B+
77/100
Vivint Claimed Company
Vivint, an NRG company, is a leading smart home and security provider in the United States, delivering an integrated smart home system with in-home consultation, white-glove professional installation and support, and award-winning 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves over 2 million customers throughout the United States. read more
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Vivint Outlook Employee Reviews
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Positive
Constructive
What makes you most happy at work?
Helping other people every day
I truly enjoyed vivint when the cared about each work -home life balance. This hasent been the case for 2 years.
Having the freedom to make my schedule flexible enough to continue to live my life productively.
It's a creative outlet, it is a place where I feel I am stimulated, challenged and constantly learning and improving.
I have a fair amount of autonomy and believe my responsibility level reflects my contribution.
Getting the sale after a hard day
The work life balance is amazing
We all feel very motivated do our job the best way we can when we have a good training program.
Review from Sales Dept
The flexibility and freedom of crafting my own schedule
doing a good job on an install or helping a customer
Having a satisfied customer confident my expertise has solved their challenges
Compensation, free lunch and coworkers
Freedom to learn and make mistakes. It's hard to grow if you don't have room to try. If you are interested in a project, you can help with it--people aren't stuck in a routine.
I finding money on the ground
Just knowing what I’m doing makes the job easier to d
Freedom to innovate. No Micro Managing
A suitable work area, hot & cold drinks provided free, lunch was provided free prior to COVID. I am provided with the items that I need to do my job well.
Every day brings new challenges and new opportunities to push myself to be better.
Review from Engineering Dept
Developing software for our embedded devices, interacting with my team peeps.
Review from Engineering Dept
I work on good products that provide security to families.
Review from Product Dept
What's going wrong and how can it be improved?
Follow through on requests and be truly interested in the employees contributions!
Not enough customer being accommodating in the necessary situations
Dont take my money and make false promises and bs
From my perspective, Vivint is doing well as a company. In my job area, I do not see anything that needs improvement.
There are a lot of comments of our sales team lying to customers about billing and things they get. I am not sure if we know who these individuals are, but I don't think we should lie to a customer to get a sale
TOo many changes and continual asking to do more and change.
Review from Product Dept
Organization could be improved. Communication between all departments could be improved.
Communication. The departments aren't communicating with each other which means we can't communicate properly to the customers. Instead of working together, departments blame each other for the mishaps of the workplace which makes for unhealthy competitiveness and frustration in the workplace.
It's good most of the times, but there are times I'm assigned tasks that I need to slog through to get done.
Review from Engineering Dept
If management actually listened and gave a care about employee concern.
Review from Customer Support Dept
Everything is going wrong. The environment is terrible, the training is awful, the supervisors are super unhelpful and never around and the pay is so little compared to all the work we are given.
Review from Customer Support Dept
We are expected to do so many things we cant even get close to good.The customers hate us most of the time there is no help to be had because they are in the same boat.The managers are saying one thing but there is no way to do it on the clock.I work off the clock so much just to keep up as best asn
Review from Operations Dept
vivint is struggling with its sales model; what's worked for the last 5-ish years isn't sustainable. the company mostly sees this, but it needs to happen faster. we should almost give our cameras away for free and then offer awesome services on top of the cameras.
Review from Engineering Dept
Management all the way around
Review from Sales Dept
Recently, the VP of customer excellence and the new leadership in customer solutions have switched tracks to prioritize profits over people, including customers and employees. Burnout and high turnover are inevitable unless dramatic changes are made or the leaders are replaced.
Managers need to stop thinking they know everything and trust in their teams more
Review from HR Dept
slow things down and focus on the employees and they will take care of the customers
Review from Customer Support Dept
everything is going wrong. the company needs to be run better
Review from Operations Dept
no major problem just better work conditions
Review from Customer Support Dept
We need to improve our customer NPS score, and my dept. specifically is heavily micro-managed.
Review from HR Dept
What do you like best about your company?
Great people who offer a top shelf product and service. In a recurring revenue business not all customers are happy as some want to skip out on their commitment. That can result in negative feedback on a fairly solid company. Vivint has a great culture and work environment. People focused.
They are invested in my success.
Review from Engineering Dept
The management team, the new products we're always developing, openness, integrity and passion of everyone there.
Review from Engineering Dept
Forward thinking with qualified people and strong leaders.
Review from Product Dept
The fact that we help our customers find peace of mind through high quality smarthome equipment.
Review from HR Dept
I love that our products actually help people. We make a difference
Review from Engineering Dept
Provide customers with integrated service solutions.
Review from Engineering Dept
It's willingness to put the well being of its employees first
I enjoy working for an organization that is motivated by innovation. Coming out with new ideas based on the technology makes us competitive in the industry.
Review from HR Dept
They put the employee first. There is a good work/life balance
Review from Engineering Dept
The employees are top notch!
Culture, my company enables me to be my best self.
The incentives and the potential to grow.
how they treat their employees, they seem to really care about their workforce.
Review from HR Dept
The people I work with including my managers.
Review from Engineering Dept
Lots to do, having a real impact, opportunities to show outcomes.
Review from Product Dept
The vast array of products/services that we offer, along with the driving force to always make things better
Review from HR Dept
We make good products for people to contribute to their safety and peace of mind. That's priceless...
Review from Engineering Dept
Good compensation and great benefits, and things seem to keep getting better
Review from Engineering Dept
The value it brings to any community
Review from Engineering Dept
What would you most like to see improved at your company?
Working from home being more flexible when it is time to return to the office. WFH hours generally put in far more than 40 hours a week, so the company often gets more work than they pay for when employees work from home. They need a way to monitor productivity and eliminate underperformers WFH.
Nothing that I can think of.
Review from Engineering Dept
A better health plan with lower out-of-pocket costs.
Review from Engineering Dept
Better collaboration between teams in different locations.
Review from Product Dept
The ability for each internal organization to more fully work together for the betterment of the whole. Less shilos.
Review from HR Dept
Some of the internal groups being created are a bot too political for my liking. Businesses should be apolitical.
Review from Engineering Dept
Better at prototyping and evaluating projects. Don't jump in quick and then later shut the whole thing down.
Review from Engineering Dept
Benefits improvement especially during this time where we are working from home and have been for awhile.
An improvement towards internship programs.
Review from HR Dept
I would like to see better heath benefits
The toilet paper in the office is pretty cheap. Not pleasant to use.
We need overtime available and we need more retention.
More stability , dont make so many changes or cuts to workforce, gives a bad rap in the industry.
Review from HR Dept
I would love to stay remote after covid.
Review from Engineering Dept
Better planning and consistency in strategy and direction.
Review from Product Dept
More collaboration within my team, not having such an overloaded plate (as far as work goes) so there is a bit of room for team culture
Review from HR Dept
Honestly? I'm not really sure. Weekly movie night?
Review from Engineering Dept
Stock compensation could be improved
Review from Engineering Dept
Increased ways to improve technical skills
Review from Engineering Dept
More focus on developing all levels of leaders in the organization.
Review from HR Dept
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