Zoom Video Communications FAQs
Zoom Video Communications's Frequently Asked Questions page is a central hub where its customers can always go to with their most common questions. These are the 757 most popular questions Zoom Video Communications receives.
Frequently Asked Questions About Zoom Video Communications
Overview
There are several ways to invite participants to a scheduled or instant meeting.
This article covers:
Instant Meeting Invite
Invite by Email
Invite by IM
Copy URL or Copy Invitation
Scheduled Meeting Invite
Application Invitation
Web Portal Invitation
You can read about other ways to invite in these articles:
Invite by Phone
Invite a Room System
Prerequisites
Zoom account
Zoom client for PC, Mac, or Linux
Note: You can review scheduling a meeting via the following here.
Instant Meeting Invite
During a meeting, you can invite people to join the conference by clicking on Invite tab in your meeting controls.
My Meetings
Once you click invite, you can choose the option to Invite by Email, Invite by IM, Invite by Phone (requires Premium Audio Subscription ), or Invite a Room System (requires Cloud Room Connector Subscription)
Invite by Email
After clicking on Invite in the meeting controls, click on one of the three email options.
Default Email will open up your default email application (ex. Outlook, iCal, etc.)
Gmail or Yahoo Mail will open a web browser and will prompt you to log you in with your Yahoo or Gmail account. If you are already logged in, a new email will be composed automatically with the meeting information included in the body of the email.
Invite by Contacts
After clicking on Invite, click onInvite by Contacts.
Select their name from the window, or search for a contact.
Click on the individual you would like to invite. You can select multiple contacts. Once you do this, their name(s) will have a check mark next to it and they will appear in the list at the top of the window.
Click Invite in the lower right corner.
Select contacts and click Invite.
Note: Learn more about our Contacts feature here.
Copy URL or Copy Invitation
Click Copy URL or Copy Invitation if you want to send your instant meeting information elsewhere. Copy URL will copy the join link and Copy Invitation will copy the full invitation text. You can then paste it using ctrl-V on a PC, cmd-V on a Mac, or by right-clicking and choosing Paste.
Scheduled Meeting Invite
Schedule a meeting either on the Web in My Meetings or through the application directly.
App Invitation
Log in to the Zoom application.
ClickMeetings.
Select the meeting that you want to invite others to. Click Copy Invitation.
Themeeting invitation will be copied and you can paste that information into an email or anywhere else you would like to send it out.
Web Invitation
Login to the.
Click on the topic of your meeting.
Next toTime,there are options for adding to your calendar.
If you click on Google Calendar or Yahoo Calendar, it will create a calendar event automatically in the specific email service you choose.
If you click on Outlook Calendar, this will generate a .ics file that you import to your Outlook calendar.
You can also manually copy the meeting information by clicking the text that says Copy the invitation.
If you click on Copy the Invitation, another window will open with the meeting invitation text.
Click Select All.
You can copy the invitation and send it out through email or elsewhere.
View ArticleOverview
Zoom allows forscreen sharing on desktop, tablet and mobile devices running Zoom.
The host and attendee can screen share by clicking the Share Screen icon.
The host does not need to "pass the ball" or "make someone else a presenter" to share.
The host can "lock screen share" so no attendee can screen share.
Prerequisites
Zoom desktop client
Zoom mobile app
Windows | Mac
Sharing your Screen
Click theShare Screenbutton located in your meeting controls.
sharing iOS Applications
Select the screen you want to share. You can also choose an individual application that is already open on your computer, the desktop, a whiteboard, or an iPhone/iPad.
(Optional) Enable these features:
Check Share Computer Sound: If you check this option, any sound played by your computer will be shared in the meeting.
Check Optimize for full screen video clip: Check this if you will be sharing a video clip in full screen mode. Do not check this otherwise, as it may cause the shared screen to be blurry.
Click Share.
Share Screen Menu
When you start sharing your screen, the meeting controls will move into a menu that you can drag around your screen.
Mute/Unmute:Mute or unmute your microphone.
Start/Stop Video: Start or stop your in-meeting video.
Participants/Manage Participants: View or manage the participants (if the host).
New Share: Start a new screen share. You will be prompted to select which screen you want to share again.
Pause Share:Pause your current shared screen.
Annotate / Whiteboard:Display annotation tools for drawing, adding text, etc.
More:Hover over more for additional options.
Chat:Open the chat window.
Invite: Invite others to join the meeting.
Record:Start recording locally or to the cloud.
Allow/Disable participants annotation: Allow or prevent the participants from annotating on your shared screen.
Show/Hide Names of Annotators: Show or hide the participants' name when they are annotating on a screen share. If set to show, the participant's name will briefly display beside their annotation.
Live on Workplace by Facebook: Share your meeting or webinar on Workplace by Facebook. Learn more about live-streaming a webinar. Learn more about live-streaming a meeting.
Optimize Share for Full-screen Video Clip: Start optimizing for a video clip in full screen mode.
Note: Do not enable this setting if you are not sharing a full screen video clip, as it will blur your screen share.
End Meeting: Leave the meeting or end the meeting for all participants.
Dual Monitors
If you are using a dual monitor set-up, you can turn on the Use Dual Monitors feature to see the screen sharing on one monitor and participants on the second.
Note: On Mac OS 10.15 Catalina, you need to allow Zoom access to Screen Recording to share your screen. You can do this in your System Preferences > Security & Privacy > Privacy > Screen Recording. Check the option for zoom.us. Learn more.
Linux
Sharing your Screen
Click theShare Screenbutton located in your meeting tool bar.
Select the screen you want to share. You can also choose an individual application that is already open on your computer, the desktop, or a whiteboard.
Click Share Screen.
Screen Share Menu
When you start sharing your screen, the meeting controls will move into a menu that you can drag around your screen.
Mute/Unmute:Mute or unmute your microphone.
Start/Stop Video: Start or stop your in-meeting video.
Participants/Manage Participants: View or manage the participants (if the host).
New Share: Start a new screen share. You will be prompted to select which screen you want to share again.
Pause Share:Pause your current shared screen.
Annotate: Display annotation tools for drawing, adding text, etc.
More:Hover over more for additional options.
Chat:Open the chat window.
Invite: Invite others to join the meeting.
Record on this Computer:Start a local recording.
Record to the Cloud: Start a cloud recording.
Allow/Disable participants annotation: Allow or prevent the participants from annotating on your shared screen.
Show/Hide Names of Annotators: Show or hide the participants' name when they are annotating on a screen share. If set to show, the participant's name will briefly display beside their annotation.
Audio Settings: Open the audio settings in the client.
Video Settings: Open the video options in the client.
End Meeting: Leave the meeting or end the meeting for all participants.
Dual Monitors
If you are using a dual monitor set-up, you can turn on the Use Dual Monitors feature to see the screen sharing on one monitor and participants on the second.
Android
On Android, you can share content or your screen.
Note:
Some of these options can be disabled in your account settings, under Integrations.
Device audio will not be shared. For example, if you are playing a video on your device and share your screen, the video's audio will not be shared.
Screen sharing requires Android 5.0 or above
Sharing Content
TapSharein the meeting controls.
Tap the type of content that you want to share.
Tap one of the following options.
Photos: Share a photo from your file manager or photo apps (e.g. Google Photos).Depending on the apps installed on your Android device, you may see different share options.
Documents: Select a locally stored PDF or image to share it.
Box, Dropbox, Google Drive, Microsoft OneDrive, orMicrosoft OneDrive for Business: Select a file to share from the selected file sharing service. You will need to grant Zoom access to your account. Only PDFs and images are supported.
Website URL: Enter a URL to open a browser and share the website.
Bookmarks: Share bookmarks stored in the Zoom app.
Share Whiteboard : Share a whiteboard you can annotate on.
Sharing your Screen
You can share your entire screen including any application on your Android device. Sharing your entire requires Android 5.0 or higher.
TapSharein the meeting controls.
Tap Screen.
Tap Start Now.
The screen share will start and Zoom will continue to run in the background. You can now chose the app that you would like to share.
At the bottom of your screen, tap Annotate to open the annotation tools or tap Stop Share to stop sharing and go back to meeting controls.
iOS
On iOS, you can share:
Screen - requires iOS 11 or later and Zoom version4.1.18611.1228 or higher. Learn how to share your screen.
Photos
iCloud Drive
Box
Dropbox
Google Drive
Microsoft OneDrive for Business
Microsoft OneDrive
Website URLs
Bookmark
Whiteboard - iPad only
Note that some of these options can be disabled in your Account settings, under Integrations.
If you need to share your entire screen on an older version of Zoom, see sharing iOS Applications.
Start a Screen Share
TapShareContent in the meeting controls.
Tap the type of content that you want to share.
For example, if you select Google Drive, this will bring up a series of documents that can be shared. Select the document you want to share and thenShare in the top right corner.
The content is now shared into the meeting.
Note:You cannot annotate when sharing your entire screen into the meeting via iOS device. If you need to annotate when sharing an entire iOS screen,see.
View ArticleWe at Zoom strive to ensure that our customers needs and expectations are met. We will do what it takes to understand your requirements and resolve issues related to our service. All suggestions and comments are very much appreciated, so please do not hesitate to contact us at any time.
This article covers:
Support Process
Support Hours
Priority Levels
Target Response Times
Customer Satisfaction
Other Professional Services
Support Process
"Support Ticket" means a notification by a customer advising Zoom of a perceived issue, or question concerning the service.
Business,Education or APIplan subscribers willreport support tickets to Zoom by:
Online submission via submit a request.
Chat live with our support team by visiting your account and selecting help in the lower right hand corner here.
Phone dial-in
US: +1.888.799.9666 ext 2
AU:+61.1800.768.027 ext 2
FR: +33.800.94.64.64 ext 2
IN: +91.1800.050.2040 ext 2
JP: +81.053.132.0070 ext 2
NZ: +64.800.475.039ext 2
SG: +65.800.321.1249 ext 2
UK:+44.800.368.7314 ext 2 or +44.20.7039.8961 ext 2
Pro plan subscribers will report support tickets to Zoom by:
Online submission via submit a request.
Chat live with our support team by visiting your account and selecting help in the lower right hand corner here.
Free plan subscribers will report support tickets to Zoom by:
Online submission via submit a request.
Support Hours
"Support Hours" are 24 x 7, including public holidays, where agents or technical engineers are available for email or live support.
Priority Levels
When a support ticket is initiated with Zoom’s technical support team, it will be classified according to the following Priority levels:
Priority 1 - Urgent: The Service is “down,” operation of the Service is severely degraded, or there is a critical impact to the Service due to a fault with the network or other software issue. No workarounds. Examples include failures of Zoom’s transmission services or software functions. Zoom will provide necessary resources around the clock to resolve this situation.
Priority 2 - High: Significant aspects of the Service are negatively affected by inadequate performance of the network or other software issues. Partial or no workarounds. Zoom will provide resources during Zoom’s normal business hours to resolve the situation and additional resources outside of Zoom’s normal business hours as reasonably necessary.
Priority 3 - Normal: General issues related to a feature or a set of features. Operational performance of the service is not impaired. Zoom willprovide reasonable resources during Zoom’s normal business hours to assist in resolving the problem or providing a workaround.
Priority 4 Low: Informational or Feature Change Request: Customer requires information or assistance with service’s capabilities, installation or configuration and there is little to no effect on its business operations. Included are requests for information, assistance, features, alpha/beta and others. Such requests will be handled within Zoom's normal business hours.
Target Response Times
Target Response Time for a Support Ticket will be the time (a) commencing when Zoom receives a proper Support Ticket from Customer and (b) ending when customer receives notification that the Support Ticket has been logged.
Pro, Business, API or Education plan subscribers:
Priority 1 - Urgent: 1 Hour
Priority 2 - High: 4 Hours
Priority 3 - Normal:24 Hours
Priority 4 - Low: 24 Hours
Customer Satisfaction
When a ticket is marked resolved, you will receive a short email to mark your satisfaction level and put any comments related to our service. We appreciate any feedback as it helps us improve our support services.
Other Professional Services
Please contact us for other services:
Training
Consulting
Branding
Implementation
Custom Solutions
Development
View ArticleAbout
Zoom local recording and cloud recoding save recording in MP4 (video), M4A (audio) and txt (chat) formats.
With Version 3.5 and above, the MP4 recording is a single-resolution with fixed frame rate format to ensure better compatibility with media players.
Versions prior to 3.5 are created using individual MP4 files and multi-resolution with variable frame rate format.
Your Recording
After a recording is completed, you can go to "Meetings" and then "Recorded" to open the location of the recording on your computer.
If the meeting was recorded without any breaks or the recording being stopped, the full length recording will be stored as seen here
However, if you select "Stop Recording" then "Start Recording" again, the recording will be saved in various segments.
In this folder 'zoom_0' would be the recording until the first stop, and 'zoom_1' would be the recording after the first stop.
View ArticleOverview
While screen sharing from a Mac or Windows device, video of the other participants will move to an adjustable video panel. If you are looking for video layouts, as a participant viewing a screen share, please see How Do I Change the Video Layout.
Prerequisites
Zoom Client for Mac or Windows
For the adjustable Gallery View Grid Panel- Windows Client 4.5.3261.0825
Showing the Video Panel
Start a Meeting and a Screen Share
The Participant Video Panel will show by default, but if you do not see it:
Click More in the meeting controls. Display Participants in Gallery View
Click Show Video Panel.
Mac
Mac Screen Sharing Video Layouts
Active Speaker View
Gallery View
Minimize Video Panel
Hide Video Panel
Active Speaker View
To view Participant’s video as a large Active Speaker panel, click the large Active Speaker Panel icon.
To view a smaller version of the Active Speaker panel, click the smaller Active Speaker Panel icon.
Note: Both Options can be resized as well.
Gallery View
To view participants in Gallery View, select the 4x4 Grid icon, at the top of the panel.
Note: By default the participants will be viewed in a vertical film strip, however, if you drag the video panel to the top or bottom of your screen, they will be shown in a horizontal strip instead.
Minimize Video Panel
The Video Panel can be minimized to only who show who is actively speaking, by clicking the minimized icon.
Hide Video Panel
The video panel can be hidden completely during the meeting as well.
Click More in the Meeting Controls.
Click Hide Video Panel
Windows
Windows Screen Sharing Layouts
Active Speaker View
Gallery View Strip
Gallery View Grid
Minimize Video Panel
Hide Video Panel
Active Speaker View
To view Participant’s video as a large Active Speaker panel, click the Active Speaker Panel icon.
Gallery View Strip
To view participants in Gallery View, click the Film Strip icon at the top of the panel.
Note: By default the participants will be viewed in a vertical film strip, however if you drag the video panel to the top or bottom of your screen, they will be shown in a horizontal strip instead.
Gallery View Grid
For the Grid option to show, there needs to be at least 6 participants in the meeting (1 person sharing and at least 5 viewers).
To view the participants in an adjustable Grid, click theGridicon.
Note: In the grid version of Gallery View, you viewup to 25 or 49 participants’ videos, depending on your Zoom client settings and computer specifications. For more information please see.
Minimize Video Panel
The Video Panel can be minimized to only who show who is actively speaking, by clicking the minimized icon.
Hide Video Panel
The video panel can be hidden completely during the meeting as well.
Click More in the Meeting Controls.
Click Hide Video Panel.
View ArticleOverview
Host controls allow you as the host to control various aspects of the Zoom Meeting, such as managing the participants.
The co-host feature allows the host to share hosting privileges with another user, allowing the co-host to manage the administrative side of the meeting, such as managing participants or starting/stopping the recording. The host must assign a co-host. There is no limitation on the number of co-hosts you can have in a meeting or webinar.
Co-hosts do not have access to the following controls as they are only available as host controls in a meeting:
Start closed captioning and assign someone or a third-party to provide closed captioning
Start live streaming
End meeting for all participants
Make another participant a co-host
Start breakout rooms or move participants from one breakout room to another
Start waiting room (co-hosts can place participants in waiting room or admit/remove participants from the waiting room)
Co-hosts also cannot start a meeting. If a host needs someone else to be able to start the meeting, they can assign an alternative host.
Prerequisites
Host permission in the meeting, or co-host permission ( set by the host )
Zoom desktop client for Mac, PC, Chrome OS or Linux
Zoom mobile app for iOS or Android
Windows | Mac
The host controls will appear at the bottom of your screen if you are not currently screen sharing.
Read more about chat control
Mute/Unmute: This allows you to mute or unmute your microphone.
Audio Controls (click^next to Mute/Unmute): The audio controls allow you to change the microphone and speaker that Zoom is currently using on your computer, leave computer audio, and access the full audio options in the Zoom settings.
Start/Stop Video: This allows you to start or stop your own video.
Video controls (click ^ next to Start/Stop Video): If you have multiple cameras on your computer, you can select which Zoom is using, access the full video controls, and select a Virtual Background.
Invite: Invite others to join your meeting.
Manage Participants : Opens the Participants window.
Polling:Allows you to create, edit, and launch your polls. The options to create or launch polls will open up the Zoom web portal in your default browser.
Share Screen: Start sharing your screen. You will be able to select the desktop or application you want to share.
Screen Sharecontrols(click ^ next to Share Screen): Select who can share in your meeting and if you want only the host or any participant to be able to start a new share when someone is sharing.
Chat:Access the chat window to chat with the participants.
Record: Start or stop a cloud or local recording.
Closed Caption (only available to the host): If you have enabled closed captioning for your account, click here to access the closed caption options.
Breakout Rooms(only available to the host): Start breakout rooms.
More:Clicking on More will give you access to additional options.
Live on Workplace by Facebook: Broadcast your meeting live on Workplace by Facebook.
Live on Custom Live Streaming Service: Broadcast your meeting live on a custom streaming platform.
End Meeting(only available to the host): This will end the meeting for all participants. If you want to have the meeting continue, you should give another participant host control before leaving the meeting.
When you are screen sharing, the controls will appear at the top of your screen, but you can drag it to another location. Learn more about screen share controls.
Linux
The host controls will appear at the bottom of your screen if you are not currently screen sharing.
Mute/Unmute: This allows you to mute or unmute your microphone.
Audio Controls (click^next to Mute/Unmute): The audio controls allow you to change the microphone and speaker that Zoom is currently using on your computer, leave computer audio, and access the full audio options in the Zoom settings.
Start/Stop Video: This allows you to start or stop your own video.
Video controls (click ^ next to Start/Stop Video): If you have multiple cameras on your computer, you can select which Zoom is using, access the full video controls, and select a Virtual Background.
Invite: Invite others to join your meeting.
Manage Participants : Opens the Participants window.
Polling: Allows you to create, edit, and launch your polls. The options to create or launch polls will open up the Zoom web portal in your default browser.
Share Screen: Start sharing your screen. You will be able to select the desktop or application you want to share.
Screen Sharecontrols(click ^ next to Share Screen): Click Advanced Sharing Options to select who can share in your meeting and if you want only the host or any participant to be able to start a new share when someone is sharing.
Chat:Access the chat window to chat with the participants.
Record: Start or stop a cloud or local recording.
Closed Caption(only available to the host): If you have enabled closed captioning for your account, click here to access the closed caption options.
Breakout Rooms(only available to the host): Start breakout rooms.
End Meeting(only available to the host): This will end the meeting for all participants. If you want to have the meeting continue, you should give another participant host control before leaving the meeting.
When you are screen sharing, the controls will appear at the top of your screen, but you can drag it to another location. Learn more about screen share controls.
Web
The host controls will appear at the bottom of your screen.
Join Audio: Open the options to join the audio portion of the meeting.
Invite: Invite by copying the invitation, the join link, or by phone or room system (if available for your account).
Manage: View the participants list and manage participants.
Record: Start a cloud recording.
Leave Meeting: Leave the meeting. If you leave the meeting without designating another host, the meeting will end.
Learn more about meeting controls in the Zoom web client.
iOS
On an iPhone, the host controls will appear at the bottom of your screen, except for End Meeting. On an iPad, they will appear at the top of your screen.
Mute/Unmute: Mute or unmute your microphone.
Start/Stop Video: Start or stop your own video.
Share Content: Start sharing your screen or a file.
Participants:View the participants list and manage participants.
More: There are additional settings available under More.
Record to the Cloud: Start a cloud recording.
Disconnect Audio: Disconnect your audio to join the audio a different way.
Advanced Settings: View the following advanced settings.
Lock Meeting: Prevent any new participants from joining the meeting.
Lock Share: Prevent anyone except the host from sharing content.
Mute on Entry: Mute all participants when they join.
Play Enter/Exit Chime: Choose if you would like to play a chime when new participants join.
Put Attendee in Waiting Room on Entry(only available to the host): Have participants enter a waiting room where you can then admit them.
Allow Attendees to Chat with: Control who attendees can chat with. Read more about chat control.
End(only available to the host): End or leave the meeting.
Android
The host controls will appear at the bottom of your screen, except for End Meeting with appears at the top of your screen, next to the Meeting ID.
Mute/Unmute: Mute or unmute your microphone.
