Commission metrics and view on customer service drastically needs to change. No one wants to help the people who purely need customer support and they are often treated terribly. It's purely sales driven. The pay is terrible and a huge reason why so many people quit.

There are people we refer to as "Sharks" They come in and steal your customers. The ones that you had already sold to. The sharks are never punished and often praised and I find this to be terrible business practice and terrible salesmanship and something that needs to change.

The commission is terrible. I had to watch and track all my sales because I either wouldn't get paid out correctly or a coworker/customer care would change my dealer code to steal my sale. Sometimes they can change the code back and other times they cant. Its a terrible company to work for

They claim their motto is "work hard, play hard" but There's nothing fun about working for this company & everything about it is hard. From fighting to get paid correctly to dealing with the balance of trying to be help customers but getting in trouble for doing tech support and not selling to them.

The interview was okay, however they promised me my commission checks would be 10x more than what I am actually making and more than what everyone else in the store I work with makes. I feel it was misleading and had they been honest in the beginning I would not have taken the position