Windstream Employee Reviews
Out of 211 Windstream employee reviews, 58% were positive. The remaining 42% were constructive reviews with the goal of helping Windstream improve their work culture. The Sales team, with 80% positive reviews, reports the best experience at Windstream compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 76% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Being humble and realizing sometimes right under their nose there are people who can do amazing things to assist in making this a much better organization.
Not outsourcing entire departments and appreciation for employees
helping their team when asking for help
Everything. They just keep getting bonuses while telling us how great we are doing, but we never get a meaningful raise.
Employee care, hiring policies, salaries.
Why do you feel undervalued and what would make you feel better about your compensation?
New hires start at significantly higher salaries than employees with tenure.
Hourly rate should be higher for what we put up with from customers and upper management. Employees are worked until they drop, but then their insurance is so awful they can't see a doctor.
Review from Sales Dept
I should make over 20 dollars a hour for the labor and mid effort i put into my job
Because they do not care about their employees.
Higher Base Pay, wouldnlove if thy would pock up 90% of medical
Review from Sales Dept
What do your coworkers need to improve and how could you work together better?
less whining and more solution based
They are great to work witj
favorites but I am use to it and work around it
Review from Engineering Dept
Good people trying their best for the most part. VERY disorganized with little continuity.
We compete so it is not always a good thing
What needs to change to make the company culture better?
Better leadership by upper management. Systems are subpar.
Stop punishing and firing employees over minor infractions. If you do that, you might retain more employees and not have to work your current ones into the grave...sometimes literally.
Review from Sales Dept
Actually listen to employee feedback.
Something that would slow the hemorrhage of employees leaving Windstream
Change of leadership to those that reward employees and motivate
What would you improve about your company's interview process?
I was hired over 13 years ago, I don't think I can speak to this with any authority.
What's going wrong and how can it be improved?
It would start with better managment
Lower prices, give better services, and don't force people to buy things they don't want or need
Review from Sales Dept
Pricing too high for quality of service
Our customers hate us because we continue to over promise and under deliver. Internally, we operate as several separate companies with countless disparate systems. It's impossible to properly support a customer. Our data integrity is embarrassing.
Actually fix the problems and care less about how the numbers affect each manager
What would you most like to see improved at your company?
Stability, sense of job security