Start/Stop Video: Start or stop your own video.
Share Content: Start sharing your screen or a file.
Participants:View the participants list and manage participants.
More: There are additional settings available underMore.
Record to the Cloud: Start a cloud recording.
Disconnect Audio: Disconnect your audio to join the audio a different way.
Lock Meeting: Prevent any new participants from joining the meeting.
Lock Share: Prevent anyone except the host from sharing content.
Mute on Entry: Mute all participants when they join.
Play Enter/Exit Chime: Choose if you would like to play a chime when new participants join.
Put Attendee in Waiting List(only available to the host): Have participants enter a waiting room where you can then admit them. Read more about waiting room.
Allow Attendees to Chat with: Control who attendees can chat with. .
End(only available to the host): End or leave the meeting.
View ArticleOverview
While On-Premise devices have an admin login by default, you can also add more users and manage their access permissions as well.
Note: These users are not considered Zoom users or have access to the Zoom service.
Prerequisites
Business, Education, or Enterprise account
A running Meeting Connector or Virtual Room Connector
Admin access to the server web interface
Adding Users
As an admin, navigate to the web console at https://IPaddress:5480 and log in.
Click User > Add.
Fill in the following fields:
Account: Username for the user
Password: Login password for the user
Confirm Password: Login password for the user
Operation Authority:
Operateusers have the privilege to start/stop service processes, check for server updates, and change other appliance configurations.
View users only have the privilege to see the status information and view configuration options. https://IPaddress:5480
Click Add
Managing Users
As an admin, navigate to the web console atand log in.
Click User > Manage.
Click Change Password to update a user's password,Change Authority to update their permissions, ordelete the users as well.
View ArticleOverview
Scheduling a webinar without registration will allow attendees to join without needing to sign up in advance. Attendees will be required to enter their name and email address upon joining.
Alternative Host
Alternatively, you can schedule a registration webinar to collect additional information.
Prerequisites
Webinar plan of 100, 500, 1000, 3000 participants
Host user type must be Licensed and be assigned the Webinar add-on
Zoom applicationmust be running version 3.0+
Instructions
Sign in to the Zoom web portal.
Click Webinars.You will be able to see the list of scheduled webinars here.
Select Schedule A Webinar.
Choose the desired webinar settings.
Topic:Choose a topic/name for your webinar.
Description: Enter an optional webinar description-- this will be displayed on your registration page.
Use a Template: If you have created webinar templates, you can choose one of them to apply to this new webinar.
When: Select a date and time for your webinar.
Duration: Choose the approximate duration of the webinar. Note that this is only for scheduling purposes. The webinar will not end after this length of time.
Time Zone:By default, Zoom will use the time zone that you sent in your Profile. Click on the drop down to select a different time zone.
Recurring webinar:Check if you would like a recurring webinar i.e. the meeting ID will remain the same for each session. This will open up additional recurrence options.
Recurrence: Select how often you need the webinar to recur: Daily, Weekly, Monthly, or No Fixed Time. It can recur up to 50 times. If you need more than 50 recurrences, use theNo Fixed Timeoption. It is not possible to schedule a registration webinar with No Fixed Time.
The other recurrence options will depend on how often the meeting recurs. You can configure the meeting to end after a set amount of occurrences or have the recurring meeting end on a specific date.
List this Webinar in Public Event List: If your account has the Public Event List enabled, check this option to include this webinar in the list.
Registration: Make sure this is unchecked if you do not want to require registration.
Host Video: Choose if you would like the host video on or off when joining the webinar. Even if you choose off, the host will have the option to start their video.
Panelist Video: Choose if you would like the participants' videos on or off when joining the webinar. If you choose off, panelists will not be able to turn their video on unless you change this setting in the webinar.
Audio Options:choose whether to allow users to call in via Telephone only, Computer Audio only, Telephone and Computer Audio (both), or 3rd Party Audio (if enabled for your account).
Require Webinar Password:You can select and input your webinar passwordhere. Joining participants will be required to input this before joining your webinar. It will be included in their registration confirmation email.
Q&A: Check this if you would like to use a question and answer panel in your webinar. Learn more.
Enable Practice Session: Check this to start the webinar in practice session instead of a live broadcast. Learn more.
Only signed-in users can join this webinar: Check this option if you want users to be required to be signed-in to a Zoom account before joining your webinar.
Make the webinar on-demand: This feature requires registration and cloud recording to be enabled for the webinar. If you check this option, registration and cloud recording will be automatically checked as well. This will automatically record the webinar in the cloud and share a link with all registrants. Learn more.
Record the webinar automatically: Check this option to record the webinar automatically. Choose if you want to record it locally (requires the host to join via a desktop computer) or the Zoom cloud.
Advanced Options: Click the arrow to view additional webinar options.
Schedule For: If you have scheduling privilege for another user, you will be able to choose who you want to schedule for from the drop down. They will also need to be a Licensed user and have a webinar license. Learn more about Scheduling Privilege.
Alternative Hosts: Enter the email address of another Zoom user who is Licensed, on your account to allow them to start the meeting in your absence. Read more about .
Click Schedule.
Your webinar is now scheduled. Under Invite Attendees, you can copy the join link or the invitation to share with your attendees.
View ArticleOverview
If your organization utilizes Group Policy and/or Active Directory Administrative Templates for workstation and application management, it can also be used for configuring the Zoom client and Zoom Rooms software.
Below are the registry items and their associated policies, as well as the default values in the administrative templates.
Note: To ensure compatibility with the policies listed below, we recommend updating to the latest version of the Windows Desktop client or Zoom Room software.
This article goes over:
Templates
Desktop Client Settings
General
Meetings
Chat
Zoom Rooms
Prerequisites
MSI version of the Windows Desktop Client
Zoom Rooms for PC
Templates
The following downloads contain the administrative templates, as well as registry files for specific versions of Zoom:
Windows Desktop Client
Policies for version 4.6.0
Policies for version 4.5.5
Policies for version 4.5.0
Policies for version 4.4.5
Windows Zoom Room Client
Zoom Room GPO Template
Zoom Room registry template
Desktop Client Settings
General
The following Registry options can be found under HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Zoom\Zoom Meetings\General.
Registry Item
Policy
Default Value
AlwaysUsePersonalMeetingID
Always use personal meeting ID to start meetingfor instant meetings
Disabled
AutoStartAfterReboot
Auto start client after reboot
Disabled
AutoStartInSystemTray
Auto start client after reboot in the system tray
Disabled
BlockUntrustedSSLCert
The client will block connections to untrustedSSL certificates
Disabled
CloseToSystemTray
The client will minimize to system tray and not show on task-bar when closed
Enabled
DisableCreatingDesktopShortcut
Disable creating a desktop shortcut
Disabled
DisableFacebookLogin
Disable login with Facebook OAuth
Disabled
DisableGoogleLogin
Disable login with Google OAuth
Disabled
DisableLoginWithSSO
Disable login with SSO
Disabled
DisableLoginWithEmail
Disable login with email and password
Disabled
EnableClientAutoUpdate
Enable the client to auto-update
EXE: Enabled
MSI: Disabled
ForceLoginWithSSO
Force login with SSO only
Disabled
SetAccountIDsRestrictedToJoin
Set account IDs that client is restricted to join a meeting hosted by specific Account ID numbers (separated by ",")
Example: 11111,22222
No Value
SetEmailDomainsRestrictedToLogin
Restrict email domains that the client can log in with (separated by "&")
Example: abc.com & zoom.us
No Value
SetSSOURL
Set default SSO URL for a client login
Example: yourcompany.zoom.us
No Value
EnableEmbedBrowserForSSO
Uses embed browser in the Windows client for SSO
Disabled
ForceSSOURL
Set and lock the default SSO URL for a client login
No Value
Meetings
The following Registry options can be found under HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Zoom\Zoom Meetings\Meetings.
Registry Item
Policy
Default Value
AlwaysShowConnectedTime
The client will show meeting connected time
Disabled
AlwaysShowMeetingControls
The client will always show meeting controls
Disabled
AutoAdjustAudioSettings
The client will adjust audio settings automatically
Enabled
AutoEnableDualMonitor
Enable dual monitor if the system supports
Disabled
AutoHideNoVideoUsers
The client will hide users with video turned off in gallery View
Disabled
AutoJoinVoIP
Auto-connect audio with VoIP when joining a meeting
Disabled
ControlAllAppsWhenRemoteControl
All applications can be controlled during remote control session
Disabled
DisableAeroModeDuringShareScreen
Disable Aero mode when screen sharing on Windows 7 system
Enabled
DisableAnnotation
The client will disable and hide the ability to annotate over shared screen
Disabled
DisableCloudRecording
The client will disable and hide cloud recording feature
Disabled
DisableLocalRecording
The client will disable and hide local recording feature
Disabled
DisableMeetingChat
The client will disable and hide local recording feature
Disabled
DisableMeetingFileTransfer
The client will disable and hide in meeting file-transfer feature
Disabled
DisableReceiveVideo
The client will disable and hide the ability to receive video
Disabled
DisableShareScreen
The client will disable and hide the Share Screen feature
Disabled
DisableVideoCamera
The client will disable and hide the ability to send video
Disabled
EnableHDVideo
The client will capture and send camera video in HD 720p format
Disabled
EnterFullScreenWhenJoinMeeting
The client will automatically enter full-screen mode when joining a meeting
Disabled
EnterFullScreenWhenViewingSharedScreen
The client will enter full-screen mode when viewing the shared screen
Enabled
FitContentWhenViewingSharedScreen
The client will resize content to fit the window when viewing the shared screen
Enabled
MuteVoIPWhenJoinMeeting
The client will mute VoIP when joining a meeting
Disabled
PromptConfirmWhenLeaveMeeting
The client will prompt confirmation when leaving a meeting
Enabled
RecordingFilePath
Set path for local meeting recording files
Example C:\Users\User\MyZoomRecordings
User\Document
TurnOffVideoCameraOnJoin
Turn off video camera when joining the meeting
Disabled
EnableMirrorEffect
The client will enable mirror effect of your video camera
Enabled
EnableHIDControl
The client will enable HID audio device control
Enabled
DisableComputerAudio
The client will disable computer audio
Disabled
EnableSplitScreen
The client will enable side-by-side mode
Disabled
DisableRemoteControl
During screen sharing, the person who is sharing is not able to allow others to control the shared content.
Disabled
DisableRemoteSupport
Disallow meeting host to provide 1:1 remote support to another participant. This option depends on breakout room settings.
Enabled
AlwaysShowVideoPreviewDialog
Always show video preview dialog when joining a video meeting
Disabled
DisableVirtualBkgnd
Disable virtual background for windows and mac
Disabled
EnableFaceBeauty
Enable touch up my appearance
Enabled
DisableWhiteBoard
Disable whiteboard feature
Disabled
EnableShareAudio
Enable share audio feature
Disabled
EnableShareVideo
Enable share audio feature
Disabled
DisableDirectShare
Disable to share with Zoom Rooms
Disabled
DisableDesktopShare
Disable share desktop feature
Disabled
DisableAudioOverProxy
Disable audio media stream over a proxy server
Disabled
DisableSharingOverProxy
Disable screen sharing media stream over a proxy server
Disabled
ProxyPac
Set proxy server to client with PAC URL
No value
ProxyServer
Set a proxy server for the client as named proxy.
Example: server:port
No value
ProxyBypass
Set proxy bypass rule for the client
No value
KeepSignedIn
The client will keep signed in
Disabled
Chat
The following Registry options can be found under HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Zoom\Zoom Meetings\chat.
Registry Item
Policy
Default Value
DisableLinkPreviewInChat
The client will disable and hide link preview feature in chat
Disabled
Zoom Rooms
The following Registry options can be found under HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Zoom\Zoom Rooms\General.
Registry Item
Policy
Default Value
EnableSSLVerification
The client will verify the server certificate
Disabled
View ArticleOverview
While H.323 and SIP-based room systems can be invited to a meeting once it has been started, room systems can also be called directly from the desktop and mobile client, without starting a meeting first.
This article covers:
Enabling in the Web Portal
Enable in Personal Settings
Enable for the Account
Enable for a Group
Calling a Room System
Desktop Client
Mobile Client
iPadOS Client
Prerequisites
The caller must be a Licensed user
Zoom Desktop Client
Windows: version 4.4.52578.0415 or higher
macOS: version 4.4.52551.0414 or higher
Zoom Mobile App
Android: version 4.4.52504.0411 or higher
iOS: version 4.4.52578.0415 or higher
Enabling in the Web Portal
Enable in Personal Settings
Sign in to the Zoom web portal.
In the navigation panel, click Settings.
Click theMeetingtab.
UnderOther, verify thatCall a Roomis enabled. Group Management
If the setting is disabled, click the toggle to enable it. If a verification dialog displays, clickTurn Onto verify the change.
Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.
Enable for the Account
Sign in to the Zoom web portal.
In the navigation panel, click Account Management then Account Settings.
Click the Meeting tab.
Under More Settings, verify that Call a Room is enabled.
If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Turn On to verify the change.
(Optional) If you want to make this setting mandatory for all users in your account, click the lock icon, and then click Lock to confirm the setting.
Enable for a Group
Sign in to the Zoom web portal.
In the navigation panel, clickUser Managementthen.
Click the applicable group name from the list, then click theSettingstab.
Click theMeetingtab.
UnderMore Settings, verify thatCall a Roomis enabled.
If the setting is disabled, click the toggle to enable it. If a verification dialog displays, clickTurn Onto verify the change.
Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
(Optional) If you want to make this setting mandatory for all users in the group, click the lock icon, and then clickLockto confirm the setting.
Calling a Room System
Desktop Client
Sign in to the Zoom Desktop Client.
Click Call a Room.
Click H.323/SIP, then enter the address of the room system.
Click Call.
Mobile Client
Sign in to the Zoom Desktop Client.
Tap Call a Room.
Tap H.323/SIP, then enter the address of the room system.
Tap Call.
iPadOS Client
Sign in to the Zoom Desktop Client.
Tap Call a Room.
Tap H.323/SIP, then enter the address of the room system.
Tap Call.
View ArticleOverview
The Virtual Room Connector Load Balancer can be deployed with multiple Virtual Room Connectors, for large scale deployment. Once the load balancer has been deployed, it can be used as the dial-in address for H.323 and SIP calls for Zoom meetings.
The Virtual Room Connector Load Balancer is packaged as an OVF and can be deployed onto any virtualization platform that supports OVF including:
VMware VSphere, VMware Workstation, VMware Fusion
Nutanix (validated on Nutanix AHV and ESXi (AOS 5.5.5))
Windows Server 2012/2016 Hyper-V(best-effort support)
Virtual Box (best-effort support)
For more information, please see the system specifications for the load balancer.
This article goes over:
Deploying the Virtual Room Connector Load Balancer
Enabling theVirtual Room Connector Load Balancer
Changing the VM Login Password
Prerequisites
Business, Education, or Enterprise account
Room Connector port subscription
Deployed Virtual Room Connector
Deploying the Load Balancer
Sign in to your Zoom web portal and navigate to H.323/SIP Room Connector.
Click the Virtual Room Connector tab.
Under Download & Token, click Virtual Room Load Balancer. Virtual Room Connector
Download the OVF and VMDK files.
Open and deploy the files in your VM client.
Once the VM has been started, go to https://ipaddress:5480in your browser.
Login with the default credentials
User: root
Password: zoomvideo
Go back to the Virtual Room Connector tab of the web portal.
Click Virtual Room Connector, and copy the Token.
In the VM interface, paste the Token in the Configuration tab.
Change the IP address under General Settings if necessary, and then note the address for later use.
Click Save Settings.
Click the System tab, and click Reboot.
Enabling the Load Balancer
After the reboot, go back to the tab in the web portal.
Click Enable the load balancer for Virtual Room Connectors.
Enter the address from step 10, and then click Save.
Log into your Virtual Room Connector web console.
Click Configure.
In the Controller1 IPv4 Address, enter the IP address of the load balancer.
Note: If you are deploying multiple load balancers, enter a second IP address for the Controller 2 IPv4 Address.
Click Submit.
Changing the VM Login Password
In the VM click Login.
Login in with the default credentials.
Type sudo passwd root, then Enter.
Type the new password, then Enter.
Retype the password, then Enter.
View ArticleOverview
All Zoom Roomsare automatically assigned a Personal Meeting Room ID. By default we will automatically start your Personal Meeting RoomIDwhen you selectMeet Now.
Prerequisites
The conference room must be configured as a Zoom Room.
To edit the PMI for the Zoom Room you must be logged in as account admin or owner.
Changing the Zoom Room's Personal Meeting Room ID
Sign in to the Zoom web portal.
Click Room Management > Zoom Rooms.
Click on the room name.
ClickEditto view the room settings.
In the Room Settings tab, change the value forRoom Meeting ID.
View ArticleOverview
Try these troubleshooting steps if you have microphone or speaker issues after joining a meeting on the Zoom mobile app for iOS or Android.
This article covers:
Troubleshooting Speaker Issues
Troubleshooting Microphone Issues
Prerequisite
Zoom mobile app on iOS or Android (available on Apple App Store and Google Play )
Troubleshooting Speaker Issues
If you cannot hear other participants in a Zoom meeting, follow these steps to troubleshoot the issue.
Ensure your speaker is turned on. If you see the speaker icon in the top-left corner is turned off, tap it to turn on your speaker:
Google Play
Increase the volume on your mobile device using the volume buttons or notification panel. Even if the speaker is turned on in Zoom, your device's volume might be set to mute or vibrate only.
Try using earphones.
Restart your mobile device.
Reinstall Zoom from the Apple App Store or Google Play
Troubleshooting Microphone Issues
If you are experiencing issues using your microphone with the Zoom mobile app, follow these steps to troubleshoot the issue:
Ensure the microphone is not on mute. If you see the muted Audio icon in the meeting controls, tap it to unmute yourself:
If you are still muted, the host may have muted you upon entering the meeting. Ask to be unmuted by sending a chat message to the host.
Ensure you have connected your mobile device's audio. If you see the following Audio icon in the meeting controls, tap it and selectCall via Device Audio. If prompted, allow Zoom to access your microphone.
Try using earphones with a microphone.
Ensure Zoom has access to your device's microphone.
iOS: Go to Settings > Privacy > Microphone and switch on the toggle for Zoom.
Android: Go to Settings > Apps & notifications > App permissions > Microphone and switch on the toggle for Zoom.
Ensure that no other applications are using the microphone at the same time.
iOS: Double-tap the "Home" button to view apps currently running. Swipe up to close an app.
Android: Tap the multi-task button (the square icon usually in the bottom-right corner) to view apps currently running. Swipe left of right to close an app.
Restart your iOS device.
Reinstall Zoom from the Apple App Store or
View ArticleOverview
IT Admin may choose to install Zoom with preconfigured settings on the Zoom Client for Mac. This installation requires configuring a .plist file and installing it along with the Zoom for IT Admins Installer for Mac.
Note: Boolean values for plist keys can be noted as the following:
The value for False can be represented by either0, NO, no, false,or FALSE
The value for True can be represented by either1, YES, yes, true, or TRUE
This article covers:
Downloading the Installer
Creating and Configuring the .plist file
General Settings
Meeting Settings
Chat Settings
Deploying Zoom
Learn how to install with preconfigured settings on a Windows machine.
Downloading the Installer
Go to Download Center, and click on Download for IT Admin; or directlyfrom https://zoom.us/client/latest/ZoomInstallerIT.pkg
here
Creating and Configuring the .plist file
If you want to configure options for the Zoom desktop client on Mac, you need to create a .plist file. If you don't configure the .plist file, Zoom will be deployed with the default configuration.
The .plist file can contain the following keys:
General Settings
Description
Default
Plist Key
Value
Default to login with SSO
Disabled
ZAutoSSOLogin
Boolean
Preconfigured SSO URL
Disabled
ZSSOHost
String
Disable Google login option
Disabled
nogoogle
Boolean
Disable Facebook login option
Disabled
nofacebook
Boolean
Disable Email login option
Disabled
disableloginwithemail
Boolean
Disable UAC prompt when logging into Zoom
Disabled
AddFWException
Boolean
Remember the last login type used
Disabled
LastLoginType
Boolean
Allow updates through the client
Disabled
ZAutoUpdate
Boolean
Set the email address domain that users can login with
Disabled
login_domain
String
Default to Portrait Mode upon opening Zoom
Disabled
DefaultUsePortraitView
Boolean
Meeting Settings
For the following settings, all valule types are Boolean.
