Vivint Employee Reviews
Out of 1112 Vivint employee reviews, 75% were positive. The remaining 25% were constructive reviews with the goal of helping Vivint improve their work culture. The Marketing team, with 96% positive reviews, reports the best experience at Vivint compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 30% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Being qualified . And not justified just because people say its okay to be unqualified.
Communication! They need to be on the same page when answering questions and completing paperwork!!!
They threaten my job though I deal with multiple health issues that can get in the way from time to time
Caring for employees not just a number
The leadership for my team is outstanding. By far the best leadership I have ever worked with.
Why do you feel undervalued and what would make you feel better about your compensation?
Upper Management does not have any regard for employees and or customers.
Everything in the world goes up but our pay stays the same. How can anyone pay bills?
Stop expecting people to work for free
Pay me what i am owed for work i did
Compensation and bonuses have been satisfactory. I don't like the retirement plans but I don't at most companies so this is not especially different, it's like anywhere else. I do not like the deductibles on the health insurance. Other than that, I feel the compensation is competitive and fair
What do your coworkers need to improve and how could you work together better?
Nobodys trained, there isnt even a designated trainer. Just a bunch of kids running around learning as they go
It seems some of these meetings fall into the category of having a meeting to have a meeting, but it's not unbearable. Meetings are usually kept short so that makes up for it.
Policy policing in regards to actual installation, equipment management, time management, and customer service and NOT forcing sales onto technicians who are technicians for a reason and NOT sales reps. If i wanted to do sales, I would do sales.
work on accepting others' ideas and looking beyond "this is just how we do it"
Review from HR Dept
Better communication and getting together more to discuss team goals.
What needs to change to make the company culture better?
Ensure a culture of respect, equaility and metrics that evaluate actual preformance rather than eguiptment failures and finanacing issues. Better sceduling to allow increased productivity and better customer experience.
Just dont talk about false promises that you cant keep
I think the expectations of every individual person shouldn’t be so high. But I do like the diversity of peopl
In the Logan location at least, I know everyone wants meal tickets back, or something like it. It would definitely lift the spirits of those who are on the call floor
More incentives and year end bonuses
What would you improve about your company's interview process?
In a position to hire. I was told if he/she breathes and has a heart beat just hire them
Recruiting was basically not involved as an interface for information during the process. It's as though you didn't exist. Hiring manager didn't communicate any interest as well.
Review from Engineering Dept
Clarification on the necessary hiring process and background check, maybe not ensuring someone has a job until the background check has been completed
Review from Customer Support Dept
What's going wrong and how can it be improved?
Follow through on requests and be truly interested in the employees contributions!
Not enough customer being accommodating in the necessary situations
Dont take my money and make false promises and bs
From my perspective, Vivint is doing well as a company. In my job area, I do not see anything that needs improvement.
There are a lot of comments of our sales team lying to customers about billing and things they get. I am not sure if we know who these individuals are, but I don't think we should lie to a customer to get a sale
What would you most like to see improved at your company?
Working from home being more flexible when it is time to return to the office. WFH hours generally put in far more than 40 hours a week, so the company often gets more work than they pay for when employees work from home. They need a way to monitor productivity and eliminate underperformers WFH.
Nothing that I can think of.
Review from Engineering Dept
A better health plan with lower out-of-pocket costs.
Review from Engineering Dept
Better collaboration between teams in different locations.
Review from Product Dept
The ability for each internal organization to more fully work together for the betterment of the whole. Less shilos.
Review from HR Dept