WEX Employee Reviews
Out of 91 WEX employee reviews, 61% were positive. The remaining 39% were constructive reviews with the goal of helping WEX improve their work culture.
What does the leadership team need to get better at?
Promote from within and be proactive instead of reactive
Listening to their employees and stop acquiring businesses. They keep pushing for a $5B revenue goal but yet spend so much on acquisitions.
Retaining, sourcing and improving customer service
Train employees properly. Not hire based on personal feelings over actual business need.
Being supportive of the customer service team. Very high pressure position without the training needed. They are just looking for warm bodies to answer the phones
Why do you feel undervalued and what would make you feel better about your compensation?
The salary increases annually are dismal at best. They have record-breaking profits that are reported but they give 1-2 percent of merit increases every year. Recently they changed everyone's quarterly bonus to an annual but won't pay out until 3/2025 so the get a year to save those dollars too.
Their annual ratings for employees are useless for the amount of time it takes to get a 2% raise annually if that. Everyone unless you’re upper leadership makes around the same annual salary increases regardless of your worker effort
I make less than others doing similar work.
New hires are making what i know make after multple raises
Market comparison & appropriate title
What do your coworkers need to improve and how could you work together better?
Coworkers are usually pretty great. The company makes it a place where those that bust their butt don’t get recognition but those that do nothing still slip by. Do bette
What needs to change to make the company culture better?
Stop promoting that the company is such a DEI-friendly place for promotional advertisements and do something. Listen to your employees to hear feedback when things are not right. We work the front lines and can see when things are not going great.
More money would help with the culture a bit. The company keeps making a lot of employee resource groups and other smoke and mirrors but they don’t actually do anything else to hel
Capacity planning, staffing, and prioritization.
empower front line workers to explore software alternatives
More fun times and more trust from manager
What would you improve about your company's interview process?
Communication would be a great help as Wex doesn’t provide communication at all during all steps of the proces
What's going wrong and how can it be improved?
Customers constantly tell WEX that our technology needs improvement, and do not like the increased response times for simple tasks to be completed or the constant change of account managers. WEX is very sale-focused for service teams and clients hate it. Why get more broken services?
The company has horrible reviews and doesn’t seem like they know how to run a busines
Making changes too quickly. Poor communication. Not taking in the customer's perspective
What would you most like to see improved at your company?
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