Description
Default
Plist Key
Disable Camera by default
Disabled
ZDisableVideo
Automatically join VoIP
Disabled
ZAutoJoinVoip
Automatically enable dual monitor
Disabled
ZDualMonitorOn
Automatically enter full screen when viewing shared content
Enabled
ZAutoFullScreenWhenViewShare
Automatically fit to window when viewing shared content
Enabled
ZAutoFitWhenViewShare
Full Screen when starting or joining a meeting
Disabled
FullScreenWhenJoin
Always show meeting controls (Disable auto-hide toolbar)
Disabled
AutoHideToolbar
Enable HD Video by default
Disabled
ZUse720PByDefault
Remote control all applications
Enabled
ZRemoteControllAllApp
Hide non-video participants by default
Disabled
ZHideNoVideoUser
Always mute microphone when joining a meeting
Disabled
MuteVoipWhenJoin
Show the length of time that the user has been in a meeting
Disabled
ShowConnectedTime
Confirm before leaving a meeting
Enabled
ConfirmWhenLeave
Disable Screen Share when starting or joining a meeting
Disabled
DisableScreenShare
Enable mirroring of shared video
Disabled
EnableMirrorEffect
Split traffic across different ports for easier identification
Video share: 8801
Screensharing: 8802
Audio: 8803
Disabled
EnableIndependentDataPort
The following Meeting Settings are String values:
Description
Default
Plist Key
Limit the Maximum amount of bandwidth by the Mac client
Disabled
bandwidthlimitup
Limit the Minimum amount of bandwidth used by the Macclient
Disabled
bandwidthlimitdown
Chat Settings
Description
Default
Plist key
Disable Link Preview
Disabled
DisableLinkPreviewInChat
Note: The above key value is Boolean.
Deploying Zoom
An example .plist file with settings from above enabled by default can be found.
Once the .plist file is complete, it will need to be named us.zoom.config.plist. When deploying, as long as this file is in the same folder as the ZoomInstallerIT.pkg, the installation will automatically put the .plist file into the /Library/Preferences folder.
View ArticleOverview
Zoom offers multiple methods to schedule a meeting. A host has control over the options for their scheduled meetings except for settings that an administrator has locked for all users in the account or for all members of a specific group.
Schedule from the Zoom desktop client or mobile app
Schedule from the Zoom Web Portal
Schedule for someone else - PDF Guides for Executive Assistants ( Outlook, Google )
For instructions on scheduling using our plugins and extensions, see:
Scheduling from the Outlook Add-in
Scheduling from the Outlook Plugin
Scheduling from the Chrome Google Calendar extension
Scheduling from the Firefox Google Calendar extension
Scheduling using the Gsuite Google Calendar add-in
Windows | Mac
Open your Zoom client and sign in to Zoom.
Click on theSchedule icon.
recurring meeting
This will open the scheduler window.
Select your meeting settings.Note that some of these options might not be available if they were disabled and locked to the off position at the account or group level.
Topic:Enter a topic or name for your meeting.
Start: Select a date and time for your meeting. You can start your meeting at any time before the scheduled time.
Duration: Choose the approximate duration of the meeting. This is only for scheduling purposes. The meeting will not end after this length of time.
Time Zone: By default, Zoom will use your computer's time zone. Click the drop-down menu to select a different time zone.
Recurring meeting: Choose if you would like a recurring meeting (the meeting ID will remain the same for each session).
Video
Host: Choose if you would like the host video on or off when joining the meeting. Even if you choose off, the host will have the option to start their video.
Participant: Choose if you would like the participants' videos on or off when joining the meeting. Even if you turn off, the participants will have the option to start their video.
Audio: Choose whether to allow users to call in via Telephone only, Computer Audioonly, Both, or 3rd Party Audio (if enabled for your account).
Advanced Options: Click on the arrow to view additional meeting options.
Require meeting password:You can select and input your meeting passwordhere. Joining participants will be required to input this before joining your scheduled meeting.
Note: The meeting password must meet these requirements.
10 characters maximum
Passwords are case sensitive
We recommend using alphanumeric characters and these special characters: @ * _ -
The Zoom desktop client allows alphanumeric characters and these special characters: @ * _ -
The Zoom web portal allows any characters, but the these characters are not allowed: & <> \
Enable join before host : Allow participants to join the meeting without you or before you join. The meeting will end after 40-minutes for Basic (free) users if 3 or more people join the meeting.
Mute participants on entry: If join before host is not enabled, this will mute participants as they join the meeting. Participants can unmute themselves after joining the meeting.
Note: To mute all participants currently in a meeting, see the options to manage participants.
Use Personal Meeting ID:Check this if you want to use your Personal Meeting ID. If not selected, a random unique meeting ID will be generated.
Record the meeting automatically: Check this if you want the meeting to be automatically recorded. Select if you want it to be recorded locally (to your computer) or to the cloud ( zoom.us/recording ).
List on Public Event List: Post the meeting on the public meeting/webinar list so that anyone can view it. We recommend you add a meeting password to secure your meeting.
Schedule For: If you have scheduling privilege for another user, you will be able to choose who you want to schedule for from the drop-down menu.
Alternative hosts: Enter the email address of another Zoom user who is Licensed, on your account to allow them to start the meeting in your absence. Read more about Alternative Host.
Calendar: Select a calendar service to add the meeting to and send out invites to participants.
Click Scheduleto finish, and open the selected calendar service to add the meeting.
Note:
If you are scheduling a recurring meeting, you will need to set the recurrence in your calendar service.
Choosing Other Calendarswill allow you to copy and paste the scheduled meeting information such as date, time, and meeting URL.
Web
Sign in to the Zoom web portal.
Click Meetings, and clickSchedule A New Meeting.
Select the meeting options. Note that some of these options might not be available if they were disabled and locked to the off position at the account or group level.
Topic: Enter a topic or name for your meeting.
Description: Enter in an option meeting description.
When: Select a date and time for your meeting.
Duration: Choose the approximate duration of the meeting. This is only for scheduling purposes. The meeting will not end after this length of time.
Time Zone: By default, Zoom will use the time zone set in your profile. Click the drop-down menu to select a different time zone.
Recurring meeting: Check if you would like a recurring meeting (the meeting ID will remain the same for each session). This will open up additional recurrence options.
Recurrence: Select how often you need the meeting to recur: Daily, Weekly, Monthly, or No Fixed Time. It can recur up to 50 times. If you need more than 50 recurrences, use the No Fixed Time option.
The other recurrence options will depend on how often the meeting recurs. You can configure the meeting to end after a set amount of occurrences or have the recurring meeting end on a specific date.
List this Meeting in Public Event List: If your account has the Public Event List enabled, check this option to include this meeting in the list.
Registration: Check this option if your meeting will require registration. Instead of a join link for your participants, you will be provided a registration link. Read more about meeting registration.If registration is required and the meeting is reoccurring, choose one of these options:
Attendees register once and can attend any of the occurrences: Registrants can attend all of the occurrences. All dates and times of the meeting will be listed and the registrant will be registered for all occurrences.
Attendees need to register for each occurrence to attend: Registrants need to register separately for each occurrence to attend. They can only choose one date and time on the registrant page.
Attendees register once and can choose one or more occurrences to attend: Registrants register once and can choose one or more occurrences to attend. They will need to select which dates and times they would like to attend and they will only be registered for those occurrences. They can choose multiple options.
Host Video: Choose if you would like the host video on or off when joining the meeting. Even if you choose off, the host will have the option to start their video.
Participant Video: Choose if you would like the participants' videos on or off when joining the meeting. Even if you choose off, the participants will have the option to start their video.
Audio Options: Choose whether to allow users to join using Telephone only, Computer Audio only, Telephone and Computer Audio (both), or 3rd Party Audio (if enabled for your account).
Dial in From: If Telephone or Telephone and Computer Audio is enabled for this meeting, click Edit to select the dial-in countries that you would like included in the invitation. By default, this includes your Global Dial-In Countries listed in My Meeting Settings.
Require meeting password:You can select and input your meeting passwordhere. Joining participants will be required to input this before joining your scheduled meeting.
Note: The meeting password must meet these requirements.
10 characters maximum
Passwords are case sensitive
We recommend using alphanumeric characters and these special characters: @ * _ -
The Zoom desktop client allows alphanumeric characters and these special characters: @ * _ -
The Zoom web portal allows any characters, but the these characters are not allowed: & <> \
Enable join before host : Allow participants to join the meeting without you or before you join. The meeting will end after 40-minutes for Basic (free) users if 3 or more people join the meeting.
Mute participants on entry: If join before host is not enabled, this will mute participants as they join the meeting. Participants can unmute themselves after joining the meeting.
Note: To mute all participants currently in a meeting, see the options to manage participants.
Use Personal Meeting ID:Check this if you want to use your Personal Meeting ID. If not selected, a random unique meeting ID will be generated.
Enable waiting room : Allows the host to control when participants join the meeting by placing them in a waiting room.
Only signed-in users can join this meeting : Restrict access to the meeting so that only signed-in using can join.
Default to HD Video:If you enable this option, the participant view will always default to HD video automatically (if the feature is available in the Account Settings).
Record the meeting automatically: Check this if you want the meeting to be automatically recorded. Select if you want it to be recorded locally (to your computer) or to the cloud ( zoom.us/recording ).
Schedule For: If you have scheduling privilege for another user, you will be able to choose who you want to schedule for from the drop down.
Alternative Hosts:Enter the email address of another Zoom user who is Licensed, on your account to allow them to start the meeting in your absence. Read more about Alternative Host.
ClickSaveto finish.
Once finished, you can either select a calendar option to add the scheduled meeting to your calendaror selectCopy The Invitation to send out the invitation to your Zoom meeting.
Copy the Invitation will open up a window where you can copy the full invitation to send out via email.
Linux
Sign in to your Zoom application, then select theSchedule icon.
Select the options for you meeting. Some of these options might not be available if they were disabled and locked to the off position at the account or group level.
Topic:Enter a topic or name for your meeting.
Start: Select a date and time for your meeting.
Duration: Choose the approximate duration of the meeting. Note that this is only for scheduling purposes. The meeting will not end after this length of time.
Time Zone: By default, Zoom will use your computer's time zone. Click the drop-down menu to select a different time zone.
Recurring meeting: Choose if you would like a recurring meeting (the meeting ID will remain the same for each session).
Video
Host: Choose if you would like the host video on or off when joining the meeting. Even if you choose off, the host will have the option to start their video.
Participant: Choose if you would like the participants' videos on or off when joining the meeting. Even if you turn off, the participants will have the option to start their video.
Audio Options: Choose whether to allow users to call in via Telephone only, Computer Audio only, Both, or 3rd Party Audio (if enabled for your account).
Dial in from: IfTelephoneorTelephone and Computer Audiois enabled for this meeting, clickEditto select the dial-in countries that you would like included in the invitation. By default, this includes yourGlobal Dial-In Countrieslisted in My Meeting Settings.
Require Meeting Password:You can select and input your meeting passwordhere. Joining participants will be required to input this before joining your scheduled meeting.
Advanced Options: Click on the arrow to view additional meeting options.
Enable join before host : Allow participants to join the meeting without you or before you join. The meeting will end after 40-minutes for Basic (free) users if 3 or more people join the meeting.
Mute participants on entry: If join before host is not enabled, this will mute participants as they join the meeting. Participants can unmute themselves after joining the meeting.
Note: To mute all participants currently in a meeting, see the options to manage participants.
Use Personal Meeting ID:Check this if you want to use your Personal Meeting ID. If not selected, a random unique meeting ID will be generated.
Only signed-in users can join this meeting : Restrict access to the meeting so that only signed-in using can join.
Record the meeting automatically: Check this if you want the meeting to be automatically recorded. Select if you want it to be recorded locally (to your computer) or to the cloud ( zoom.us/recording ).
Alternative Hosts: Enter the email address of another Zoom user who is Licensed, on your account to allow them to start the meeting in your absence. Read more about Alternative Host.
Calendar: Select a calendar service to add the meeting to and send out invites to participants.
Click Scheduleto finish, and open the selected calendar service to add the meeting.
Note: Choosing Other Calendarswill allow you to copy and paste the scheduled meeting information such as date, time, and meeting URL.
Android
Log in to the Zoom application.
Select Schedule.
Select the meeting options. Some of these options might not be available if they were disabled and locked to the off position at the account or group level.
Topic: Enter a topic or name for your meeting.
Date, From, To: Select a date and time for your meeting.
Time Zone: By default, Zoom will use your device's time zone setting.To change the time zone, click this field.
Repeat:Choose if you would like a recurring meeting (the same meeting ID for all occurrences).
Use personal meeting ID:Check this if you want to use your Personal Meeting ID. If not selected, a random unique meeting ID will be generated.
Host video on when starting: Choose if you would like the host video on or off when joining the meeting. Even if you choose off, the host will have the option to start their video.
Participant video on when joining: Choose if you would like the participants' videos on or off when joining the meeting. Even if you choose off, the participants will have the option to start their video.
Audio option
Pick your audio connection: Choose whether to allow users to call in via Device audio, Telephone, or Both.
Select dial-in country: Select dial-in numbers to display in the meeting invite. Tap and drag each country to re-arrange the order.
Meeting password: Enter a password that participants will be required to input before joining your scheduled meeting.
Advanced Options
Allow join before host : Allow participants to join your meeting before you. The meeting will end after 40-minutes for Basic (free) users if 3 or more people join the meeting.
Record meeting automatically: Check this if you want the meeting to be automatically recorded.
Record location:Select if you want it to be recorded locally (to your computer) or to the cloud ( zoom.us/recording ).
Alternative hosts: Select users in the same organization to allow them to start the meeting in your absence. Read more about Alternative Host.
Add to Calendar: Add the meeting to your default calendar app.
TapDoneto finish scheduling.
iOS
Log in to the Zoom app on your iOS device.
TapSchedule.
Select the meeting options.Note that some of these options might not be available if they were disabled and locked to the off position at the account or group level.
Topic: Enter a topic or name for your meeting.
Starts: Select the date and time of your meeting.
Duration: Choose the approximate length of your meeting. This is for scheduling purposes only. The meeting will not end after this length of time has passed.
Timezone: By default, zoom will use your device's time zone setting.Tap on this field.
Repeat: Choose if you would like a recurring meeting (meeting ID will remain the same for each session).
Use personal meeting ID: Choose this if you want to use your Personal Meeting ID. If you do not choose this option, a random, unique meeting ID will be generated.
Host Video On when starting: Toggle on if you want the host video on by default when joining the meeting.
Attendee Video On when joining: Toggle on if you want the attendee video on by default when joining the meeting.
Audio Option: Choose whether to allow users to call in viaDevice audio,Telephone, orBoth.
Meeting Password (Optional):You can select and input yourpasswordhere. Participants will be required to input this before joining your scheduled meeting.
Advanced Options: Click to view additional meeting options.
Allow join before host : Allow participants to join your meeting before you. The meeting will end after 40-minutes for Basic (free) users if 3 or more people join the meeting.
Record the meeting automatically: Check this if you want the meeting to be automatically recorded.
Schedule for: If you have scheduling privilege for another Zoom user, you will have the scheduling privilege option and can choose who you want to schedule for.
Alternative Hosts: Select users in the same organization to allow them to start the meeting in your absence. Read more about Alternative Host.
TapDone to finish scheduling.
You are prompted to add the meeting to your iOS calendar, where you can invite attendees.
Note: If you are not able to add the meeting to your iOS calendar, navigate toSettings > Privacy > Calendars on iOS and enable Zoom.
Notes:
A non-recurring meeting ID will expire 30 days after the meeting is scheduled for. You can restart the same meeting ID as many times as you would like, within the 30-day period.
A recurring meeting ID will expire 365 days after the meeting is started on the lastoccurrence. You can re-use the meeting ID for future occurrences.
Scheduled meetings can be started at any time before the scheduled time. The links will not expire or become invalid unless it is past the 30 day period for a non-recurring meeting, has not been used for over 365 days for a, or has been deleted from your Zoom account. An instant meeting link will expire as soon as the meeting is over.
View ArticleOverview
If your camera is displaying upside down or sideways in Zoom on your Windows PC, you can rotate the camera in your settings until it is oriented correctly.
You can also test your video before the meeting to ensure it is working correctly. Read more about testing your video.
This article covers:
How to rotate your camera before a meeting
How to rotate your camera while in a meeting
Prerequisites
Zoom Desktop Client for Windows, version4.0.25958.0306 or later
Instructions
How to rotate your camera before a meeting
Log in to the Zoom client.
Click your profile picture then clickSettings.
Click the Video tab.
Hover over the preview of your camera.
Click Rotate 90 until your camera is rotated correctly.
How to rotate your camera while in a meeting
Click the arrow next to Stop Video.
Choose Video Settings.
Hover over the preview of your camera.
Click Rotate 90 until your camera is rotated correctly.
View ArticleOverview
In addition to Zoom's free global dial-in numbers (toll applies), you can also subscribe to an audio conferencing plan fortoll-free numbers,fee-based toll numbers, call-out numbers, and dedicated dial-in numbers.
The meeting host must be Licensed for users to dial in with a toll-free or a fee-based toll number.
Learn how to join a meeting by telephone or call-out from Zoom.
This article covers:
Purchasing audio conferencing
Viewing available numbers
Service restrictions
Prerequisites
User must be a Licensed user to use the audio plan subscription numbers
Business, Education, or Enterprise plan to purchase Pay-As-You-Go Audio
Purchasing audio conferencing
Sign in to the Zoom web portal.
Click Account Management, then Billing.
On the Current Plans tab, scroll to Available Add-ons and click Add next to Audio Conferencing Options.
view all available numbers
Select your audio plan options:
Select how you would like to pay for your audio plan:
Pay-as-you-go: Available on Business & Education plans
Monthly commit plan: Available on all paid plans
Choosea toll free, premium call-in or global call-outplan.
Check the country or countries you would like access to.
You can also choose a dedicated line for your Personal Audio Conference. This is only a US number.
Click Continue.
Review the changes. If correct, click Upgrade Now.
Click Confirm to complete your purchase.
Viewing available numbers
If you have subscribed to an audio plan, you will see the list of numbers when you:
When signed in to your Zoom account,
In a meeting, clickJoin Audio. Click on the flag drop down to select a country and view all available numbers for that country.
Service restrictions
Numbers starting with 800, 844, 866 and 888 are only reachable from the 48 contiguous United States.
Numbers starting with 855 and 877 are reachable from all 50 U.S. states and Canada
Fee-based toll numbers can only be dialed into within their own country
View ArticleOverview
Once you have subscribed to an audio conferencing plan, you can view the actual audio usage report and also export it as a CSV file. This report pertains to dial-in, toll-free,fee-based toll, and call out audio features.
You can search up to one month at a time. The reports will list meetings that ended at least 30 minutes ago.
Prerequisites
Subscribed to an audio conferencing plan
Instructions
Sign in to the Zoom web portal.
Select Reports,if you are a member on the account.If you are an account Admin/Owner or have access to the Usage Report role, you will need to selectAccount Management> Reports.
Click Telephone.
Adjust the date range as needed and click Search or Export.
View ArticleOverview
Scheduling privilege is designed for an user or an Executive Admin to:
You can assign or delegate a user or multiple users in your account to schedule meetings on your behalf.
You can also schedule meetings on behalf of a user (or multiple users) that has assigned you scheduling privilege.
You and the assigned scheduler must be assigned asLicensed or assigned as On-Prem.
Users with Scheduling Privilege on your account will be able to manage and act as an alternative host for all meetings.
Outlook add-in,
This article covers:
Setting Scheduling Privilege
Scheduling for Another User
Read more about scheduling for another user with the Outlook plugin, Outlook add-in, Chrome/Firefox plugins, or the Google Calendar add-on.
Prerequisites
Both users must have a Licensed or On-Prem and be on the same account
For a webinar, both users must have the webinar add-on
Setting Scheduling Privilege
Log in to the Zoom web portal.
Click Settings.
Under Other, click the + next to Assign scheduling privilege to.
iOS
Enter one or more email addresses in the window, separated with a comma.
Click Assign.
If the user was assigned successfully, they will appear under Assign Scheduling Privilege to. However, they will need to sign out of the Zoom desktop client and sign in again before they will be able to schedule for you there.
If scheduling privilege cannot be assigned because the user is not on your account or is not a Pro user, you will receive an error message.
Scheduling for Another User
Windows
The user given scheduling privilege will need to logout of the Zoom client and login again for the scheduling privilege option to appear.
Open your Zoom client and sign in to Zoom.
Click on theSchedule icon.
This will open the scheduler window.
Click Advanced Options.
Check Schedule For.
Choose the user you want to Schedule For from the dropdown menu.
Click Scheduleto finish, and open up the calendar you have selected.
Mac
The user given scheduling privilege will need to logout of the Zoom client and login again for the scheduling privilege option to appear.
Open your Zoom client and sign in to Zoom.
Click on theSchedule icon.
This will open the scheduler window.
Click Advanced Options.
Check Schedule For.
Choose the user you want to Schedule For from the dropdown menu.
Click Scheduleto finish, and open up the calendar you have selected.
Web
Sign int o the Zoom web portal.
Click Meetings, then clickSchedule A Meeting.
Click Advanced Options.
Choose the user you want to Schedule For from the dropdown menu.
ClickSaveto finish.
Linux
The user given scheduling privilege will need to logout of the Zoom client and login again for the scheduling privilege option to appear.
Open your Zoom client and sign in to Zoom.
