Upwork Employee Reviews
Out of 165 Upwork employee reviews, 72% were positive. The remaining 28% were constructive reviews with the goal of helping Upwork improve their work culture. The Marketing team, with 91% positive reviews, reports the best experience at Upwork compared to all other departments at the company. The Admin team offered the most constructive feedback, with 50% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Open for discussion and knowledgable
They are awesome. Helps us in every errors.
Hands-on and he is approachable.
Review from Admin Dept
The leadership team is incredibly transparent and approachable and real.
Attitude and encouragement for emoloyees
What does the leadership team need to get better at?
Responding to freelancers with problems.
Minimize the chaos around the recent product org change. Way too many VPs are just dead weight. Promote skilled people who do the work, not the ones who present the work to you. Invest more in career growth and keep the standards uniform.
Spend more time being candid about what doesn't work and fix consistent problems. Spend more time building cohesive employee teams instead of outsourcing. Spend more money on fewer freelancers of high quality rather than the alternative. Hold managers and directors+ accountable. Less talk, more walk
Review from Operations Dept
Free connects for the workers.
Respecting the workers, not just the employers. It is too expensive to apply for jobs anymore and there is still no guarantee anyone will hire when you put out an application.
Review from Design Dept
What is the best part about your compensation package?
Health Insurance best, RSU is ok, quarterly vesting
The compensation is really competitive.
I feel I am paid fairly, benefits are very good, and there are good opportunities to promote from within
Amazing benefits fhat reallt support thr employee
restricted stock awards, benefits, comp
Why do you feel undervalued and what would make you feel better about your compensation?
There is no bonus, nor increase in salary.
Review from Admin Dept
Equity levels feel generally lower for tenured employees. When we make offers to hire candidates, I see the new hires reporting to me get more equity than what I received. Refreshers are also generally lower than expected for high performers.
Base salary should be higher. Equity package is fine I guess. Reward people with cash instead of gift cards. There is little incentive to go above and beyond when people are paid the same/more for doing less work. Company is bloated, should trim the fat and pay high-quality employees more money.
Review from Operations Dept
Free connects for the workers.
A stock option package, or a better way to guarantee some work every month.
Review from Design Dept
What are some of the best things about your team?
Smart, hard working and trustworthy.
Some of the remote workers work very hard
Everyone wants to help and partner. Fewer silos and lots of collaboration.
Good at what they do, good camaraderie, work hard!
I can be candid and trust everyone. People bring their true selves to work and are enjoyable to work with.
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
Most ICs and some managers are world-class and a joy to work with. 90% of managers are yes-people who will never say no to anything leadership asks for. Meetings are incredibly stressful because IC managers will throw their ICs under the bus to deflect responsibility for issues from themselves.
I work alone no coworkers
I don't have a "team" as a freelancer
Crab mentality, nepotism, not so fair
Review from Customer Support Dept
We could use more interaction to be honest.
What is most positive about the culture and environment at your company?
As a transcriber, I accurately converted audio/video recordings into written text, ensuring proper grammar and formatting. I met tight deadlines, collaborated with a team, and handled diverse accents and terminologies, enhancing my attention to detail and typing speed.
People are nice, remote friendly
Flexibility, teamwork and focus on people.
The inclusivity and genuine interest in everyone's wellbeing.
They embrace everyone and seem true and genuine when it comes to DIBS. This is a progressive company and they do walk the walk when it comes to being empathetic and supporting of their employees backgrounds.
Review from Operations Dept
What needs to change to make the company culture better?
Morale needs to be boosted by increased earnings.
Review from Admin Dept
It's a freelance at-home gig so the environment is as you make it
The open office concept is debilitating to getting actual work done, meetings are constant, long and ineffective.
What did you like most about the interview process?
As a transcriber, I accurately converted audio/video recordings into written text, ensuring proper grammar and formatting. I met tight deadlines, collaborated with a team, and handled diverse accents and terminologies, enhancing my attention to detail and typing speed.
It was good, behavioral questions
Meeting peers and colleagues I would collaborate with and gaining a good understanding of the culture and work mentality
Straight forward and predictable process. Professional and respectable team members.
It was straightforward and well organized.
Review from Operations Dept
What would you improve about your company's interview process?
Free connects for the workers
There is no interview process.
Review from Admin Dept
Instead of charging people to apply, just screen your candidates more effectively.
Review from Design Dept
Too many interviews, focus questions better, have a group session when discussing candidates instead of filling out long forms that only HR cares about.
What makes you most happy at work?
Co- workers. Hearing from customers.
Best platform for learning new tools & technologies
Recognition and know what I do makes a difference.
I like when my work has a tangible benefit of making things better and provides value. I like when I see a problem, am able to fix it, and get recognized for doing so. I'm happy when I'm building and organizing with other people and doing all I can to build a "finely tuned machine".
Review from Operations Dept
Solving challenging tasks and making visible impact
What's going wrong and how can it be improved?
Free connects for the workers
Compensation is not negotiable or enough.
Review from Admin Dept
What do you like best about your company?
Work-life balance. I know I have the flexibility to take care of my family while still being a strong contributor at work.
it gives me the freedom to work anywhere
What would you most like to see improved at your company?
Investing in tools for success as we scale for growth