Western Union Employee Reviews
Out of 134 Western Union employee reviews, 68% were positive. The remaining 32% were constructive reviews with the goal of helping Western Union improve their work culture. The HR team, with 47% positive reviews, reports the best experience at Western Union compared to all other departments at the company.
What does the leadership team need to get better at?
Communication, empathy, decision taking processes
Trust your employees, be close to ground reality and stop firing smart people who care for the company, you are loosing talent. live the culture if you really want people to adapt to the new culture,
Actually having HR that also looks at the culture and office environment
Culture needs to change change
The leadership team sugar coats things and offers constant hyperbolic praise for achievements, but their words are at odds with the nature of the underlying organisation, which is sclerotic, siloed and defensive. It's all so much rhetoric and window dressing. It's a business looking out for itself.
Why do you feel undervalued and what would make you feel better about your compensation?
Better PSU allocation. Fair bonus decisioning & payout. Base salary aligned with local market standards!
Better bonuses relative to performance
Women are underpaid and work life balance is non-existent
Despite getting multiple pay raises it has been impossible to get hired directly by WU. They favor keeping people on the rolls as contracted employees. I have been able to get WU to help with negotiating with the contractors however what they offer is not comparable to being a direct WU employee.
What do your coworkers need to improve and how could you work together better?
Coworkers need to voice out their opinion about mismanagement
I don't work there just an owner
My team is a feelings-only environment where you walk on eggshells around everybody. Each person thinks that they are the most emotionally sensitive and hence superior team person, and looks down on colleagues who are more interested in their actual work and making profit for the business.
Stop the chit chat, constant talking about yourselves, and get to work.
Review from HR Dept
Better process in place help on this
Review from HR Dept
What needs to change to make the company culture better?
Less micromanagement, more trust, more autonomy, faster execution, less red-tape!
Culture and management audits and actual measures to curb discrimination
Leadership needs to pay more attention to middle management, to make sure they are being fair.
Better process and reduce politics talks
Review from HR Dept
More resources (time, people, and money) to get the work done.
What would you improve about your company's interview process?
Hiring process favors those within a particular group. Openings are predetermined. Not one hiring manager ive ever had an interview was a minority. No representaion
Less interviews and more transparency
Reliable question, focus on business jd, truefull
Review from HR Dept
What's going wrong and how can it be improved?
Less internalizing & more focus on customers, partner, running our respective work/part of the business!
Stop worrying about shareholders and take care of your own.
Review from HR Dept
No process on place to improve
Review from HR Dept
WU is not competing like a tech company, they are tethered to the retail transactions that have been the basis of their revenue in the past. This is causing them to lose more and more market share. They will likely fail, best case scenario is that they get bought out by another company.
The company announced changes are coming and months of agonizing layoff rumors.
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