Click on theSchedule icon.
This will open the scheduler window.
Click Advanced Options.
Choose the user you want to Schedule For from the dropdown menu.
Click Scheduleto finish, and open up the calendar you have selected.
Android
The user given scheduling privilege will need to logout of the Zoom client and login again for the scheduling privilege option to appear.
Log in to the Zoom application.
TapSchedule.
Tap Advanced Options.
Tap the name of the user you want to schedule the meeting for.
TapScheduleto finish scheduling.
The user given scheduling privilege will need to logout of the Zoom client and login again for the scheduling privilege option to appear.
Log in to the Zoom app on your iOS device.
TapSchedule.
Tap Advanced Options.
Tap Scheduling Privilege.
Tap the name of the user you want to schedule for.
TapDone to finish scheduling.
View ArticleOverview
When you purchase an audio conferencing plan, you initially choose the countries that are available for audio conferencing. If you want to add or remove countries after your initial purchase, you can do so using the Zoom web portal.
Prerequisites
Audio conferencing plan
Instructions
To change the countries for which audio conferencing is enabled:
Sign in to the Zoom web portal
Click Account Management > Billing.
Click View/Edit Countries.
This opens the View/Edit Countries dialog.
Select or deselect the countries for which you want to provide toll-free, fee-based toll, and call-out numbers.
Click Save.
View ArticleOverview
The Zoom Phone quick start guide assists account owners and admins with the initial setup and introduces Zoom Phone features including multiple sites, phone users, direct phone numbers, and auto receptionists.
This article covers:
Initial setup
Essential setup
Phone users
Phone numbers
Phones and devices
Global settings
Main auto receptionist
Advanced setup
Multiple sites
Auto receptionists and integrated voice response (IVR)
Call q ueues
Emergency calling
Additional features
Call logs
Blocked list
Zoom Rooms
Dashboard
Call quality and usage reports
Call delegation and shared lines
Prerequisites
Pro, Business, or Enterprise account
Account owner, admin, or Zoom Phone privileges
Zoom Phone license
Initial setup
Follow these steps after you've activated your Zoom Phone license. Everything configured during the initial setup can be changed later on.
As the Zoom account owner, you will receive an email stating you've been provisioned for Zoom Phone. Click the link in the email for initial setup or log in to the Zoom web portal and navigate to Phone System ManagementthenSetup.
Enter the required information to choose your main company number, which will be the primary number for your Zoom Phone service.
Select a Country, State and Area Code from the drop-down menus.
Select a main company number in theChoose Number drop-down menu:
Note:
The main company number can be changed after the initial setup.
A default auto receptionist will be assigned to this number with you (the account owner) as the default operator.
Enter an extension number for the account owner (your personal account) and click Next.
Note:
All subsequent user extensions will increment from the extension value you enter here.
Extension numbers can be up to 6 digits. If you set up multiple sites and enable site codes,extension numbers can be 2 to 5 digits and site codes can be 1 to 3 digits.If you require longer extension numbers that are up to 15 digits, contact Zoom.
Click Next.
Enter a default emergency address, which is used by first responders when you call an emergency number (e.g. 9-1-1).
Note: The SIP zone (used to improve call quality) will be automatically selected based on your address. If you set up multiple sites later on, the SIP Zone will be selected based on the each site's address.
After you complete the initial setup, Zoom Phone options are displayed under Phone System Management on the left panel of the web portal.
Follow the sections below to continue setting up Zoom Phone.
Essential setup
After completing the initial setup, start using Zoom Phone by adding phone users, purchasing direct numbers, and provisioning desk phones for users that required them.
Phone users
You can assign Zoom Phone licenses and calling plans to users in the Zoom account. Assigning a Zoom Phone license to a user will assign an extension number. Users will also receive an email notifying that they have been added to Zoom Phone.
Call delegation and shared lines
Phone numbers
After creating phone users, you can purchase direct phone numbers and assign them to users. Users that are assigned a direct phone number will still be able to use their assigned extension number. You can also port over phone numbers from another service or carrier and change the main company number.
Phones and devices
All Zoom Phone users can make and receive calls using the Zoom desktop client or mobile app. You can provision and assign devices to users who require a desk phone. Zoom Phone supports several devices.
Account-level settings
After setting up your users and numbers, you can configure account-level Zoom Phone settings like email notifications, audio while connecting, and default business hours. You can also change policy settings to enable or disable certain Zoom Phone features.
Main auto receptionist
During the initial setup, Zoom Phone creates a main auto receptionist for your main company number. The main auto receptionist answers calls using a personalized recording then routes calls. Get started by setting business hours and routing options for your main auto receptionist.
Advanced setup
After setting up your phone users, direct phone numbers, and desk phones, you can set up these advanced features that organize your phone users and modify how calls are handled.
Auto receptionists and interactive voice response (IVR)
Auto receptionists answer calls with a personalized recording and routes calls to a phone user, or call queue.You can set up an auto receptionist to route to an IVR system to provide callers with several routing options.
Multiple sites
If you want to organize your phone users into groups, you should create multiple sites. For example, you could create multiple sites based on office location or department. You can also assign a site code to each site, allowing users to easily identify and dial phone extensions that belong to the same site.
Call queues
Call queues allow you to manage incoming calls so that they are routed to a specific group of users. For example, you can route calls to people in your organization's billing, sales, or customer service departments.
Emergency calling
You can change the default emergency address you set during the initial setup. If you have multiple sites, you can change the default address assigned to each site. You can also enable emergency calling for users that do not have a calling plan or direct phone number.
Additional features
You can set up and use these optional features that enhance your Zoom Phone service.
Call logs
Once phone users start making and receiving calls, you can view a detailed record of all calls.You can filter data by date, call type (inbound or outbound), and site. You can also export call logs and view the call log of a specific user.
Blocked list
You can also block numbers for all users in the account or for specific users. Blocked numbers can be inbound (numbers will be blocked from calling in) and outbound (phone users in your account won't be able to dial those numbers).
Zoom Rooms
You can assign Zoom Phone licenses to Zoom Rooms set up in your account. This allows users make and receive calls using Zoom Rooms.
Call quality and usage reports
The call quality dashboard allows you to see the overall quality of voice calls and filter data on a specific phone user. The usage report allows you to see phone usage data for a specific call queue or phone user.
Call delegation and shared lines
allow you to assign a phone user to make and receive calls on another user's behalf. Both users will be able to see the status of the shared lines on the Zoom desktop client, mobile app, and supported desk phones.
View ArticleOverview
As an account owner or admin, you can purchase phone numbers and assign them to phone users. When you assign a Zoom Phone license to a user, they're automatically assigned an extension number. Follow this article to assign a direct phone number to a user, in addition to their extension.
Note:
Phone users automatically receive an email notification when they are assigned a direct phone number.
You can also manage the main company number.
This article covers:
Buying Phone Numbers
Porting Phone Numbers
Viewing Ported Phone Numbers
Manually Requesting Phone Numbers
Assigning a Phone Number
Batch Assigning Phone Numbers
Unbinding a Phone Number
Re-assigning a Phone Number
Prerequisites
Pro, Business, or Education account
Account owner or admin permissions
Zoom Phone license
Buying Phone Numbers
You must buy phone numbers before assigning them to users.
Note: You can also request to port numbers or manually request numbers.
Sign in to the Zoom web portal.
Click Phone System Management > Phone Numbers.
ClickAdd.
Enter the required information:
Target Site (only visible if you have multiple sites ): Select the site you want to buy phone numbers for.
Emergency Addresses (only visible if you don't have multiple sites ): Select an emergency address to apply to purchased phone numbers, or click Add to add a new address. The emergency address associated with the site will be applied to purchased phone numbers.
Country/Region: Select the country or region to search for available phone numbers.
Select the type of phone number you want to purchase:Local (Domestic) or Toll-free.
Note: You need the toll-free license to purchase toll-free numbers.
State/Province/Territory: Select the state, province, or territory from the drop-down menu to view associated area codes.
Area Code - City: Enter an area code or city to search area codes or cities in the selected state/province/territory. Alternatively, select an area code or city using the drop-down menu.
(Optional) Click Advanced to use the following advanced search features:
Check Sequential to sort available numbers sequentially.
Use the text box beside the area code to search available numbers by prefix. The prefix contains numbers after the area code. You can also enter letters to search for a vanity phone number that spells out a brand, word, or phrase. For example, if you search for the letters YKI, it will search for numbers with the prefix 954.
notification settings
Click Search Numbers.
Select the phone numbers you want to purchase, or click the Select All check box to select all phone numbers in the search results.
Click Confirmto complete the purchase.
Porting Phone Numbers
If you have existing phone numbers that you want to port to Zoom Phone from another service, see the following articles to request a number port:
US, Canada, Puerto Rico
Number port
Project port (more than 100 numbers)
US, Canada
Toll-free number port
UK
Geo number port
Freephone number port
Ireland
Geo number port
Non-geo number port
Australia, New Zealand
Number port
Viewing Ported Phone Numbers
Sign in to the Zoom web portal.
Click Phone System Management > Phone Numbers.
Click the Ported tab.
Note: You can only see the porting status of numbers in US and Canada.
Manually Requesting Phone Numbers
See these articles if you need to manually request phone numbers:
General number ordering form (use this form if you have issues finding available numbers or have a unique request)
Vanity toll-free number
Assigning a Phone Number
After buying a phone number, you can assign it, allowing callers to directly dial a number to reach a phone user, call queue, auto receptionist, common area phone, or Zoom Room.
Sign in to the Zoom web portal.
Click Phone System Management > Phone Numbers.
Click the Unassigned tab.
Click Assign To next to the number you want to assign.
Select one of these options:
User: Assign a phone number to an existing phone user, allowing them to receive calls through their extension number or direct phone number. Use the text box to search for a user.
Note: The user may receive an email notification with their phone number and a link to update their emergency address. You can enable or disable email notifications in the Company Info page.
Call Queue: Assign a phone number to a call queue. Use the text box to search for a call queue.
Auto Receptionist: Assign a phone number to an auto receptionist. Use the text box to search for an auto receptionist.
Common Area Phone: Assign a phone number to a provisioned common area desk phone.Use the text box to search for a common area desk phone.
Zoom Room: Assign a phone number to a Zoom Room with a Zoom Phone license. Use the text box to search for a Zoom Room.
Click OK.The phone user may receive an email notification depending on your notification settings.
Batch Exporting Unassigned Phone Numbers
After buying phone numbers, you can batch export unassigned phone numbers as a CSV file. This is useful when you want to batch assign phone numbers to users.
Sign in to the Zoom web portal.
Click Phone System Management > Phone Numbers.
Click the Unassigned tab.
Click Export at the top of the table and save the CSV file.
Tip: You can copy the list of unassigned numbers when you batch assign phone numbers.
Batch Assigning Phone Numbers
After buying phone numbers, you can batch assign them to phone users, call queues, auto receptionists, common area phones, or Zoom Rooms using a CSV file.
Sign in to the Zoom web portal.
Click Phone System Management > Phone Numbers.
Click Import.
Click CSV Sample to download a sample CSV file and view the required fields.
Fill out the CSV sample using spreadsheet software like Microsoft Excel.
Note: Do not delete the first row with the field names.
Phone Number: Enter the assigned or unassigned phone number. If the phone number is already assigned to a user, it will be reassigned to the user you specify.
Extension Number: The associated extension number of the phone user you want to assign the phone number to. Leave this blank if you don't want to assign the associated phone number.
Go back to the Zoom web portal and click Upload CSV. Select your completed CSV file to start the batch process.
Note: If there's an error in one or more fields, the batch process will not complete. You will have these options:
Click Details to see a description of fields that were not filled in correctly.
(If applicable) Click Ignore Issues and Upload Othersto continue the batch process. Any rows in the CSV with errors will not be imported. You won't see this option if all rows have errors.
If all rows in the CSV have errors, the batch process will not complete. Click Reupload after you fix the CSV file.
Click Close to cancel the batch import process.
ClickCloseif the batch process is successful.
Unbinding a Phone Number
After assigning a phone number, you can remove it if you don't want it to be assigned to anyone. You also can re-assign the phone number to move a number from one phone user to another.
Sign in to the Zoom web portal.
Click Phone System Management > Phone Numbers.
Click the Assigned tab.
Click the number you want to remove from a phone user, call queue, or auto receptionist, common area phone, or Zoom Room.
Click Unbind to remove the selected phone number from the phone user, call queue, or auto receptionist it's been assigned to.
Click Unbind to confirm.
The number will appear the Unassigned tab.
Re-assigning a Phone Number
After assigning a phone number, you can re-assign it between your phone users, call queues, auto receptionists, common area phones, or Zoom Rooms.
Sign in to the Zoom web portal.
Click Phone System Management > Phone Numbers.
Click the Assigned tab.
Click the number you want to re-assign.
Click Editnext to the phone user, call queue, or auto receptionist, common area phone, or Zoom Room.
Select one of these options:
Phone User: Assign the phone number to an existing user with Zoom Phone, allowing them to receive calls through their extension number or their direct phone number. Use the text box to search for a user. The user will receive an email notification with their phone number and a link to update the emergency address associated with their number.
Call Queue: Assign the phone number to a call queue. Use the text box to search for a call queue.
Auto Receptionist: Assign the phone number to an auto receptionist. Use the text box to search for an auto receptionist.
Common Area Phone: Assign the phone number to a provisioned common area desk phone.Use the text box to search for a common area desk phone.
Zoom Room: Assign the phone number to a Zoom Room with a Zoom Phone license. Use the text box to search for a Zoom Room.
Click OK.The phone user may receive an email notification depending on your .
View ArticleOverview
Sites allow you to organize the phone users in your organization. For example, you could create multiple sites based on office location. Here are some benefits of having multiple sites:
Each site has its own main auto receptionist so you can route calls differently for each site.
Each site has also has its own caller ID name, phone numbers, call queues, and desk phones so you can better managed your Zoom Phone assets.
You can assign a site code to each site, allowing users to easily identify and dial phone extensions that belong to the same site.
You can customize some settings, like business hours, at the site level instead of applying them for the whole organization.
Note: After enabling multiple sites, Zoom will automatically create a main site and move everything to this site (indicated by Main Site in the Multiple Sites tab). Your organization still has one main company number, which will be applied to the the main auto receptionist of the main site.
The following diagram illustrates a two-site setup with a main site (headquarters) and a secondary site (satellite office):
Account Settings
This article covers:
Enabling and adding multiple sites
Moving users, auto receptionists, and call queues to another site
Changing site settings
Profile
Settings
Enabling and assigning site codes
Editing site codes
Disabling site codes
Prerequisites
Pro, Business, or Education account
Account owner or admin privileges
Zoom Phone license
Enabling and adding multiple sites
Note: After enabling multiple sites, Zoom will automatically create a main site and move everything to this site (indicated by Main Site in the Multiple Sites tab). Your organization still has one main company number, which will be applied to the the main auto receptionist of the main site.
Sign in to the Zoom web portal.
In the navigation menu, click Phone System Managementthen Company Info.
Click Account Settings.
In the Multiple Sites section, click theEnableMultiple Sitestoggle.
(Optional) Set up a site code.
Under Sites, click Manage.
Click Add site and enter the required information:
Display Name: Enter a name to identify the site.
Site Code (only visible if you assigned site codes ): Enter a site code for the new site.
Main Auto Receptionist: Click Add and create a new main auto receptionist for the site, or copy an existing auto receptionist. Inbound calls to the site will be routed to the main auto receptionist.
Country: Displays the country of the site's default emergency address. The country determines the reserved extension numbers that you can't use.
Default Emergency Address: Click Add and select an existing emergency address you previously added or enter a new address.
Note: By default, this emergency address will be applied to all phone users and numbers you add to the site.
Click Save.
Repeat the steps above to add more sites.
Moving users, common area phones, auto receptionists, and call queues to another site
After creating phone users, common area phones, auto receptionists, or call queues, you can move them to another site in your account.
Sign in to the Zoom web portal.
Click Phone System Management and navigate to one of these pages:
Users & Rooms( Users, Zoom Rooms, or Common Area Phone tab)
Auto Receptionists
Call Queues
Click the checkbox to select what you want to move, then click Move Site at the top of the table.
Select the target site and click Confirm.
Change site settings
You can edit a single site to change its name, site code, default emergency address, or auto receptionist.
Sign in to the Zoom web portal.
In the navigation menu, click Phone System ManagementthenCompany Info.
Click the name of the site you want to edit.
You can edit the following settings under eachtab:
Profile
Display Name: Click Edit beside your site's name and enter a new one.
Site Code (only visible if you assigned site codes ): Enter a site code for the new site.
Country: Displays the country of the site's default emergency address. The country determines the reserved extension numbers that you can't use.
Auto Receptionist: Displays the main auto receptionist of the site. Click the display name of the auto receptionist to edit it.
Caller ID Name: Click Change to customize the outbound caller ID name.
SIP Zone: Displays the server location used by Zoom Phone. By default, Zoom selects the nearest location based on the emergency address of the site.
Site Admin: Click Add to assign a phone user as the site admin. The site admin has access to all phone system settings for the associated site.
Settings
Emergency Calling
Set up emergency calling and routing.
Emergency Address & Location
View all emergency addresses that belong to the site.
Hours
Default Business Hours: Click Edit to set the default business hours for phone users in the site. Phone users will be able to change their specific business hours from the default.You can also set business hours to span past 11:30 PM. This could be used for phone users that work night shifts.
Default Holiday Hours: Click Set or Edit to designate certain days are holidays for all users, auto receptionists, and call queues in the site.. You can customize how calls are routed during holidays. For example, you could directly route calls to voicemail or play a custom message to tell the caller that the office is away on holiday. You have access to the same routing settings as closed hours.
Other
Audio Prompt Language: Use the drop-down menu to select the default language for automated audio prompts. These prompts play for inbound callers to give them additional instructions. For example, if the caller is routed to your voicemail, your voicemail greeting will play followed by the automated audio prompt: "Please record your message after the tone. Press any key or stop talking to end the recording".
Note: Phone users can set their own audio prompt language to fit their region.
Dial by Name Directory: Enable a dial-by-name directory that allows callers to search your account's phone users by entering a name.
Enabling and assigning site codes
After adding multiple sites to your account, you can optionally assign a site code to each site. This allows users to easily identify and dial users in the same site.
Assigning site codes will cause the following changes to phone users' extensions:
Site codes will be prefixed to each extension number that belongs to that site.
Existing extensions will be shortened (known as the short extension) so that they don't exceed the 6-digit limit. Users can dial the short extension to reach users in the same site.
The long extension is a combination of the site code and short extension. This can be used by external callers or users in other sites.
Site codes can be 1 to 3 digits. Since there is 6-digit limit on extensions, the short extension can be 2 to 5 digits.
Sign in to the Zoom web portal.
In the navigation menu, click Phone System Managementthen Company Info.
Click Account Settings.
In the Multiple Sites section, click the Site Code toggle to enable site codes.
Click Yes to confirm you want to enable site codes.
Select the character length of the site code and short extension, then click Next.
Enter a site code for each site and click Next.
Note: Each site must meet the character length requirement in the previous step.
Each extension number will be automatically assigned a short extension number if their default extensions were too long.
(Optional) In the New Ext. column, change the new short extension number for each extension.
Click Confirm to add the site codes and assign new extensions to users.
Editing site codes
Follow these steps if you need to change all site codes at once and increase the length of site codes to accommodate more than 9 sites.
If you only want to change the site code for a single site, see Editing a Site.
Note: By editing site codes, all extension numbers will change.
Sign in to the Zoom web portal.
In the navigation menu, click Phone System Managementthen Company Info.
Click Account Settings.
Next to Site Code, click Edit.
Select character length of the site code and short extension, then click Next.
Enter new site codes for each site, then click Next.
Click Yes to confirm changes.
Disabling site codes
If you don't want to use site codes, you can disable them.
Note: Disabling site codes will not revert extension numbers to their default extension numbers before you enabled site codes. Extension numbers will still be a combination of the site code and short extension, but you will lose the functionality of dialing the short extension number to reach users in the same site.
Sign in to the Zoom web portal.
In the navigation menu, click Phone System Managementthen Company Info.
Click Account Settings.
Turn off the Site Code toggle.
Click Disable to confirm.
Turning off multiple sites
If you don't want to use multiple sites, you need to move your users, numbers, and phones to the main site before you turn off multiple sites.
Deleting sites and moving assets to the main site
Sign in to the Zoom web portal.
In the navigation menu, click Phone System Managementthen Company Info.
Click on a site name that does not have Main Site after its name.
Click Delete Site.
In the drop-down menu, select name of your main site to move all users, numbers, and phones.
Repeat these steps for each site that is not the main site.
Turning off multiple sites
After deleting all sites except for the main site, you can turn off multiple sites.
Sign in to the Zoom web portal.
In the navigation menu, click Phone System Managementthen Company Info.
Click .
In the Multiple Sites section, click the Multiple Sites toggle.
Click Disable to confirm.
