VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has over 42,000 employees in more than 40+ locations in North America, Asia, Europe, the Middle East and Africa, and the Caribbean. We deliver omni-channel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world’s most respected brands. VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines and one of the few US-based customer-care organizations in China. VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global s read more

EMPLOYEE PARTICIPANTS: 345

TOTAL RATINGS: 2808

CEO: David Zhou

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VXI Global Solutions Senior Customer Service Manager Salary

The average VXI Global Solutions Senior Customer Service Manager earns $40,000 annually, which includes a base salary of $35,000 with a $5,000 bonus. This total compensation is $30,295 less than the US average for a Senior Customer Service Manager.

The Customer Support Department at VXI Global Solutions earns $10,290 more on average than the Engineering Department. Comparably data has a total of 1 salary record from VXI Global Solutions Senior Customer Service Managers.

Last updated 3 days ago.

$15k

$32k

$49k

$65k

$130k

$200k

$258k

$40,000

Average Compensation

$35,000: avg. base

$5,000: avg. bonus

Senior Customer Service Manager Salaries at VXI Global Solutions

Senior Customer Service Managers earn $6,974 less than CS Reps.

Technical Support

$87k*

CS Rep

$47k*

Customer Service Manager

$40k

* estimated salary

Compensation at VXI Global Solutions by Department

The Customer Support Department averages $10,290 more than the Engineering Department, and $16,713 less than the Legal Department

Legal

$148,580 Avg. total comp.

+$17k

Customer Support

$131,867 Avg. total comp.

Engineering

$121,577 Avg. total comp.

-$10k

Recent Senior Customer Service Manager Salaries at VXI Global Solutions

Senior Customer Service Manager

Posted more than 30 days ago

$40,000 Salary + Bonus

Senior Customer Service Manager Compensation by Gender (All Companies)

The average female Senior Customer Service Manager at companies similar size to VXI Global Solutions reported making $64,747, while the average male Senior Customer Service Manager at similar sized companies reported making $93,274.

Senior Customer Service Manager Compensation by Ethnicity (All Companies)

The average Hispanic or Latino Senior Customer Service Manager at companies similar size to VXI Global Solutions reported making $91,726, while the average Native American Senior Customer Service Manager at similar sized companies reported making $59,013.

How Senior Customer Service Managers at VXI Global Solutions Rate Their Compensation

The majority of Senior Customer Service Managers at VXI Global Solutions believe they're compensated fairly. 57% of Senior Customer Service Managers at VXI Global Solutions say they receive annual bonuses, and the majority (61%) are satisfied with their benefits. See more compensation ratings at VXI Global Solutions

Do you believe you're paid fairly?

66% Yes

Does your company give annual bonuses?

57% Yes

Are you satisfied with your Benefits?

61% Yes

See VXI Global Solutions Senior Customer Service Manager Salaries by City

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