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Very frustrating company to work for. They make changes without thoroughly thinking it through and consulting the people who are on the front lines.
What's going wrong and how can it be improved?
Making changes too quickly. Poor communication. Not taking in the customer's perspective
What are some of the best things about your team?
Incredibly supportive. The culture is about building each other up
What is most positive about the culture and environment at your company?
Team spirit, although we are all working remotely we have lost that community
Why do you feel undervalued and what would make you feel better about your compensation?
Yes, customer service has a lot of responsibility and pressure. Many entry level jobs are paying more then tenured phone agents
What does the leadership team need to get better at?
Being supportive of the customer service team. Very high pressure position without the training needed. They are just looking for warm bodies to answer the phones
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