View ArticleOverview
Advanced SAML mapping allows you to designate a Zoom license, add-ons, user roles, user groups, or IM groups based on a value being passed via SAML upon login. This can allow you to have certain users, for example university faculty, to receive a license upon login, while other users, for example university students, will be Basic (non-licensed) users upon login. You can also deny users access to your Zoom account using Advanced SAML mapping.
Advanced SAML mapping affects new users and also existing users with member or admin permissions upon their next login via SSO. Advanced SAML mapping does not apply to the Zoom account owner.
Prerequisites
Owner or Admin in Zoom
SSO Configured
Setting up Advanced SAML Mapping
The SAML attributes and the corresponding values will need to be configured in your Identity Provider (IdP). Once you have configured them in your IdP, you can set up advanced SAML mapping in Zoom.
Sign in to the Zoom web portal.
Click Advanced > Single Sign-On.
Click SAML Response Mapping.
Scroll down to theSAML Advanced Information Mappingsection.
direct phone number
ClickAdd next to the item that you want to designate based on SAML value.
User Type: Designate if this user should receive a Basic, Licensed, On-Prem (for accounts using On-Premise) or None, which will deny the user access to your Zoom account.
Add-on Plan: Designate if this user should receive an add-on plan, such as a Webinar or Large Meeting License. They will also need to be Licensed assigned to them to use an add-on plan.
User Role: Designate if this user should be an admin, member or a customized role (set up in Role Management ).
User Group: Designate if this user is added to a specific group. Groups are set in Group Management and can limit features and permissions.
IM Group: Designate if this user is added to a specific IM group. Read more about IM management.
Zoom Phone Calling Plan: Designate if the user has a Zoom Phone license and requires outbound calling or a .
Once you click add next to the item that you would like to set, you will need to enter the SAML Attribute, SAML Value and Resulting Value. You can add multiple SAML Attributes and/or values if you would like to designate different groups of users to receive different results.
SAML Attribute: Enter the Attribute Name being passed by your IdP.
SAML Value: Enter the value being passed by your IdP for this specific user or group of users.
Resulting Value: Select how you want this user assigned in Zoom based on the SAML value.
Add additional SAML mappings by clicking Add.
Click Save Changes.
View ArticleOverview
If you have Zoom Phone activated on your account, you can view phone numbers assigned to you and configure settings like business hours, voicemail, and call privileges.
This article covers:
Changing Zoom Phone settings
Customizing business, closed, and holiday hours
Updating the timezone
Updating the timezone during initial setup
Updating the timezone in your profile
Prerequisites
Zoom Phone license
Changing Zoom Phone settings
Sign in to the Zoom web portal.
Click Phone.
Click the Settings tab to view the following information and options:
Site: Displays the site you belong to (if your admin enabled multiple sites for your organization).
Company Number: Displays the extension number assigned to you and the main company number.
Number(s): Displays the direct phone numbers assigned to you.
Calling Plan(s): Displays your current calling plan for outbound calls.
Emergency Addresses: Displays the address provided to first responders when dialing an emergency number. Make sure this address is correct.
If your Zoom Phone admin allows you to manage your emergency address, click Manage to change your emergency address using these options:
profile settings
Select a current emergency address assigned to your company or site.
Select the default emergency address for your company or site.
Click New Emergency Address to add a new address.
If your Zoom Phone admin does not allow you to mange your emergency address, it displays the default emergency address specified by your admin.
Outbound Caller ID: Select the default caller ID number when using the Zoom desktop client or mobile app to make outbound calls. You can select the main company number or your direct phone numbers. You can change the outbound caller ID number before making a call.
Note: Your Zoom Phone admin can disable this setting so you cannot change your outbound caller ID in the Zoom desktop client, mobile app, or web portal.
Area Code (optional): Click Set or Edit to change the area code used for local calls. When you dial a number without an area code, Zoom Phone will use this area code.
Desk Phone(s): Displays any devices added to your account. Phones with an Online status are turned on and provisioned by your Zoom Phone admin.
Call Queue Membership: Displays call queues you've been added to. You will also see (Manager) if you've been assigned as the call queue manager. As a manager, click the call queue name to access call queue settings.
Receive calls from call queues: Click to toggle to disable or enable all calls from call queues you have been added to.
Auto Receptionist Operator: Displays auto receptionists you've been assigned as the operator. As the operator, you can click the auto receptionist name to access auto receptionist settings.
Business Hours / Closed Hours / Holiday Hours: Customize how inbound calls are routed during business, close, or holiday hours.
Delegation: Click Add to assign another phone user to make and receive calls on your behalf.
Note: Your business and closed hours still apply when you use call delegation.
Line Keys: If you have a desk phone that supports multiple line keys, you can change the line keys settings.
Hold Music: The hold music plays for the other party when you place the call on hold. Select audio from the drop-down menu or click Audio Libraryto select, record, or upload custom audio. Select Disable to not play any hold music.
Blocked List: Click View or Edit to see a list of numbers and prefixes that are blocked. Numbers and prefixes beside Default are blocked by the admin and applies to all phone users in your organization. Click Add in one of the following sections to block prefixes, numbers, or extensions.
Blocked phone number prefixes: Block all numbers with a specific country code and area code.
Note: For example, entering 1905 blocks numbers with country code 1 and area code 905.
Blocked numbers or extensions: Block a specific phone number or internal extension number.
Note: Enter a country code before the phone number. For example, entering 19051231234, blocks number +1 (905) 123-1234.
Voicemail: Share your voicemail inbox or change your voicemail PIN.
Voicemail Access: Click Set or Add to share your voicemail inbox with other phone users. Phone users can only access shared voicemail inboxes in the Zoom web portal. Click to revoke access from a phone user you added.
PIN Code: Click Show or Edit to enter a 1 to 6 digit voicemail PIN. The default PIN is 000000. The PIN is used when checking voicemail on a desk phone.
Audio Prompt Language: Use the drop-down menu to select the default language for automated audio prompts. These prompts play for inbound callers to give them additional instructions. For example, if the caller is routed to your voicemail, your voicemail greeting will play followed by the automated prompt: "Please record your message after the tone. Press any key or stop talking to end the recording".
User Status: Displays the status of your Zoom Phone account. If your account was deactivated by your admin, you won't be able to make or receive calls, but you can still access your call history/recordings and voicemail.
Customizing business, closed, and holiday hours
You can customize times that you're available to answer calls.
Sign in to the Zoom web portal.
Click Phone.
Click the Settings tab to customize these settings:
Note: Make sure you set the correct timezone in your profile.
Business Hours: Click Edit to change the times when the user can answer calls (business hours). You can also set business hours to span past 11:30 PM. This could be used if you work night shifts.
Closed Hours: If you customized business hours, you can also customize how inbound calls are routed during closed hours. By default, inbound calls during closed hours will be forwarded to voicemail.
Holiday Hours: Click Set or Edit to designate certain days are holidays. You can customize how calls are routed during holidays. For example, you could directly route calls to voicemail or play a message to tell callers that you're away on holiday.
Call routing settings
You can customize how calls are routed during business, closed, and holiday hours.
Call Handling: Click Edit to customize how calls are routed during the specified hours.
Note: Turn off the Zoom Applications toggle if you don't want to receive calls on the Zoom Desktop Client and Mobile App.
If you set the Call Handling Ring Mode to Simultaneously, use the toggles to enable or disable each option.
If you set the Call Handling Ring Mode to Sequentially, use the arrow icons or click and drag to rearrange the order.
Click Add Personal Phone Number to forward to an external phone number not part of your Zoom Phone account. Click the check box if you want to require callers to press 1 before connecting to the custom phone number.
Note: Make sure to select the correct country/regionin the drop-down menu so you can add the external phone number.
Call Handling Ring Mode: Select the method to distribute calls during business, closed, and holiday hours. You can only have one call handling ring mode for all hours specified.
Note: Zoom applications refers to both the Zoom desktop client and mobile app.
Select Simultaneously to ring the Zoom app and specified devices at the same time. After selecting this option, edit the Call Handling setting to specify the routes.
Select Sequentially to ring the Zoom app and devices one at a time.
After selecting this option, edit the Call Handling setting to specify the sequence.
Max Wait Time:The maximum wait time before the call is handled as specified in the setting below (When a call is not answered).
When a call is not answered: Select how unanswered calls are handled during business hours.
Forward to voicemail: Route calls to your voicemail. Select a greeting from the drop-down menu or click Audio Libraryto select, record, or upload custom audio.
Play a message, then disconnect: Plays a custom message for the caller then hangs up the call. Click Audio Libraryto select, record, or upload custom audio.
Disconnect: Disables voicemail during the specified hours. The call will be disconnected without playing the voicemail greeting or routing to voicemail.
Forward to another extension: Route calls to another extension in the account.
Updating the timezone
Make sure you set the correct timezone. It will affect several Zoom Phone features including your business hours setting and any desk phones assigned by your Zoom Phone admin.
Updating the timezone during initial setup
If your Zoom Phone admin assigned you a Zoom Phone license, you will get an email notification with a link to set up Zoom Phone.
Click the link in the Zoom Phone email notification. If you didn't get an email, sign in to the Zoom web portal and click Phone.
Select the correct timezone in the drop-down menu.
Click Setup.
Updating the timezone in your profile
If you have already completed the initial setup of your Zoom Phone account, you can update your timezone in your profile.
Sign in to the Zoom web portal.
In the navigation menu, click Profile.
In the Date and Time section, click the Time Zone drop-down menu to update it.
You can also change the date and time format to match your region. Learn more about .
View ArticleOverview
Zoom Rooms must be associated with a controller, which can be hosted on an iPad, an Android tablet/Crestron Mercury (which has the same features as an Android tablet) or a Windows 10 tablet. The only exception is for Zoom Room for Touch, which has limited controller features built into the touch screen. Zoom Rooms for Touch can function with or without a controller, but for full functionality, Zoom recommends pairing it with a controller.
Note: There is a known issue with iOS 12 where the iPad will go to sleep when in Guided Access mode. We recommend waiting to update to iOS 12 until this is fixed or disabling Guided Access on iPads running iOS 12.
Prerequisites
The Zoom Rooms app runs on the following devices:
Apple iPad, iPad Pro, or iPad Mini running iOS version 8.0 or later
Android tablet running version 4.0 or later
Zoom recommends that you use a device with a screen that is 7 inches or larger
Windows tablet running version 10.0.14393 or later
Crestron Mercury
Polycom Trio
For more information, please see our overall Zoom Room specifications
Download
Download the Zoom Rooms controller app from the Zoom download page.
No download is required for embedded Android controllers like the Crestron Mercury or Polycom Trio.
Features
The following table shows which features are available on each type of controller.
Note: The Zoom Rooms Scheduling Display is available for the Zoom Rooms software for the iPad controller and Android controller. The Zoom Rooms software for the Windows controller does not support the Scheduling Display.
Feature
iPad
Android
Windows
Polycom Trio
Logitech Tap
Meet Now
Meet now for a specified duration with selected participants
Contact list display for conference rooms and participants (with presence indication)
Meeting List
Display today’s meeting list
Start a scheduled meeting
Upcoming meeting alert
Join
Join a meeting or webinar using the Meeting ID
Use voice commands
Presentation
Share via HDMI
Share via Airplay
Direct share with sharing key
Start a meeting while in a screen sharing session
Set the duration of a screen sharing session
Optimize full-screen video sharing
Start a phone call while in a screen sharing session
Direct share with proximity detection
Note - Proximity sharing on the Android Zoom Room Controller is supported on the Galaxy Tab A 8" & 10.1"
Phone
Dial out using the keypad
Switch from a phone call to a full Zoom video meeting
Show call history
Show a list of countries to call out to
In-Meeting Controls
Mute/Unmute microphones in the room
Show/Hide local video
Change video layout
Choose Thumbnail (for iPad and Android), Gallery, or Active Speaker
Switch to a different camera from a list (iPad and Android) or rotate through all available cameras (Windows)
Allow remote control (Zoom client can control Zoom Room's camera)
Enable mirroring effect for the camera
Control the meeting volume
Make another participant the host
Remove a participant from the meeting
Allow participants to record the meeting
Pin a participant’s video
Spotlight a participant
Move and resize the on-screen video thumbnail during screen share (only available for single screen Zoom Rooms)
Record the meeting to the cloud
Mute participants on entry
Ask a participant to start their video
Stop a participant’s video
Claim or reclaim host control of the meeting
Show closed caption text
Device Settings
Select a microphone
Select a speaker
Select a camera
Lock settings
Support Multiple MXL USB microphones
Switch to Scheduling Display
Power on/off CEC TVs
Reduce excessive sound reverberation
Web Settings
Transform all meetings to private
Hide host and meeting ID from private meetings
Choose a default call-in country
Display end-of-meeting experience feedback survey
Specify telephone only for audio
Specify 3rd party audio
Specify operation time for the controller (CEC)
View ArticleOverview
Zoom offers paid services with monthly or yearly subscriptions. These can be purchased with credit card or PayPal. Learn more about Zoom plans and subscription add-ons.
Instructions
Create a free account.
Sign in to the Zoom web portal.
Click Account Management > Billing.
In the Current Plan tab, clickUpgrade Account.
Click Upgrade below the plan you would like to purchase.
You can edit the number of licenses, select monthly or annual payments, and add available-add-ons. After customizing your plan, click Continue to finish upgrading.
Enter the Sold To and Bill To contacts for your account.
Select Credit Card or PayPal as a payment method.
If using a credit card, input your credit card information.
Review and check the box to agree to the Terms of Service.
Click Upgrade Now to review your Order Summary.
Click Confirm to complete your purchase.
You purchase is now complete and you will receive confirmation that your account has been upgraded successfully.
View ArticleOverview
The Zoom Dashboard allows administrators on the account to view information ranging from overall usage to live in-meeting data. This datacan be used to analyze issues that may have occurred as well better understand how users are holding meetings within your company.
Dashboard data updates at 12:00 GMT daily.
This article covers:
Getting Started
Dashboard tab
Meetings tab
Zoom Rooms tab
CRC tab
Webinar tab
IM tab
Downloads tab
Zoom Phone tab
Prerequisites
Business, Education or API Plan
Admin Access
Video
Watch the Dashboard Overview video
Getting Started
Sign in to the Zoom web portal.
Click Dashboard.
Learn more about the Zoom Phone Dashboard.
Understanding the Dashboard tab
The Dashboard tab allows you to view broad statics on the overall usage of Zoom. Data on the dashboard page can be filtered by date at the top left.
The Dashboard tab provides graphs for quick statistics on users, meetings, and Zoom Rooms. Many of the graphs have arrows to adjust which data is being shown and the information can be exported by clicking Export details to CSV.
Understanding theMeetings tab
The Meetings section allows you to see the total live meetings as well as past meetings being held. Past meetings can be exported to a CSV file. This overview will show if audio, video, screen sharing, and recording were being used in the meeting as well. You can also see the license types of each user on your account.
Selecting any meeting ID will give more information on the meeting being held. This information ranges from where users were connecting from and network quality information. For meetings in progress, the Join as an assistant button will allow an admin to join into the meeting as a co-host, if the host is currently logged in and in the meeting. For past meetings, you can hover over the information icon to see how a participant left the meeting.
Selecting any participant name can provide more in depth detail to their connection. Showing the current send/receive rates for various portions of the call.
You will also be able to see real-time graphs that indicate connection quality for sending/receiving video, audio, and shared content. If nothing is being sent or received at that time, no information will show. The following will be captured in dashboard:
Bitrate -the number of bits per second that can be transmitted along a digital network
Latency - the amount of time it takes for a pack to travel from one point to another. In Zoom's case, an audio, video, or screen share packet.
Jitter - the variation in the delay of received packets
Avg. Loss - the average amount of packet loss, that is the percentage of packets that fail to arrive at their destination
Max Loss - the max amount of packet loss, that is the max percentage of packets that fail to arrive at their destination
Understanding the Zoom Rooms tab
The Zoom Rooms portion of the dashboard lets you know the type of configuration a room has, its passcode, and more importantly its current availability for others to use for their meetings. If you have Zoom Rooms Health Status Notifications enabled, you can quickly identify any issues under the health column. Click on the room name to see more details.
Understanding the CRC tab
The CRC portion of the Zoom Dashboard allows you to see total number of CRC ports being used on the account. Themax shows maximum concurrent ports being used in that hour, whiletotal shows total H.323/SIP connections in that hour.
Understanding theWebinar tab
The Webinars section is similar to meetings. You can see live webinars in progress as well as past webinars. All of the same information from for participants in meetings will be shown for panelists in the webinar. For attendees, you can see a list of basic information, such as their name, device, IP address, location, network type, device, time they joined/left, and the leave reason.
Understanding the IM tab
The IM tab shows information on how users are utilizing Zoom chat (IM). You can see how many messages they've sent and received and the types of messages. You can adjust the date range at the top and search by user or email address.
Understanding the Downloads tab
The Downloads tab shows any CSV files that you are exporting from Dashboard. It will display the report name, the date range of the report, the time the report was generated and the status of the report. If the report is ready, the report status will list Download.
Understanding the Zoom Phone tab
The Zoom Phone tab displays the overall quality of Zoom Phone calls, based on MOS (Mean Opinion Score). You can also click on Extensions to search for a particular user's statistics, based on extension number.
View ArticleOur Zoom experts host free and interactive live training webinars daily. Get up to speed in less than an hour. Please select the time zone that fits best for you when registering for one of our live training webinars.
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Audience: Intermediate Users
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Spend 45 minutes discovering the power of virtual teaching and learning in the Zoom classroom. We will show you the steps and best practices from two points of view: student (downloading the app then joining and participating in the class), and teacher (scheduling, joining, hosting, and in-meeting tools) before wrapping up with live Q&A.
Note: This training session focuses on using our Zoom Meetings platform as your classroom setting. Zoom Webinar training is also available.
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Let our Zoom training expert show you why our industry-leading hardware ecosystem can fit any conference room: big, small, or huddle. This 60-minute session includes live Q&A.
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View ArticleOverview
The alternative host option allows you to schedule meetings and designate another Licensed user on the same account to start the meeting or webinar if you are unable to. This user will receive an email notifying them that they've been added as an alternative host, with a link to start the meeting. The alternative host will need to use the link in the email or have the calendar invite sent to them by the original host and use the join link there.
You can also give another Licensed user scheduling privileges, which will make them an alternative host for all of your meetings and webinars and allow them to schedule meetings for you. If both users have a webinar license, they can also schedule webinars for you. Read more about Scheduling Privilege.
If a host is attending a meeting but needs assistance with managing the meeting, they can assign a co-host during the meeting. Learn more about co-hosts.
Prerequisites
Zoom Desktop Client for PC version4.1.8826.0925 or later; Zoom Desktop Client for Mac version4.1.8826.0925 or later
Zoom mobile app for Android version4.1.8860.0925 or later;Zoom mobile app for iOS version4.1.8855.09254.1.8855.0925 or later
Both users need licenses on the same account
For webinar, the user who schedules the meeting needs both a license and the webinar add-on; the alternative host only needs to be Licensed
Alternative hosts must be logged in to Zoom with the correct account in order to be granted the host or co-host permissions
Designating an Alternative Host
Windows | Mac
Sign in to the Zoom desktop client.
Click on theSchedule icon.
Firefox Add-on
This will open the scheduler window.
Click Advanced Options.
In the Alternative Host field, enter the alternative name to search through users. You can also enter the alternative host's email address if their name doesn't come up.
Click Scheduleto finish, and open up the calendar you have selected.
The alternative host will now receive an email letting them know that they have been added as an alternative host.
Web
Sign in to the Zoom web portal.
Click Meetings, and selectSchedule A Meeting.
Click Advanced Options.
In the Alternative Host field, enter the alternative host's email address.
ClickSaveto finish.
The alternative host will now receive an email letting them know that they have been added as an alternative host.
Android
Log in to the Zoom application.
TapSchedule.
Tap Advanced Options.
Tap Alternative Hosts.
Tap the user(s) you would like to add as alternative hosts from the list or enter their email addresses.
Tap OK.
TapScheduleto finish scheduling.
The alternative host will now receive an email letting them know that they have been added as an alternative host.
iOS
Log in to the Zoom app on your iOS device.
TapSchedule.
Tap Advanced Options.
TapAlternative Hosts.
Tap the user(s) you would like to add as alternative hosts from the list or enter their email addresses.
Tap OK.
TapDone to finish scheduling.
The alternative host will now receive an email letting them know that they have been added as an alternative host.
Outlook Plugin
Learn how to schedule using the Outlook Plugin.
Click the Schedule a Meeting button.
In the Scheduling Options, enter the alternative host's email address in the Alternative hosts field.
After selecting your other options, click Continue.
Add the meeting invitees and Save or Send your invitation.
Google Chrome Extension
Login to the Chrome Extension.
Click Schedule Meeting.
In the Scheduling Options, enter the alternative host's email address in the Alternative hosts field.
Click Continue.
After finishing the invitation, click Save.
Log in to the Firefox Add-on.
