
At Upwork 60% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Upwork's KPIs and OKRs is essential for its success. Out of 10 Upwork employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 8 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Featured Articles
Upwork CEO & Leadership
Upwork CEO - Hayden Brown
72 /100
Upwork’s CEO Hayden Brown started in this role in 2020. Hayden’s approval rate is just above average, putting Hayden in the Top 30% of all CEOs of similar-sized companies on Comparably, and in the Top 50% compared to the CEOs of all other companies in San Francisco. Hayden Brown is well regarded by employees for the Outlook Upwork offers, and ranks among the Top 15% of CEOs by employees in that category. Hayden is most liked by African American/Black employees and employees in the Marketing department. However, employees with 1 to 3 Years experience have a slightly unfavorable view of the CEO. When compared to Upwork’s competitors, Hayden Brown ranks just below untapt’s CEO Ed Donner. With Hayden’s leadership, Upwork employee respondents are most happy about their Outlook and Environment. Hayden was rated slightly below average for Diversity.
Upwork Leadership
The Upwork Executive Team is rated a “B-” and led by CEO Hayden Brown, Senior Vice President Sales Eric Gilpin, and Chief People Officer Zoë Harte
Hayden Brown CEO / President
Hayden Brown is president and CEO of Upwork. Before being named CEO in January 2020, Hayden held leadership roles at... read more
Eric Gilpin Senior Vice President Sales
Eric Gilpin serves as the Senior Vice President Sales of Upwork.
Zoë Harte Chief People Officer
Zoë Harte serves as the Chief People Officer of Upwork.
Brian Levey Chief Business Affairs and Legal Officer
Brian Levey serves as the Chief Business Affairs and Legal Officer of Upwork.
Jeff McCombs Chief Financial Officer
Jeff McCombs serves as the Chief Financial Officer of Upwork.
Sam Bright Chief Product & Experience Officer
Sam Bright serves as the Chief Product & Experience Officer of Upwork.
Saty Bahadur Chief Technology Officer
Saty Bahadur serves as the Chief Technology Officer of Upwork.
Melissa Waters Chief Marketing Officer
Melissa Waters serves as the Chief Marketing Officer of Upwork.
Upwork Salaries
How much does Upwork pay?
73 employees at Upwork rank their Compensation in the Top 35% of similar sized companies in the US (based on 227 ratings) while 71 employees at Upwork rank their Perks And Benefits in the Top 50% of similar sized companies in the US (based on 75 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $143k | $143k | 1st Percentile |
17th Percentile $162k | $162k | 17th Percentile |
33rd Percentile $175k | $175k | 33rd Percentile |
50th Percentile $235k | $235k | 50th Percentile |
67th Percentile $270k | $270k | 67th Percentile |
83rd Percentile $289k | $289k | 83rd Percentile |
100th Percentile $324k | $324k | 100th Percentile |
N/A
Average Compensation
$192,785*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Diversity & Inclusion at Upwork
Diverse employees at Upwork score the company 66/100 across various culture categories, placing Upwork in the Bottom 40% of companies on Comparably with 501-1,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Upwork across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Upwork Perks & Benefits
Upwork proudly offers a comprehensive set of benefits to ensure employees are able to bring their whole selves to work. To allow for that, we aim to deliver world-class offerings and perks that cover your medical, dental, vision, emotional and family well-being. Medical insurance for you and your family Rich 401(k) offering with matching 12 week fully paid parental leave with full pre and post pregnancy support network Free meals and snacks 5 days a week Monthly fitness reimbursement program Unlimited PTO policy On-site perks such as chair massage, dry cleaning and more Fertility and adoption subsidies Pre-tax commuter benefits that are subsidized at 50% Generous ESPP program. On-demand back-up child care 24 Hour emotional well-being support
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Gym Membership / Reimbursement
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- 401K / Retirement Plan
- Employee Stock Purchase Plan
Office Perks
- Free Food
- Pet-Friendly
- Work From Home Policy
- Unique Office Space
Upwork PTO
Upwork's PTO and Vacation policy typically gives unlimited days off a year. Paid Time Off is Upwork's 2nd most important benefit besides Healthcare when ranked by employees, with 33% of employees saying it is the most important benefit. Upwork's benefits and PTO Package averages to represent a $1500 - $2500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Upwork Careers
Upwork Jobs
No Recent Jobs found for Upwork on Comparably
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H1B Visa
In 2019, Upwork applied for 27 H1B visas. Of the work permits applied for, 100% were approved.
Work Permit Application Outcome
Upwork has a total of 1000 employees
27
Total Applied
H1B Applications Outcome
- 100% Granted (27 out of 27)
- 0% Denied ( out of 27)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 27)
- 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 27)
This data was calculated using publicly sourced data from OFLC Performance Data
Let Upwork Know You Want To Work There
Overview of Candidates Interested in Upwork on Comparably
Candidates By Department
All Industries | 33% | |
|---|---|---|
Design | 33% | |
Sales | 17% | |
Communications | 17% |
Candidates By Location
San Francisco | 50% | |
|---|---|---|
Union City | 17% | |
Portland | 17% | |
Other | 17% |
Frequently Asked Questions regarding Upwork
What is Upwork address?
Upwork location is at 475 Brannan St. Suite 430
Who is the CEO of Upwork?
Upwork CEO is Hayden Brown, their score by employees is 72
What is Upwork eNPS?
The eNPS for Upwork is 10
How many employees work in Upwork?
Upwork has 1000 employees
Who are Upwork competitors?
Upwork main competitors are untapt
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