WorkForce Software Services Department Employee Reviews

I have felt very welcome since I started. I loved receiving the welcome package at home. My team and manager have supported my learning process.

Review from Services Dept

As a relatively new employee I've had a positive time so far with learning how to best accomplish my job and interacting with all my coworkers who accept my millions of questions.

Review from Services Dept

WFS has some great potential, but I feel with the addition of newly added C-level people its apparent its more bureaucratic and is not practice what you preach. Overall I wish we had more insight into our end goal beyond our daily, wkly goals to deliver to customers. Wish our product was more stabl

Review from Services Dept

Blend of Product and service world, work wise trust and flexible

Review from Services Dept

I am learning every day, helping clients happily and cooperating with my colleagues at the best level.

Review from Services Dept

Regular communication updates to the team. Ambition!

Review from Services Dept

Flexibility. People helping each other.

Review from Services Dept

I prefer the updates we get in a monthly forum but I still feel they lack depth. What is our long term goals and focus outside what our day to day jobs are.

Review from Services Dept

They are all about wins

Review from Services Dept

They are very kind and respectable.

Review from Services Dept

The executive team has been increasingly making it clear that maintaining an image of political neutrality is more important than protecting the safety of its LGBTQ+ employees.

Review from Services Dept

Setting clear performance objectives and defining role expectations; engaging with direct reports on their work and providing guidance; delivering meaningful performance feedback on a regular basis; supporting career growth; demonstrating genuine care for direct reports as people

Review from Services Dept

Keeping commitments within the scope of the team's bandwidth, rather than expecting employees to just pick up more and more unpaid overtime.

Review from Services Dept

The company is taking on many new customers, without hiring anywhere near enough new employees to provide quality services and support. The result is that we are all exhausted and frustrated all the time -- lip service is given to valuing employees' mental & physical health, nothing more.

Review from Services Dept

Regular feedback, development, career progression opportunities

Review from Services Dept

Flexibility and remote work are the best part. Not limited number of vacation days.

Review from Services Dept

The salary was very competitive.

Review from Services Dept

Flexibility of time is the best.

Review from Services Dept

Come with a good base salary.

Review from Services Dept

Work from home internet stipend

Review from Services Dept

Compensation seems to be about who you know and demands provided at certain times. For the most part I don't feel the company is proactive but rather reacts when someone is ready to leave. By that time its usually too late and the person is not looking to entertain those conversations.

Review from Services Dept

Revision of the pay to my experience and understanding the standard of living in Australia

Review from Services Dept

Compensation is not at market rates

Review from Services Dept

Pay us for overtime when we work overtime.

Review from Services Dept

converted contractors and new hires are not eligible for any compensation increase until a complete year has passed, so for some it will be nearly 2 years with no change in salary despite a hot job market and rising inflation/cost of living.

Review from Services Dept

Support instead of evil competition.

Review from Services Dept

My team is close-knit and everyone is always available to answer questions or just chat.

Review from Services Dept

Generally for the most part I feel that other team members have your back and are looking to do a good job. Overall if I reach out, I know I will get help as everyone is typically willing to drop what there doing to assist even if it means extending their day.

Review from Services Dept

Technical and Subject Matter experts

Review from Services Dept

They are cooperative, knowledgeable and supportive.

Review from Services Dept

I work mostly alone. But those I need to reach out for work related issues o are available to respond when they have time.

Review from Services Dept

We need more resources with more experience and better training. Need more/better representation of the timezones we're working with. Services gets new products or releases with insufficient knowledge to deploy (Suite, IVR, Mobile etc). Too many tech channels to communicate

Review from Services Dept

A lot of the coworkers I bonded with switched roles or left the company and the ones that remain are all stressed out and high strung.

Review from Services Dept

If the attitude requested isn't met with the same attitude (positve or negative) then there is a dark mark placed on those individuals. It's hard for a new employee to speak with legacy employee's, without getting a long drawn out story as to why the "current process is horrible".

Review from Services Dept

The human approach: work-life balance and support to minorities.

Review from Services Dept

I really enjoy the diversity and difficult topics that are covered. I think the more open our company is about these topics and how to talk about them, the better the culture becomes. Even if we dont agree at times, we should be able to ask and discuss without the fear of backlash

Review from Services Dept

Trust and easy going culture

Review from Services Dept

Very friendly and at the same time professional environment.

Review from Services Dept

Good recognition of the importance of people's families and life outside of work. My manager has often said "family comes first" and I never feel guilty when I need to take time to deal with a family issue (sick child, etc).

Review from Services Dept

More holistic execution - company is too siloed from the top and employees waste time fighting each other. We need cross functional teams assembled with executive support to holistically tackle our current risks to our infrastructure and delivery.

Review from Services Dept

make it like google. where the environment makes you want to go to work even if you may not like the work that currently needs doing. Livonia Toilet is better then our office.

Review from Services Dept

Learning and Interacting with people from different countries: Partners and coworkers.

Review from Services Dept

Ensuring that our customers are happy and that we are making their work lives easy by solving everyday issues

Review from Services Dept

New Customer New Challenge and new learning

Review from Services Dept

Doing various stuff for clients.

Review from Services Dept

Providing a solution that makes customers say "Wow that's great!". Sharing a joke and a laugh with colleagues.

Review from Services Dept

The product is riddled with technical debt and other piled-up problems. We're always told to "be the CEO of our role" but when we try to draw attention to these problems we aren't taken seriously; it's always "not in the budget for this year, maybe next year"

Review from Services Dept

The company is taking on many new customers, without hiring anywhere near enough new employees to provide quality services and support. The result is that we are all exhausted and frustrated all the time -- lip service is given to valuing employees' mental & physical health, nothing more.

Review from Services Dept

Disconnected and too many people just going thru the motions. We are at an exciting time in our history with so many things falling into our favor in the market BUT, many employees have no clue about big picture and how their contributions help (or hurt) our cause. They just punch in and punch out

Review from Services Dept

the team that lead this company do not appear to care

Review from Services Dept

Make the office a nice place to come to.... follow googles lead.

Review from Services Dept