Click Schedule Meeting.
The Scheduling Options should appear.If the scheduling options don't appear automatically, click the add-on and the gear icon.
Enter the alternative host's email address in the Alternative hosts field.
Optional: Check Allow me to specify each time if you always want to be prompted to enter in Alternative Hosts.
Click Save Changes.
After finishing the invitation, click Save.
View ArticleOverview
Authentication profiles allow hosts to restrict participants who can view a recording to those who are logged into Zoom, and even restrict it to Zoom users whose email addresses use a certain domain.
If a viewer tries to watch the recording and does not meet the defined authentication criteria (i.e. not logging in with the correct email domain or not on the account), they will receive the following message: Recordings
This article goes over:
Enabling Authentication Profiles
User Level
Account Level
Group Level
Creating an Authentication Profile
Using Authentication Profiles
Prerequisites
Pro, Business, Education, or Enterprise Account
Licensed User
Cloud Recording enabled
Enabling Authentication Profiles
Enabling Authentication Profiles at the User Level
Sign into the Zoom web portal and navigate to Settings.
Click the Recordingtab.
Enable Only authenticated users can view cloud recordings.
If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
Note: If the option is grayed out, it has been locked at either the Group or Account level, and you will need to contact your Zoom administrator.
Enabling Authentication Profiles at the Account Level
Sign into the Zoom web portal.
Navigate to Account Management> Account Settings.
Click the Recording Tab.
Enable Only authenticated users can view cloud recordings.
If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
Enabling Authentication Profiles at the Group Level
Sign into the Zoom web portal.
Navigate to User Management> Group Management.
Click the desired user group, or create a new group.
Click Group Settings.
Click the Recording tab.
Enable Only authenticated users can view cloud recordings.
If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
Creating an Authentication Profile
Type the name of the Meeting Authentication Option
For Select an authentication method, choose one of the following options:
Sign in to Zoom- This option allows any users to join the meeting, as long as they are signed into their Zoom account.
Sign in to Zoom with specified domains- This option, allows you to specify the rule so that Zoom users, whose email address contains a certain domain, can access the recording. You can either add multiple domains, using a comma in between and/or use a wildcard for listing domains. You can also upload a CSV file with the domains.
Click Save.
You can add more Authentication options to choose from, by clicking Add Configuration.
Using Authentication Profiles
Sign in to the Zoom web portal.
Click
Click Share.
On the new window, underShare this recording, clickOnly authenticated users can view.
Choose your Authentication Profile, if there is more then one.
Click Save.
View ArticleOverview
System administrators can use Zoom's mobile device management (ZDM) tool to assign updates to Windows devices from the web. Admins will use an update schedule for installing patches. Once you have selected your active hours, installations will take place outside of these active hours for assigned devices. Updates and devices can also be selected so that certain updates or devices are ignored. You can also assign Once assigned and the Zoom Room is powered on, the device will automatically be logged in to the Zoom Room you've selected from Web. No need foractivation codes, sign-in email addresses, or pairing codes with ZDM.
This article covers:
How to enroll version 1703 or later Windows 10 devices
How to enroll version 1607 Windows 10 devices
How to enroll with a provisioning package
Prerequisites
Zoom Room license
Account owner, admin or Zoom Rooms role
Windows 10 Pro, Enterprise or Education edition
How to enroll version 1703 or later Windows 10 devices
Sign in to zoom.us and navigate to Device Management.
Windows ZDM Frequently Asked Questions (FAQs)
Select Windows, andopen the link listed using Edge, IE, Google Chrome, or Firefox.
Enter the access code.
Note:Access codes are dynamic. Please use the access code in your Zoom web portal.
Follow the instructions on the device to complete the enrollment process.
How to enroll version 1607 Windows 10 devices
Open the link below using the browser on the Windows device you want to enroll https://zdm.zoom.us/win?ver=1607
Enroll your device to Zoom using the Access Code provided in your Zoom web portal
Input the email address below in the popup dialog and click "Next"
Enter the ZDM Server URL below and click "Next", the device will be enrolled after a while https://zdm.zoom.us/microsoft/discovery
Your device should finish enrolling within a few minutes
Note:For Windows 10 version 1607 you will not see your enrolled device immediately in your Zoom web portal. It will be displayed after you log into a Zoom Room with the enrolled device.
How to enroll with a provisioning package
Option A: Integrate the provisioning package into the system installation image file
Download the zdm.ppkg file from Zoom.
Modify your system installation image file to include the Zoom provisioning package. Click here for instructions on how to change an image file.
Apply the modified image file to the desired devices.
Option B: Manually install the provisioning package file
Download the zdm.ppkg file from Zoom.
Double click the file to install it. Click yes when the Windows installation prompts appear.
Complete the installation for options A or B
In Windows, navigate to Settings, click Accounts, then click Access work or school.
The text "Connected to Zoom Rooms MDM" should appear on this page.
Click the Info button. Click Sync if it is necessary to manually synchronize the devices.
Sign in to a Zoom Room on the enrolled device and wait while the data synchronizes.
Your enrolled devices should now be visible on the Zoom web portal.
Related Articles
Getting Started with ZDM
How to Enable Auto Sign-in
How to Remotely Upgrade Zoom Rooms
How to Manage Windows System Updates with ZDM
View ArticleOverview
System administrators can use Zoom's mobile device management (ZDM) tool to set their iPads into Autonomous Single App Mode (ASAM). When ASAM is enabled, you will not be able to exit the Zoom Rooms App, unless you are experiencing network failure or are not signed into a room. The ASAM profile exists at the room level, so signing out of a room will allow you to exit the app. You can also upgrade the app (Zoom Rooms), the iPad's OS, rename the device, and assign it to a Zoom Room. Once assigned and the Zoom Room is powered on, the device will automatically be logged in to the Zoom Room you've selected from web. No need foractivation codes, sign-in email addresses, or pairing codes with ZDM.
This article covers:
ZDM web setup
ZDM enrollment
Prerequisites
Zoom Room license
Account owner, admin or Zoom Rooms role
iOS Zoom Room controller(s)
Apple ID
"Automatic Updates"(OFF) for: "Software Update" in iPad Settings > General
"App Updates"(OFF) for: "Automatic Downloads" in iPad Settings > iTunes & App Store
"Auto-Lock"(OFF) in iPad Settings > Display & Brightness
Instructions
ZDM Pre Enrollment
Zoom requires an Apple MDM Push certificate to manage Apple devices. To begin, you will need to download the Apple MDM certificate then upload and authenticate it to ZDM.
Sign in to zoom.us and navigate to Device Management.
How to set your iPad into "Supervised Mode"
Click Upload Certificate.
Click the Download link and save the .scsr file locally.
Sign in to Apple Push Certificates with your Apple ID.
Click Create a Certificate.
Upload the .scsr you downloaded in Step 4.
Click Download for the MDM Push Certificate from Apple.
Go back to Zoom and Upload the MDM Push Certificate you downloaded in Step 7.
ZDM Enrollment
Individual Enrollment
Select Enroll Device Individually
Set your device to supervised mode.
Scan QR Code or Enter Access Code to start enrollment process.
Follow the instructions on your iPad to complete the enrollment process.
*NOTE:iPads on iOS 12.2+ will need to have the Profile installed from the iPad by navigating to Settings, then General, then Profiles & Device Management, and then by clicking Install.
Batch Enrollment with Apple Business Manager(ABM)
Select Apple Business Manager(ABM)
Click Upload Token
Download the public key from Zoom
Sign in to Apple Business Manager with your account.
To create an MDM server, click Settings > Device Management Settings > Add MDM Server
Give your MDM server a name and upload the public key you downloaded from Zoom in step 3 and click Save
Download your MDM server token and upload to Zoom
Once the token has been uploaded, return to ABM and clickDevice Assignments
Select one of the 3 options andAssign toServer you created in Step 6
For new iPads, once they are booted for the first time, you will see a Remote Configuration screen to install the profile
For existing iPads, you will need to factory reset the device to receive the Configuration profile
To start this process on your iPad,clickSettings > General > Reset > Erase All Content and Settings
Click Next onremote configuration screen in setup assistant screensto install the configuration profile
*NOTE: After enrolling your device and completing the setup assistant screens, the Zoom Room app will be automatically installed and launched, and you are ready to utilize the new features ZDM offers:
Remotely upgrade Zoom Rooms app
Enable Autonomous Single App Mode (ASAM)
Enable Auto Sign in
How to Rename a Zoom Room with MDM
Related Articles
View ArticleOverview
The following table provides the list of features available on supported devices.
Prerequisites
Provisioned desk phone
This article covers:
In-call controls
Additional features
Administration
Comparison
Click the embedded links to learn more about each feature.
Feature
Polycom
Yealink
Cisco
AudioCodes
In-call controls
Hold / resume calls
Transfer calls
View and manage voicemail
Set up call forwarding (see note A )
Partial
Partial
Elevate to Zoom meeting
Call flip (see note C )
Partial
Partial
Sync in-call status with Zoom Desktop Client and Mobile App
Additional features
Set status to Do Not Disturb
(see note B )
Partial
Partial
Partial
Multiple line keys assigned to direct phone numbers
Call delegation and shared lines
(see note E )
Partial
Partial
Contacts directory sync
Administration
Sync time with NTP server
Set custom admin password and language
Set custom time format and zone
TLS and SRTP
Assisted provisioning
Zero touch provisioning
Only VVX series phones
Custom firmware required
Auto firmware upgrade
Provision templates (see note E )
Partial
Partial
Partial
Note (A): Call forwarding from desk phones only works if the forward-to number is an external PSTN number or a Zoom Phone user/extension that is in the same SIP zone.
Note (B): Setting your status to Do Not Disturb on a desk phone will block incoming call notifications. The Do Not Disturb status does not sync with the Zoom Desktop Client or Mobile App.
Note (C): Call flip is not supported on these models.
Polycom: OBi302, OBi508, SoundPoint 335, SoundPoint 550, SoundPoint 650, SoundStation 5000, SoundStation 6000, Trio 8500, Trio 8800
Yealink: CP920, CP960, W56P, W60P
Note (D): The following phone models support shared line appearance. Models not on this list might support some call delegation features like making and receiving calls, but won’t show the status of shared lines.
Polycom: VVX150, VVX250, VVX350, VVX450
Yealink: T42S, T46S, T48S, T54, T56, T58, VP59
Note (E): Provision templates are supported on these models.
AudioCodes: 420HD, 440HD, 445HD
Polycom: All supported VVX and trio series phones.
Yealink: T42S, T46S, T48S, T53, T53W, T54W, T56A, T57W, T58A, VP59
View ArticleOverview
Separate accounts with a specific email domain (such as @mycompany.com) are consolidated into one account when a managed domain is activated. These separate accounts have the option to change their email addresses to avoid being consolidated. Any licenses or add-ons purchased by separate accounts can be refunded during the consolidation process. Once the accounts are consolidated, the master account with the managed domain will determine which licenses and add-ons are assigned to the added users.
This article covers:
Consolidating Accounts
Changing the Account Email
Prerequisites
Request to consolidate from an account with a managed domain
Alternative email address (to avoid consolidation)
Instructions
Consolidating Accounts
When a managed domain is activated, you will be prompted to join the master account or change your email address. The prompt will appear when you sign in to an existing account or sign up for a new one.
Note: Signing in to the Zoom web portal or the client will trigger the prompt.
managed domain
Click Join the Account then click Continue.
Users with paid accounts will be prompted to refund their outstanding balance before consolidating.
Once the refund request has been submitted, a confirmation page appears. An email will be sent when the refund process is complete.
Users without paid accounts will simply receive confirmation that they have joined the master account.
Changing the Account Email
When a is activated, you will be prompted to join the master account or change your email address. The prompt will appear when you sign in to an existing account or sign up for a new one.
Note: Signing in to the Zoom web portal or the client will trigger the prompt.
Click Change Email Address then click Continue.
Complete the required fields, then click Save.
A confirmation email will be sent to your new email address. Open the email and click Confirm Change.
Enter a new password and click Submit.
Click Sign in Now to access your account.
View ArticleVideo
Overview
The virtual background feature allows you to display an image or video as your background during a Zoom Meeting. This feature works best with a green screen and uniform lighting, to allow Zoom to detect the difference between you and your background. Watch a video about this feature.
You can also upload your own images or videos as a virtual background. There are no size restrictions when adding your own virtual backgrounds, but we recommend cropping the image to match the aspect ratio of your camera before uploading it.
Example: If your camera is set to 16:9, an image of 1280 pixels by 720 px or 1920 pixels by 1080 pixels would work well.
This article covers:
Enabling Virtual Background
For your account
For a group
For your own meetings
For Zoom Rooms
Using Virtual Background
Enabling Virtual Background during a Meeting
Troubleshooting
Prerequisites
PC Requirements
Image only without a physical green screen
Option 1
Zoom Desktop Client for PC, version4.4.53582.0519 or higher
Windows 7, 8, or 10 64-bit
4th generation i7 quad-core or higher processor
Option 2
Zoom Desktop Client for PC, version4.5.4 (5422.0930) or higher
Windows 10 64-bit
6th generation Intel i5 Dual core or higher processor
If CPU is not i7 quadcore or higher, integrated GPU enabled and integrated GPU's graphics driver version 23.20.xx.xxxx or higher
Note: Due to issues with compatibility with Intel CPUs using the HD 620 graphics processor, devices using those processors, must use a physical green screen.
Image only with a physical green screen
Zoom Desktop Client for PC, version 3.5.53922.0613or higher
Dual Core 2Ghz or Higher (i5/i7 or AMD equivalent) processor
Video or image without a physical green screen
Zoom Desktop Client for PC, version4.6.4 (17383.0119)or higher
Windows 7, 8, or 10 64-bit
Supported processor
6th generation i5 quad-core or higher, except u-series
4th generation i7 quad-core or higher
Any processor with a logical core of 8 or higher and frequency of 3.0GHz or higher
Video or image with a physical green screen
Zoom Desktop Client for PC, version4.6.4 (17383.0119)or higher
Windows 7, 8, or 10 64-bit
Supported processor
6th generation i5 dual-core or higher processor, except atom and y-series
i5 quad-core or higher processor
Any processor with a logical core of 6 or higher and a frequency of 3.0GHz or higher
Mac Requirements
Image only without a physical green screen
Zoom Desktop Client for Mac, 4.6.0 (13614.1202)or higher
4th generation i7 quad-core or higher processor
6th generation i5 dual-core or higher processor
Note: 6th generation i5 dual-core processor, requires MacOS 10.14 or higher
Image only with a physical green screen
Zoom Desktop Client for Mac, version3.5.53922.0613or higher
Dual Core 2Ghz or Higher (i5/i7 or AMD equivalent) processor
Image or video without a physical green screen
Zoom Desktop Client for Mac, version4.6.4 (17383.0119)or higher
macOS 10.9 or later
Supported processor
i5 quad-core or higher
6th generation i7 dual-core or higher, with macOS 10.14 or later
Any processor with a physical core of 8 or higher
Image or video with a physical green screen
Zoom Desktop Client for Mac, version4.6.4 (17383.0119)or higher
macOS 10.9 or later
Supported processor
6th generation i5 dual-core or higher processor, except atom and y-series
i5 quad-core or higher processor
Any processor with a physical core of 8 or higher
Linux Requirements
Zoom Desktop Client for Linux, version2.0.91373.0502 or higher
Dual Core 2Ghz or Higher (i5/i7 or AMD equivalent) processor
A physical green screen
iOS requirements
Zoom Mobile App for iOS, version4.1.27541.0627 or higher
iPhone 8, 8+, or X
iPad Pro and the 5th and 6th generation iPad 9.7
Zoom Room requirements
PC: 4.6.0 (1193.1215) or higher
MacOS: 4.6.0 (1696.1216) or higher
A physical green screen
Recommended
To achieve the best virtual background effect, Zoom recommends using a solid color background, preferably green. Recommended green screens from Webaround or Amazon.
Higher quality cameras result in a better virtual background. See camera recommendations for details.
Use uniform lighting and color.
Do not wear clothing that is the same color as the virtual background.
A background image with an aspect ratio of 16:9 and minimum resolution of 1280 by 720 pixels. Sources for royalty-free images: Pexels, Unsplash, Pixabay.
A video with a minimum resolution of 480 pixels by 360 pixels and a maximum resolution of1920 pixels by 1080 pixels
Enabling Virtual Background
Enable Virtual Background in Account Settings
To enable the Virtual Background feature for all members of your organization:
Sign into the Zoom web portal as an administrator with permission to edit Account settings, and click Account Settings.
Navigate to theVirtual Backgroundoption on the Meetingtab and verify that the setting is enabled.
Note: If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
contact Zoom Technical Support
(Optional) If you want to make this setting mandatory for all users in your account, click the lock icon, and then click Lock to confirm the setting.
Note: Users must logout of the Zoom Desktop Client and login to it again for this setting to take affect.
Enable Virtual Background in Group Settings
To enable the Virtual Backgroundfeature for all members of a specific group:
Sign in to the Zoom web portal as an administrator with permission to edit user groups.
Click Group Management.
Click the name of the group, then click the Settings tab.
Navigate to the Virtual Backgroundoption on the Meetingtab and verify that the setting is enabled.
Notes:
If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
If the setting is grayed out, it has been locked at the Account level, and needs to be changed at that level.
(Optional) If you want to make this setting mandatory for all users in this group, click the lock icon, and then click Lockto confirm the setting.
Note:Users must logout of the Zoom Desktop Client and login to it again for this setting to take affect.
Enable Virtual Background in Meeting Settings
To enable the Virtual Backgroundfeature for your own use:
Sign in to the Zoom web portal.
Click My Meeting Settings,if you are an account administratoror Meeting Settings,if you are an account member.
Navigate to theVirtual Backgroundoption on the Meetingtab and verify that the setting is enabled.
Notes:
If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
If the option is grayed out, it has been locked at either the Group or Account level, and you will need to contact your Zoom administrator.
Note:You must logout of the Zoom Desktop Client and login to it again for this setting to take affect.
Enable Virtual Background for Zoom Rooms
To enable virtual backgrounds for your Zoom Rooms:
Sign in to the Zoom web portal as an admin.
Navigate to the Zoom Rooms page and click Account Settings.
Toggle the Virtual Background with Greenscreen option.
Click Upload Image to add more background choices to the default library.
Note: You can use location hierarchy if you only want to enable this feature for specific Zoom Rooms.
Windows | Mac
Sign in to the Zoom desktop client.
Click your profile picture then clickSettings.
Select Virtual Background.
Note: If you do not have the Virtual Background tab and you have enabled it on the web portal, sign out of the Zoom Desktop Client and sign in again.
Check I have a green screen if you have a physical green screen set up. You can then click on your video to select the correct color for the green screen.
Click on an image to select the desired virtual background or add your own image by clicking+and choosing if you want to upload an image or a video.
If prompted, click Download to download the package for virtual background without a green screen.
Notes:
Ensure that you are using asolid background color.
After you select an option, that virtual background will display during your meetings.
To disable Virtual Background, choose the optionNone.
Linux
Sign in to Zoom desktop client.
ClickSettings.
Click Virtual Background.
Note: If you do not have the Virtual Background tab and you have enabled it on the web portal, sign out of the Zoom Desktop Client and sign in again.
Click on an image to select the desired virtual background or add your own image by clicking+Add Image.
Notes:
Ensure that you are using asolid background color.
After you select an option, that virtual background will display during your meetings.
To disable Virtual Background, choose the optionNone.
iOS
Sign in to the Zoom mobile app.
While in a Zoom meeting, tap More in the controls.
Tap Virtual Background.
Tap the background you would like to apply or tap + to upload a new image. The background will be automatically applied.
Tap Close after selecting the background to return to the meeting.
To disable Virtual Background, open the virtual background options again and choose the optionNone.
Enabling Virtual Background During a Meeting
If you have already enabled virtual background, you can turn it on during a meeting.
Zoom Desktop Client
In a Zoom meeting click the ^ arrow next toStart/Stop Video.
ClickChoose a virtual background...
If prompted, click Download to download the package for virtual background without a green screen.
Zoom Room
Tap the settings gear icon on your Zoom Room controller.
Tap Virtual Background, then tap the background you would like, then tap Done.
Troubleshooting
If you are experiencing issues with Virtual Background, try the following troubleshooting tips:
If you do not have the Virtual Background tab in your Desktop Client settings after enabling it, sign out of the client and sign in again.
Manually pick the background color to ensure the correct color is selected. This option is only available after you click an image.
Ensure that the background is a solid color with minimal shadows. Also ensure the background is uniform in lighting. A 3 point lighting setup is ideal.
Ensure that your green screen color does not match your shirt or eye color.
If you continue to experience issues, .
View ArticleOverview
You can test your video camera with Zoom before joining the meeting to ensure that the camera is working correctly.
The steps below will walk you through testing your video manually. You can also start a test Zoom meeting.
Prerequisites
Zoom desktop client
Zoom mobile app
Windows | Mac
Testing your video before a meeting
Log in to the Zoom client.
