The culture was good, and then everything has changed in the last couple of years. It's a struggle to want to come to work daily when it feels like management doesn't care about me and makes backdoor deals on promotions. Workers are over worked and underpaid based off market value
What is most positive about the culture and environment at your company?
The leads always help when we need it, also knowing that the work day will end.
What are some of the best things about your team?
Communication is open. Always willing to help and educate each other to help customers. I know I can always rely on them for a morale boost.
Why do you feel undervalued and what would make you feel better about your compensation?
The constant addition of more work and no compensation on top of the fact that benefits are more expensive with less coverage doesn't help. Mental health at the service center is declining and management hides it under "resistance to change"
What does the leadership team need to get better at?
Supporting their agents and team members. Agents are often forgotten about and treated as numbers and not actual people. Certian lines are overstffed while others are understaffed. Management doesn't care about developing their staff, and hands out promotions w/o interviewing people for them.
What's going wrong and how can it be improved?
Management is out of touch and has no clue what we do day to day. They cover up bad managers, stop the growth of some employees, promote others in secret, and refuse to listen to the people impacted by the decisions they make. They focus on making it look perfect when it's far from it.
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