Click your profile picture then clickSettings.
iOS
Click theVideo tab.
You will see a preview of your camera and can choose a different camera if needed.
Testing your video while in a meeting
Click the arrow next to Start Video/Stop Video.
SelectVideo Settings.
Zoom will display your camera's video and settings.
If you don't see your camera's video, click the drop-down menu and select another camera.
You can also rotate your camera if needed. Read more about rotating your camera.
Linux
Testing your video before a meeting
Sign in to the Zoom client.
Click your profile picture then click Settings.
Click on the Video tab.
You will see a preview of your camera and can choose a different camera if needed.
Testing your video while in a meeting
Click the arrow next to Start/Stop Video.
SelectVideo Settings.
This will open up your video settings and you can change your camera.
Android
With the Zoom mobile app, you can start an instant meeting to test your video.
Log in to the Zoom app.
Tap Start Meeting.
Toggle Video On.
Tap Start a Meeting.
If this is your first time joining a Zoom meeting from this device, you will be asked to allow Zoom permission to access the camera and microphone.
With the Zoom mobile app, you can start an instant meeting to test your video.
Log in to the Zoom app.
Tap Start Meeting.
Toggle Video On.
Tap Start a Meeting.
If this is your first time joining a Zoom meeting from this device, you will be asked to allow Zoom permission to access the camera and microphone.
View ArticleOverview
If you are running Mac OS 10.7 and your camera is not working, please try the following steps to resolve the issue.
Instructions
In Finder, click the Go menu.
Select Go to Folder...
In the window that appears, type /Library/QuickTime/
Click Go.
Delete any of the following files:
Sonix SN9C201 WebCam.component
Sonix SN9C102p WebCam.component
DesktopVideoOut.component
VideoGlide.component
3ivxVideoCodec.component
View ArticleOverview
Local recording is available to free and paid subscribers. Localrecording allows users to record meeting video and audio locally to a computer. The recorded files can be uploaded to a file storage service like Dropbox, Google Drive, or a streaming service like YouTube or Vimeo.
Note: Local recording is not supported on iOS and Android. See cloud recording for paid accounts if you are using a mobile device.
This article covers:
Enabling Local Recording
For all members of your organization
For a group
For your own use
Starting a Local Recording
Stopping or Pausing a Local Recording
Assigning Recording Privileges to a Participant
Accessing Local Recording files
Recording File Formats
Changing Local Recording Settings
Prerequisites
Zoom Basic (Free) account or above
Zoom Desktop Client for PC version 2.0or higher
Zoom Desktop Client for Mac version 2.0or higher
Zoom Desktop Client for Linux version 2.0or higher
Enabling Local Recording
For all members of your organization
Sign in to the Zoom web portal as an administrator with the privilege to edit account settings.
Click Account Settings.
In the Recording tab, navigate to the Local Recordingoptionand verify that the setting is enabled.
If the setting is disabled, click the toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
(Optional) If you want to make this setting mandatory for all users in your account, click the lock icon, and then click Lock to confirm the setting.
For a group
Sign in to the Zoom web portal as an administrator with the privilege to edit user groups.
Click Group Management.
Click the name of the group, then click the Settings tab.
In the Recording tab, navigate to the Local Recording option on the Recordingtab and verify that the setting is enabled.
If the setting is disabled, click the toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
recording options
Note: If the option is grayed out, it has been locked at the account level, and needs to be changed at that level.
(Optional) If you want to make this setting mandatory for all users in this group, click the lock icon, and then click Lock to confirm the setting.
For your own use
Sign in to the Zoom web portal and click My Meeting Settings (if you are an account administrator) or Meeting Settings (if you are an account member).
In the Recording tab, navigate to the Local Recording option and verify that the setting is enabled.
If the setting is disabled, click the toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
Note: If the option is grayed out, it has been locked at either the group or account level, and you will need to contact your Zoom administrator.
Starting a Local Recording
The host must record the meeting or grant the ability to record to a participant.
Start a Zoom meeting as the host.
Click the option toRecord.
If there is a menu, selectRecord on this Computer.
Hosts will see the following recording indicator in the top-left cornerwhile recording is active.
Participants will see the following indicator in thetop-left cornerwhile the recording is active.
ClickParticipantsto see which users are currently recording.
Note: Dial-in participants will hear a message informing them that the meeting is now being recorded unless disabled by the host.
After the meeting has ended, Zoom will convert the recording so you can access the files.
Once the conversion process is complete, the folder containing the recording files will open.
Note: By default, the audio/video file (MP4) will be named Zoom_0.mp4. The audio only file (M4A) is named audio_only.m4a.
Note:
If the meeting unexpectedly shuts down or if the conversion process is interrupted, the recording files could become corrupted and non-recoverable. Restarting or shutting down your computer, putting the hard disk to sleep, or closing your laptop will interrupt the conversion process.
If the conversion process is not successful after the meeting has ended, you can try to convert the files again by navigating to the recording location and double clicking the recording files.
You can record the meeting in different layouts including active speaker, gallery view, and shared screen. Learn more about recording layouts.
Stopping or Pausing a Local Recording
During a Zoom recording, a user canStop orPause the recording. If a user stops the recording and starts it again, anew video file will be created for the next recording segment. If a user pauses the recording and starts it again, Zoom will record to the same video file for the recording segment.
After a recording has been started, click Pause or Stop Recording at the bottom.
The recording can also be stopped or paused by clicking the indicator in the top left corner.
When a recording is paused, the following indicator will be displayed in the meeting.
To resume the recording, clickResume Recordingat the bottom
The recording can also be resumed by clicking the indicator in the top left corner.
Assigning Recording Privileges to a Participant
In a Zoom Meeting click onManage Participants.
In the Participants menu navigate to the user who will be granted recording privileges.
ClickMore next to their name.
Select the option toAllow Record.
The participant will receive the following notification:
When a participant is recording, the participant menu will display a recording icon next to the user's name.
To disable the participant's ability to record, click More next to the name, then clickForbid Record.
The participant will receive the following notification:
Accessing Local Recording Files
By default, all recordings will be placed in a Zoom folder found in the following file path on these devices:
PC: C:\Users\User Name\Documents\Zoom
Mac:/Users/User Name/Documents/Zoom
To access recording files:
Open the Zoom desktop client and clickMeetings.
Click theRecordedtab and select the meeting with a local recording.
Note:
If you have a local recording that hasn't been converted to a video file yet, click Convert to convert the recording to a video file and display the options below.
If you only see theOpen option, it means the recording is a cloud recording.
You can access these options to manage your local recordings:
Open: Open the folder that contains the recording files.
Play Video: Play the recorded meeting using your computer's default media player.
Play Audio: Play the recorded meeting audio with your computer's default media player.
Delete: Remove the meeting from the recording list on the Zoom client. This does not delete it from the computer.
Refresh icon: Refresh the recording list if you don't see your recording.
(Optional) Follow the steps to share a local recording if you want others to see your recording.
Note: If there are issues opening or playing the file, check the default recording location and ensure the files are in the correct place.
Recording File Formats
Zoom recordings use the following file formats:
MP4: Audio/Video file that is named zoom_0.mp4 by default. Each subsequent recording is in sequential order: zoom_0, zoom_1, zoom_2, etc.
M4A:Audio-only file that is named audio_only.m4a by default.Each subsequent recording is in sequential order: audio_only_0,audio_only_1, etc.
M3U: Playlist file to play all individual MP4 files (Windows only). Namedplayback.m3u by default.
TXT:Text file that is named chat.txt by default. This file contains the in-meeting chat messages.
Note: Screen sharing recording uses about20MB of storage per hour while video recording uses about 200MB of storage an hour. This is an approximation, since the resolution and types of video or screen sharing content could change the amount of storage used.
Changing Local Recording Settings
To change local recording settings in the Zoom client:
Open the Zoom client and clickSettings.
Click theRecording tab.
This will open your that you can change using the client.
Note: Setting the default location to a cloud syncing folder (such as Dropbox, Google Drive, or One Drive), an external drive, or network storage devicemay cause issues with saving and converting the local recording.Zoom strongly recommends keeping the default location on alocal drivefor recordings.
View ArticleOverview
Follow this article for an introduction to Polycom phone features supported by Zoom Phone. For more information on these features, search for your phone model on the Polycom support site.
Note:
Desk phones don't support all Zoom Phone features.
If you're part of a call delegation setup, see our call delegation guide for desk phones.
This article covers:
Making a call
Receiving a call
Placing a call on hold
Transferring a call
Starting a three-way call
Viewing call history
Checking voicemail
Setting status to do not disturb
Using line keys
Making a call
Note:
Zoom Phone does not sync the phone's contacts directory with your contacts in the Zoom Desktop Client and Mobile App.
If you dial a number without the area code, Zoom Phone will use the default area code set in your Zoom Phone settings.
While in a call. your in-call status will be synced with the Zoom Desktop Client and Mobile App. Your Zoom contacts will be able to see that you're in a call.
If calling an international number, make sure that Zoom Phone supports outbound dialing to that number.
To make your desk phone automatically call a number after dialing, your Zoom Phone admin needs to set up a digitmap using a provision template.
To make an outbound call using the handset:
Pick up the phone's headset.
Dial a number using the phone's physical or on-screen dial pad.
Place the call:
VVX series with physical line keys: Press Send.
VVX series with a touch screen: Tap the phone icon call delegation guide for desk phones on the touch screen.
To make a call using the speakerphone:
Press the speakerphone button(usually located to the right of the physical dial pad).
Dial a number using the physical or on-screen dial pad.
Place the call:
VVX series with physical line keys: Press Send.
VVX series with a touch screen: Tap the phone iconon the touch screen.
Receiving a call
During an incoming call, you will see a call notification with the caller ID name and number. The call notification on Polycom phones appear the same regardless of whether the call was routed through your direct phone number, main company number, or a call queue you're a member of.
Note:
The Zoom Desktop Client and Mobile App display more detailed incoming call notifications so you can identify calls to a direct number, company number, or call queue.
While in a call. your in-call status will be synced with the Zoom Desktop Client and Mobile App. Your Zoom contacts will be able to see that you're in a call.
Placing a call on hold
VVX series with physical line keys
While in a call, pressHoldor press the hold button .
PressResumeor the hold buttonto resume the call.
VVX series with a touch screen
While in a call, tap Hold.
Tap Resumeto resume the call.
Transferring a call
VVX series with physical line keys
While in a call, press Transfer or the transfer button.
Choose a transfer method:
Note: Consultative (warm) transfer is selected by default. Don't press the button if you want to perform a consultative (warm) transfer. Press Blind if you want perform a blind transfer.
Consultative transfer (also known as warm transfer): Place the call on hold while you complete the transfer. This option is useful if you need to navigate an automated answering machine for the caller or if you want to speak to the receiving party before your call is transferred.
Blind transfer (default): Immediately transfer the call and hang up.
Dial or select the number you want to transfer to.To transfer to an internal Zoom Phone user, dial their extension number.
Complete the transfer:
Blind transfer: Tap the phone icon.
Consultative transfer: PressTransfer.
VVX series with a touch screen
While in a call, tapTransfer.
Tap the button in the top-right corner to choose a transfer method:
Note: Blind transfer is selected by default. Don't tap the button if you want to blind transfer.Press Consultativeif you want perform a consultative (warm) transfer.
Blind transfer (default): Immediately transfer the call and hang up.
Consultative transfer (also known as warm transfer): Place the call on hold while you complete the transfer. This option is useful if you need to navigate an automated answering machine for the caller or if you want to speak to the receiving party before your call is transferred.
Dial or select the number you want to transfer to. To transfer to an internal Zoom Phone user, dial their extension number.
Complete the transfer:
Blind transfer: Tap the phone icon.
Consultative transfer: Tap Transfer.
Starting a three-way call
VVX series with physical line keys
Make a call.
Tap Conference on the call screen.
The current call will be placed on hold.
Enter or select number that you want to add to the call, then press Send.
A new call will start.
Tap Conference to merge the two calls in to a three-way call.
VVX series with a touch screen
Make a call.
Tap Confrnc on the call screen.
The current call will be placed on hold.
Enter or select number that you want to add to the call, then tap the phone icon .
A new call will start.
Tap Confrnc to merge the two calls in to a three-way call.
Viewing call history
VVX series with physical line keys
On the home screen, press Directories then Recent Calls.
Use the directional pad to navigate call history.
Press Type to sort entries by call type (missed, received, or placed).
Press Callto call back.
VVX series with a touch screen
Tap the clock icon on the home screen.
Use the touch screen to navigate call history.
Tap the filter icon to filter calls by line (if you have multiple lines) or call type (missed, received, or placed).
Tap the caller ID name or number to call back.
Checking voicemail
Note: If you have access to a shared voicemail inbox, you can play them using your desk phone, but you cannot identify if the message is from a shared inbox. Use the Zoom Desktop Client, Mobile App, or web portal to identify these messages.
Access the voicemail message center:
VVX series with physical line keys: Press Messageson the home screen or the voicemail button.
VVX series with a touch screen: Tap the mail iconon the home screen.
Alternatively, you can dial and call*86to access voicemails.
Use the navigation pad or touch screen to navigate toMessage Center.
Press or tap Connect.
When prompted, dial your voicemail PIN followed by#.
Press one of these keys:
Key
Description
1
Play all voicemail messages starting with your new (unplayed) messages.
2
Record a voicemail greeting. The greeting will be added to your Zoom Phone audio library.
Note: You can also record a voicemail greeting in the Zoom web portal.
Follow the audio prompts to manage your voicemails.
Setting status to do not disturb
You can set your phone's status to "do not disturb" if you want to block incoming call notifications to your desk phone.
Note:
The "do not disturb" status only applies to the phone you set it on. This status does not sync on other desk phones assigned to you or the Zoom desktop client or mobile app.
Setting the "do not disturb" status will mute the call notification sound but will still display a call notification on the phone's display.
Press or tapDNDon the home screen.
You will see this icon at the top of the screen: .
Press the same button to reset your status.
Using line keys
You will see multiple lines on your phone in these scenarios:
You have more than one direct phone number.
You set up call delegation (you are the delegator).
You are assigned to make and receive calls on behalf of another user (you are the delegate).
Note: You can customize your line keys to change their labels and order. Line keys are labelled differently depending on the number of direct numbers or shared lines:
If you only have one direct number or don't have a direct number, the line key label will display your name.
If you have more than one direct number, the line keys will display the number.
If you have call delegation, see our to learn more.
To select a line before making a call:
Pick up the phone's headset, or press the speakerphone button(usually located to the right of the physical dial pad).
Select a line:
VVX series with physical line keys: Tap the line key on the phone's home screen.
VVX series with a touch screen: Press the physical line key on the phone.
Dial a number using the physical or on-screen dial pad.
Place the call:
VVX series with physical line keys: Press Send.
VVX series with a touch screen: Tap the phone iconon the touch screen.
View ArticleOverview
Follow this article for an introduction to Yealink phone features supported by Zoom Phone. For more information on these features, search for your phone model on the Yealink support site.
Note:
Desk phones don't support all Zoom Phone features.
If you're part of a call delegation setup, see our call delegation guide for desk phones.
This article covers:
Making a call
Receiving a call
Placing a call on hold
Transferring a call
Starting a three-way call
Viewing call history
Checking voicemail
Setting status to do not disturb
Using line keys
Making a call
Note:
Zoom Phone does not sync the phone's contacts directory with your contacts in the Zoom Desktop Client and Mobile App.
If you dial a number without the area code, Zoom Phone will use the default area code set in your Zoom Phone settings.
While in a call. your in-call status will be synced with the Zoom Desktop Client and Mobile App. Your Zoom contacts will be able to see that you're in a call.
If calling an international number, make sure that Zoom Phone supports outbound dialing to that number.
To make your desk phone automatically call a number after dialing, your Zoom Phone admin needs to set up a dial plan using a provision template.
To make an outbound call using the handset:
Pick up the phone's headset.
Dial a number using the phone's physical or on-screen dial pad.
Press Send.
To make a call using the speakerphone:
Press the speakerphone button (usually located in the bottom-right corner of the phone).
call delegation guide for desk phones
Dial a number using the physical or on-screen dial pad.
Press Send.
Receiving a call
During an incoming call, you will see a call notification with the caller ID name and number. The call notification on Yealink phones appear the same regardless of whether the call was routed through your direct phone number, main company number, or a call queue you're a member of.
Note:
The Zoom Desktop Client and Mobile App display more detailed incoming call notifications so you can identify calls to a direct number, company number, or call queue.
While in a call. your in-call status will be synced with the Zoom Desktop Client and Mobile App. Your Zoom contacts will be able to see that you're in a call.
T4 series without touchscreen
T4 series with a touchscreen
T5 series with a touchscreen
Placing a call on hold
T4 series without touchscreen
While in a call, pressHoldor press the hold button .
PressResumeor press the hold button to resume the call.
T4 series with a touchscreen
While in a call, tap Hold on the touchscreen or press the hold button.
Tap Resume on the touchscreen or press the hold button to resume the call.
T5 series with a touchscreen
While in a call, tap Hold on the touchscreen or press the Hold button.
Tap Resume on the touchscreen or press the hold button to resume the call.
Transferring a call
T4 series without touchscreen
While in a call, press Transfer or press the transfer button.
Dial the number you want to transfer to.
Choose a transfer method:
Blind transfer: Press B Transfer to immediately transfer the call and hang up.
Warm transfer: Press Sendto place the call on hold while you complete the transfer. This option is useful if you need to navigate an automated answering machine for the caller or if you want to speak to the receiving party before your call is transferred. Tap Transfer to complete the transfer.
T4 series with a touchscreen
While in a call, tapTransfer or press the transfer button .
Dial the number you want to transfer to.
Choose a transfer method:
Warm transfer: Tap Send to place the call on hold while you complete the transfer. This option is useful if you need to navigate an automated answering machine for the caller or if you want to speak to the receiving party before your call is transferred. Tap Transfer to complete the transfer.
Blind transfer: Tap B Transfer to immediately transfer the call and hang up.
T5 series with a touchscreen
While in a call, tap Transfer or press the transfer button .
Dial the number you want to transfer to.
Tap Transfer and choose a transfer method:
Warm transfer: Tap Sendto place the call on hold while you complete the transfer. This option is useful if you need to navigate an automated answering machine for the caller or if you want to speak to the receiving party before your call is transferred. Tap Transfer to complete the transfer.
Blind transfer: Tap Transfer to immediately transfer the call and hang up.
Starting a three-way call
Make a call.
Tap or pressConference.
The current call will be placed on hold.
Enter or select number that you want to add to the call, then tap or pressConference.
A new call will start.
Tap or pressConferenceto merge the two calls in to a three-way call.
Viewing call history
T4 series without touchscreen
Press the History button.
Use the directional pad to navigate call history.
Press Send to call back.
T4 series with a touchscreen
Tap History on the home screen.
Use the directional pad or touchscreen to navigate call history.
Tap the caller ID name or number to call back.
T5 series with a touchscreen
Tap the call history iconon the home screen.
Use the touchscreen to navigate call history.
Tap the caller ID name or number to call back.
Checking voicemail
Note: If you have access to a shared voicemail inbox, you can play them using your desk phone, but you cannot identify if the message is from a shared inbox. Use the Zoom Desktop Client, Mobile App, or web portal so to identify these messages.
Access the voicemail message center:
Press theMessage buttonon the device.
Alternatively, you can dial and call*86 on your desk phone access the voicemail center.
When prompted, dial your voicemail PIN followed by #.
Press one of these keys:
Key
Description
1
Play all voicemail messages starting with your new (unplayed) messages.
2
Record a voicemail greeting. The greeting will be added to your Zoom Phone audio library.
Note: You can also record a voicemail greeting in the Zoom web portal.
Follow the audio prompts to manage your voicemails.
Setting status to do not disturb
You can set your phone's status to "do not disturb" if you want to block all incoming call notifications to your desk phone.
Note: The "do not disturb" status only applies to the phone you set it on. This status does not sync on other desk phones assigned to you or the Zoom desktop client or mobile app.
T4 series without touchscreen
Press the DND button on the home screen.
You will see this icon at the top of the screen: .
Press the same button to reset your status.
T4 series with a touchscreen
Tap the DND button on the home screen.
You will see this icon at the top of the screen: .
Tap the same button to reset your status.
T5 series with a touchscreen
Swipe down from the top of the screen and tap DND.
You will see this icon at the top of the screen:.
Repeat the previous steps to remove the status.
Using line keys
You will see multiple lines on your phone in these scenarios:
You have more than one direct phone number.
You set up call delegation (you are the delegator).
You are assigned to make and receive calls on behalf of another user (you are the delegate).
Note: You can customize your line keys to change their labels and order. Line keys are labelled differently depending on the number of direct numbers or shared lines:
If you only have one direct number or don't have a direct number, the line key label will display your name.
If you have more than one direct number, the line keys will display the number.
If you have call delegation, see our to learn more.
To select a line before making a call:
Pick up the phone's headset, or press the speakerphone button (usually located in the bottom-right corner of the phone).
Select a line:
T5 and T4 series with a touchscreen: Tap the line key on the phone's home screen.
T4 series without a touchscreen: Press the physical line key on the phone.
Dial a number using the physical or on-screen dial pad.
Press or tap Send.
View ArticleOverview
Attendees can be prompted to provide their consent to be recorded in a meeting or a webinar. If this setting is enabled attendees will receive a notification when a recording starts or if they join a session that is already being recorded. The attendee can either consent to stay in the session or leave.
After the session a report listing the attendees who provided consent can be generated.
This article covers:
How to enable this setting
Providing consent as an attendee
Reporting on attendee consent
Prerequisites
Participants must be using one of the following client versions:
Windows Desktop Client Version 4.4.52570.0415 or higher
Mac Desktop Client Version 4.4.52551.0414or higher
Linux Desktop Client Version2.8.182678.0412or higher
iOS Mobile app version4.4.52481.0411 or higher
Android Mobile app version4.4.52504.0411or higher
How to enable this setting
Login to your account on Zoom.us.
Click Meeting Settings and go to the Recording tab.
Toggle the Recording reminder option to on (blue). Zoom.us
You can also enable or disable this feature for other users on your account via Account Settings or Group Management.
Note:Enabling this option applies to both local and cloud recordings
Providing consent as an attendee
Windows | Mac | Linux | Web
The following message will appear when joining a session that is being recorded or if a recording is started during a session.
Click Continue to consent to be recorded. Click Leave Meeting to opt out and exit the session.
Mobile
The following message will appear when joining a session that is being recorded or if a recording is started during a session.
TapContinue to consent to be recorded. TapLeave Meeting to opt out and exit the session.
Zoom Rooms
The following message will appear on your controller when joining a session that is being recorded or if a recording is started during a session.
TapContinue to consent to be recorded. TapLeave Meeting to opt out and exit the session.
Zoom Rooms for Touch
The following message will appear when joining a session that is being recorded.
If a recording is started during a session, this message will appear instead.
In either scenario, tapContinue to consent to be recorded. Tap No,Leave Meeting to opt out and exit the session.
H.323 and SIP
The following message will appear when joining a session that is being recorded (whether the recording has been started after or before joining).
In either scenario, tap#to consent to be recorded. Tap * to opt out and exit the session.
Reporting on attendee consent
Log in to your account on .
Click Reports.
Click the Usage or Active Host report. This will vary based on your account access.
Once you input criteria to generate a meeting list, click the number in the participants column to generate a detailed report.You will see a section for recording consent in the window that is displayed.
View ArticleOverview
You can start or join a meeting from any international location using:
PC, Mac, & Linux
Android & iOS
H.323/SIP devices
telephone dial-in
If you are on a corporate network, see security settings for firewall or proxy servers.
Restricted countries or regions
Users in the following countries or regions are usable to access Zoom series for regulatory reasons. For more information, refer to the US government's list of sanctioned countries.
Belarus
Burundi
Central African Republic
Cuba
Democratic Republic of the Congo
Iran
Iraq
Lebanon
Libya
Mali
Oman
Nicaragua
North Korea
Somalia
Sudan and Darfur
South Sudan
Syria Sanctions
Ukraine (Crimea Region)
United Arab Emirates (UAE) - see note
Venezuela
Yemen
Zimbabwe
Note:
Numerous VoIP-based (Voice over IP) communications services have experienced service disruptions in the United Arab Emirates (UAE) due to blocks by UAE ISPs (internet service providers) du and Etisalat. These ISPs seem to have banned all services that they do not sell themselves.
Zoom is exploring all options to restore full VoIP service to this region. In the meantime, if you are experiencing Zoom VoIP disruptions while in the UAE or while attempting to meet with someone in the UAE, we recommend the following fixes:
For now, if the meeting host subscribes to Zoom Premium Audio, you may use our UAE PSTN (telephone audio) dial-in numbers, which you can find in the meeting invitation. Or, you can dial into another international number we support, although you may incur long-distance charges based on your plan and telephone service provider.
Customers in the UAE should contact their ISP to receive additional information. Thank you for your patience while we work to fully restore VoIP service in the UAE.
View ArticleOverview
Zoom does not allow a user to host multiple meetings at the same time. If the host attempts to have concurrent meetings by scheduling two different meetings at the same time and enables join before host for both meetings (or has an alternative host start one of the meetings), the following issues can occur:
Common Issues
If participants attempt to join a meeting that the host hasn't started yet, they will receive the message:
If the host (or alternative host) tries to start a different meeting at the same time, they will be prompted to end the first meeting:
If the host chooses to end the meeting, the participants will receive the following message:
H.323/SIP Devices that join a meeting with join before host enabled, and the host is already hosting another meeting. When the device joins, itwill be prompted for a host key for the meeting:
If a Zoom Room attempts to start a second meeting with join before host enabled, it will end the first meeting without warning.
View ArticleOverview
Closed captioning allows you or another meeting attendee, assigned by the host, to add closed captioning in a meeting. In a webinar, closed captioning can be typed by the host, co-host, or a panelist assigned by the host. You can type the closed captions directly via Zoom or you canintegrate a third party service.
When adding captions with a 3rd party, Zoom offers an open API for integrating software and services. Read more about Closed Captioning with REST API.
Learn how to view closed captions on desktop and mobile devices and in Zoom Rooms.
This article covers:
Enabling Closed Caption
Starting Closed Captioning in a Meeting
Entering Closed Captions as a Participant
Using Closed Captioning in Breakout Rooms
Prerequisites
Zoom PC or Mac version3.5.37712.0111 or higher (enter or view caption)
Zoom Rooms for Mac or PC/Touch version 3.6x and higher (view caption only)
Zoom Rooms iPad controller version 3.6x and higher (view caption only)
Zoom iOS or Android version4.0.21521.0116 or higher (view caption only)
Enabling Closed Caption
For all users on your account
To enable theClosed Captionfeature for all members of your organization:
Sign in to the Zoom web portal as an administrator with the privilege to edit account settings.
Click Account Management > Account Settings.
Navigate to theClosed Captionoption on theMeetingtab and verify that the setting is enabled.
If the setting is disabled, click the toggle to enable it. If a verification dialog displays, chooseTurn Onto verify the change.
Settings
(Optional) If you want to make this setting mandatory for all users in your account, click the lock icon, and then clickLockto confirm the setting.
For a specific group
To enable theClosed Captionfeature for all members of a specific group:
Sign in to the Zoom web portal as an administrator with the privilege to edit groups.
Click User Management > Group Management.
Click the name of the group, then click theSettingstab.
Navigate to theClosed Captionoption on theMeetingtab and verify that the setting is enabled.
If the setting is disabled, click the toggle to enable it. If a verification dialog displays, chooseTurn Onto verify the change.
Note:If the option is grayed out, it has been locked at the Account level, and needs to be changed at that level.
(Optional) If you want to make this setting mandatory for all users in this group, click the lock icon, and then clickLockto confirm the setting.
For your own meetings
To enable theClosed Captionfeature for your own use:
Sign in to the Zoom web portal.
ClickAccount Management > Account Settings (if you are an account administrator)or(if you are an account member).
Navigate to theClosed Captionoption on theMeetingtab and verify that the setting is enabled.
If the setting is disabled, click the toggle to enable it. If a verification dialog displays, chooseTurn Onto verify the change.
Note:If the option is grayed out, it has been locked at either the Group or Account level, and you will need to contact your Zoom administrator.
Starting Closed Captioning in a Meeting
In a Zoom meeting or webinar that you are hosting, click Closed Caption.
Select if you willtype the Closed Captions, if you would like to assign someone to type or if you are using a third-party provider.
I will type:This will open up the closed captioning window.
Assign a participant to type: This will open up the participants window. Hover over the participant's name and click on More. Choose Assign to Type Closed Caption.
Use a 3rd Party CC service: This will give you a URL that you can provide to the 3rd party service to enter captions.
Ifyou are the host and you choose to type the Closed Captions, the Closed Caption box will open automatically. You will type the caption in the box and pressEnter to submit it.
Entering Closed Captions as a Participant
Once the host assigns you the ability to type closed captions, a notification will appear in your meeting controls.
Click Closed Caption.
This will open up the closed caption box.You will type the caption in the box andpressEnterto submit it.
Using Closed Captioning in Breakout Rooms
If you're the meeting host, we recommend using a third-party closed captioning service if you want closed captions in breakout rooms.
If you want to a participant to type closed captions, make sure you assign them permission to type closed caption before starting the breakout room sessions:
Note: You can only assign one participant to type closed caption, meaning only one breakout room will have closed captions after you start the breakout room sessions.
After you startbreakout room sessions, participants can click Closed Caption in the meeting controls to view closed captions.
View ArticleOverview
There are two ways to join meeting audio, joining via computer or joining via telephone. Follow these sections to test your audio before or after joining a meeting.
You can also join a test meeting if you want to test your audio and familiarize yourself with meeting controls.
Prerequisites
Microphone, such as the built in microphone, a USB microphone or an inline microphone on headphones
Speaker or headphones
Windows | Mac
Testing Audio Before Joining a Meeting
If you haven't enabled the setting to automatically join by computer audio, you can test your speaker and microphone before joining a meeting:
Use one of the methods to join a meeting.
Click Test speaker and microphone.
premium audio
The meeting will display a pop-up window to test your speakers. If you don't hear the ringtone, use the drop-down menu or clickNoto switch speakers until you hear the ringtone.ClickYesto continue to the microphone test.
If you don't hear an audio replay, use the drop-down menu or clickNoto switch microphones until you hear the reply. Click Yes when you hear the replay.
ClickJoin with Computer Audio.
ClickJoin with Computer Audioto join the test meeting with the selected microphone and speakers.
Testing Audio Using Audio Settings
To test your audio, navigate to your audio settings before or during a meeting:
Before a meeting
Log in to the Zoom client.
Click your profile picture then clickSettings.
Click the Audio tab.
Follow the sections below to test your speaker or microphone.
During a Meeting
You can access your audio settings and test your audio when you are already in a meeting.
In the meeting controls, click the arrow next to Mute/Unmute.
Click Audio Options.This will open your audio settings.
Testing your Speaker
Click Test Speaker to play a test tone.
If you cannot hear it, select a different speaker from the menu or adjust the Volume.
Learn more about audio settings.
Testing your Microphone
In the Microphone section, you will see the green Input Level bar move when Zoom is picking up audio.
Click Test Mic to test your microphone.
Your audio will start recording. Click Recording when you are done and it will play back. You can select another microphone from the menu or adjust the input level.
Check Automatically adjust microphone settings if you want Zoom to adjust the input volume automatically.
Learn more about audio settings.
Microphone Troubleshooting
If you are on on Mac OS 10.14 Mojave or earlier and can't access the microphone, check your operating system permissions to confirm that Zoom has access to the microphone. See Using the Zoom Client and Zoom Rooms with Mac OS 10.14 Mojave for more information.
If you are on Windows 10 and can't access the microphone, use the Windows search box to navigate to Microphone privacy settings. Switch on the Allow apps to access your microphone toggle, and enable access for Zoom.
Linux
Testing Audio Using Audio Settings
To test your audio, navigate to your audio settings before or during a meeting:
Before a meeting
Log in to the Zoom client.
Click your profile picture then click Settings.
Follow the sections below to test your speaker or microphone.
When Joining a Meeting
If you haven't enabled the setting to automatically join by computer audio, you can test your speaker and microphone before joining a meeting:
Use one of the methods to join a meeting.
Click Test speaker and microphone. This will open the audio settings.
Follow the sections below to test your speaker or microphone.
During a Meeting
You can access your audio settings and test your audio when you are already in a meeting.
In the meeting controls, click the arrow next to Mute/Unmute.
Click Audio Options. This will open your audio settings.
Follow the sections below to test your speaker or microphone.
Testing your Speaker
Click Test Speaker to play a sound.
If you cannot hear it, select a different speaker from the menu or adjust the Output Volume.
Learn more about audio settings.
Testing your Microphone
In the microphone section, you will see the blueInput Level bar move when Zoom is picking up audio.
If Zoom is not picking up your microphone, you can select another microphone from the menu or adjust the input level.
Check Automatically adjust microphone settings if you want Zoom to adjust the input volume automatically.
Learn more about audio settings.
Android
To join device audio in a meeting
If this is the first Zoom meeting that you've joined, you will be asked to give access to your microphone.
When you join the meeting, you will be prompted to join the audio.
You will have the following audio options:
Call via Device Audio: Connects audio through the internet
Dial in: Provides options to dial into the Zoom Meeting via telephone
Call My Phone: Calls your phone to join the meeting. Requires a premium audio subscription for the meeting host
If you choose Cancel, you can open the prompt again by tapping Audio.
Once connected, you will see the microphone icon to mute and unmute in the bottom left hand corner.
If you need to join the audio with a different method, you can disconnect audio by tapping More and then Disconnect Audio.
iOS
To join device audio in a meeting
If this is the first Zoom meeting that you've joined, you will be asked to give access to your microphone.
When you join the meeting, you will be prompted to join the audio.
You will have the following audio options:
Call using Internet Audio: Connects audio through the internet
Dial in: Provides options to dial into the Zoom Meeting via telephone
Call My Phone: Calls your phone to join the meeting. Requires a subscription for the meeting host
If you choose Cancel, you can open the prompt again by tapping Join Audio.
Once connected, you will see the microphone icon to mute and unmute in the bottom left hand corner.
If you need to join the audio with a different method, you can disconnect audio by tapping More and then Disconnect Audio.
View ArticleIf you are experiencing any issue(s) with latency, frozen screen, poor quality audio, or meeting getting disconnected while using a home or non-enterprise WiFi connection, try the following:
Watch a video about WiFi connectivity
Check your Internet bandwidth using an online speed test, such as nperf, Speedtest, or Comparitech
Try to connect directly via Wired (if your internet router has wired ports)
Try bringing your computer or mobile device closer to the WiFi router or access point in your home or office
Upgrade your WiFI router firmware. Check your WiFi router vendor support site for firmware upgrade availability.
Use a WiFi extender such as Amped Wireless or Linksys to increase the distance andstrength of your WiFi signal
Use a higher powered/long-range WiFi such as Amped Wireless router or adapter to increase the WiFi signal on your PC or Mac
[Home] Use a DOCSIS 3.0 cable modem (if you have cable modem) to improve internet performance
If you are on corporate WiFi, try the following:
Switch to a Wired connection
Switch to a different WiFi hostpot if possible
Check your Internet bandwidth usingan online speed test, such as nperf, Speedtest, or Comparitech
Contact your corporate IT department to check your WiFi hotspot
Turn off group HD in your Account Management if your WiFI bandwidth is insufficient
Turn off your corporate VPN if it's not required for the meeting
You can also join a test meeting.
View ArticleOverview
Meeting statistics allow you to view various diagnostic information during a meeting. This allow you to gauge whether you are experiencing a network, audio, or video issue during your meeting.
If you have a Zoom Phone license, you can also view diagnostic information during a phone call.
This article covers:
Accessing meeting and phone statistics in the Zoom Desktop Client
Accessing statistics using meeting controls
Accessing statistics from the main desktop client window
Available statistics during a meeting
Overall
Audio, Video, and Screen Sharing
Available statistics during a phone call
Identifying quality issues
Prerequisites
Zoom Desktop Client
Accessing meeting and phone statistics in the Zoom Desktop Client
While you're in a Zoom meeting using the desktop client, you can view meeting diagnostic information.
Accessing statistics using meeting controls
While in a meeting, click the upward arrow next to Start Video / Stop Videoin the meeting controls.
ClickVideo Settings.
Speedtest
SelectStatistics.
Accessing statistics from the main desktop client window
Sign in to the Zoom Desktop Client.
Click your profile picture then clickSettings.
Select Statistics.
Available statistics during a meeting
You can view the following diagnostic information in these tabs:
Overall
Note:See our system requirements for recommended specifications.
CPU: The computer's CPU clock speed and number of cores. The bars display the utilization of Zoom on the computer's processor compared to the overall CPU utilization.
Memory: The total amount of memory available on your computer. The bars display the amount of memory being used by Zoom compared to the overall amount used.
Bandwidth: Displays the current amount of data being transmitted by Zoom.Visit Speedtest to check your current bandwidth. Generally, we recommend 1.2Mbps upload/download for HD video.
Network Type: Displays whether you're using a wired or wireless connection.
Proxy: Indicates whether you're using a proxy server. If you're experiencing issues connecting to Zoom through a proxy server, your account owner or admin should change proxy server settings.
Audio, Video, and Screen Sharing
Frequency (only applies to audio): The audio frequency sample rate being sent and received. Typically a sample rate in the range of16 to 48kHz is acceptable. A higher frequency means better audio quality.
Latency: The delay between packet being sent and received. Typically, a latency of 150ms or less is recommended. Higher latency values will result in noticeable delays between video and audio.For example, the time between you speaking and the other user receiving the audio on their end.
Jitter: The variation in the time between packets arriving, caused by network congestion, timing drift, or route changes. Typically, a jitter of 40ms or less is recommended.
Packet Loss - Avg(Max): The amount of data that fails to reach the final destination. Typically, a packet loss of 2\% or less is recommended.
Resolution (only applies to video): The number of pixels in each dimension that can be displayed by your video camera. Higher resolution usually means higher quality.A resolutions of1280 x 720 pixels is recommended. See our list of suggested HD cameras.
Frames Per Second (only applies to video): The rate at which your video camera can produce unique images, or frames. Zoom supports a frame rate of up to 30fps. Typically, a frame rate close to 30fps is recommended. See our list of suggested HD cameras.
Note: When sharing a screen, the Receive column is blank. When viewing a shared screen, the Send column is blank.
Available statistics during a phone call
If you have a Zoom Phone license, you can also view diagnostic information in the Phone tab during a Zoom Phone call :
Note: If you added a call or merged the call to a three-way call, you will see two sets of statistics for each call participant.
Peer Number: The phone number of the other party in the call.
Local IP and Port: Your local IP address and port. If you're experiencing issues with your phone, your admin should change network settings for Zoom Phone.
Network Delay: The delay between packet being sent and received. Typically, a latency of 150ms or less is recommended.Higher latency values will result in noticeable delays between call participants. For example, call participants might frequently talk over each other because of the delay of audio being sent and received.
Packet: The packets per second (PPS) represents the number of packets that need to be transmitted every second in order to deliver the codec bit rate. Typically a PPS of around 50 is normal.
Frequency: The audio frequency sample rate being sent and received. Typically a sample rate in the range of16 to 48kHz is acceptable. A higher frequency means better audio quality.
Packet Loss - Avg(Max): The amount of data that fails to reach the final destination. Typically, a packet loss of 2\% or less is recommended.
Jitter: The variation in the time between packets arriving, caused by network congestion, timing drift, or route changes. Typically, a jitter of 40ms or less is recommended.
Bandwidth: Displays the current amount of data being transmitted by Zoom.Visit to check your current bandwidth. Generally, we recommend 60100kbps for high quality voice.
Codec: The audio being used by Zoom Phone. Usually, you'll see Opus, an audio codec that ensures high-quality audio.
Identifying quality issues
There are three types of warning markers to help you identify quality issues:
Orange indicates that there may be some quality issues.
Red indicates that there are likely quality issues.
A red exclamation mark (!) indicates there is a quality issue with a tab you're not currently viewing.
View ArticleOverview
End-to-end encrypted chat will securely send chat messages between Zoom users. Encrypted messaging encrypts all chat messages using TLS 1.2 withAdvanced Encryption Standard (AES) 256-bit algorithm.
If End-to-end encrypted chat is enabled, users can still send files, pictures, emojis, and screenshots. However, they will not be able to use the integrated GIPHY library, edit sent messages, or search chat message history. In Chat History on the Zoom Web Portal, account owners and admins will be able to see chat participants and the date and time of the last message sent, but they will not be able to read chat messages.
Prerequisites
Zoom Windows or Mac Version4.1.8826.0925 or higher
iOS Version 4.1.8855.0925 orhigher
Android Version 4.1.8860.0925or higher
Note that some older versions of Zoom, including Windows and Mac version3.5.37712.0111 or higher, iOS version3.5.37749.0111 or higher, and Android version3.5. 37712.0111, support End-to-end encrypted chats, but will not have full functionality.
Enabling End-to-end encrypted chat
To enable the End-to-end encrypted chat feature for all members of your organization:
Sign in to the Zoom web portal.
Click Account Management > IM Management.
Click the IMSettings tab at the top of the page.
Navigate to the Enable end-to-end chat encryptionoptionand verify that the setting is enabled.
If the setting is disabled, click the toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
Chats will display a lock iconabove the text box.
Desktop
Mobile
Note: If you enable end-to-end encrypted chat, users will not see the encrypted chat until they open Zoom. Notifications (including those on the lock screen) will display a message that they have received an encrypted chat.
Desktop
Mobile
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