Zoom Video Communications Employee Reviews
Out of 279 Zoom Video Communications employee reviews, 91% were positive. The remaining 9% were constructive reviews with the goal of helping Zoom Video Communications improve their work culture. The Customer Support team, with 100% positive reviews, reports the best experience at Zoom Video Communications compared to all other departments at the company. The Sales team offered the most constructive feedback, with 6% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Customer Support Dept
What do you like best about the leadership team?
They happily share what's going on at the top level and help set/manage expectations very well throughout the company.
Review from Customer Support Dept
Development, freedom, friendship and mutual help among team members
The organization is very flat but its really easy and comfortable to send them a message and get help when needed.
Leadership does a very good job of providing 1 major focus for the fiscal year and driving that forward!
very open, transparent, and approachable.
What does the leadership team need to get better at?
Relationship Managers must adhere to relevant regulatory guidelines and ensure that all client interactions and transactions comply with legal and ethical standards. Networking and Business Development: They actively network within their professional circles to generate new business opportunities a
Review from Sales Dept
Better decisions are required , kindly move away from.mediocrity in leadership and move away from.mindset that customer will come begging asking for Zoom subscription like in COVID. Stop wasting resources on bad and ineffective marketing events and build better sales strategy . Less politics please.
We are undergoing growing pains due to exponential growth. Our leadership needs to work on and establish better processes and make basic information more accessible.
What is the best part about your compensation package?
Shares of stock and vesting periods.
Review from Customer Support Dept
tasked with building strong relationships with clients by understanding their financial goals, needs, and preferences. They act as the primary point of contact for clients and provide personalized assistance and guidance.
Review from Sales Dept
Salary is adequate for work
There used to be a 300 month monthly stipend but it was taken away
6 months of paid maternity leave
Review from Finance Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Promotions are very frustrating. Have to be in your role for a full year before even being considered. Tenured employees are paid extremely low compared to new employees, proving the company doesn't care about retaining those who have been with them through all phases.
They only just last year started to match 401K contributions.
a explanation as to why this is so and how to change it
more salary. more equity. low relative to BAY
International markets do not have as many resources as domestic, but INTL has higher quotas.
Review from Sales Dept
What are some of the best things about your team?
Honest, super helpful, NOT silo oriented and great teammates.
Review from Customer Support Dept
Maintaining high levels of client satisfaction and retention is a crucial aspect of the role. Relationship Managers strive to address any issues or concerns promptly and ensure that clients receive exceptional service at all times.
Review from Sales Dept
Our manager allows us to do our thing, but still finds time to do team meetings and 1:1!
The desire to continuously evolve to make the team better and more efficient
All for one and One for all
What do your coworkers need to improve and how could you work together better?
self interest in achieving personal goals overshadows the team's goals
speak english. work smarter to create tests for SW i create. better testing oversight.
What is most positive about the culture and environment at your company?
Truly focus on doing our absolute best to maximize customer happiness, and it starts with the employees.
Review from Customer Support Dept
Zooms ceo is fairly transparent
Everyone is positive and happy!
Care - It's been our core value and it seems almost everyone lives by that core value!
I think it's team-dependent. I love my team.
What needs to change to make the company culture better?
happiness was a corporate hoax. Happiness was only based on high financial achievements due to Covid generating high demand for Zoom services. Many line managers should care about their team growth and wellbeing
Honor the career growth opportunities once promised, create more reasonable expectations, respect work life balance, improved mental health
Review from Sales Dept
What did you like most about the interview process?
Meeting the management team during the interview.
Review from Customer Support Dept
issues or concerns promptly and ensure that clients receive exceptional service at all times.
Review from Sales Dept
Met with my direct team to really get a sense of who I'd be working with.
Meeting with senior leaders was beneficial
you get to meet a lot of people including some heads and upper management. long process and difficult, challenging questions but gives you a great idea of what it's like working at the company.
What would you improve about your company's interview process?
Too many levels of interview for roles
If you are a women, demand to talk with other women during the i terview process, if you dont get the opportunity to, run!
What makes you most happy at work?
Serving my customers, teammates and other colleagues.
Review from Customer Support Dept
Feeling successful at my role
I love the nature of my job - but my coworkers and clients are amazing people!
Unique challenges that allow me to learn, grow, and stretch my capabilities as an employee.
Promoting diversity, equity and inclusion in our work and products
What's going wrong and how can it be improved?
There has been a massive shift in culture from the leadership team since 2021. It has been awful and it the most stereotypically greedy crap.
Ability to move up and pay people fairly
They expect everyone has unlimited energy
Review from Sales Dept
What do you like best about your company?
The public's relation to the brand.
Review from Sales Dept
Theres always something new to learn
Review from Sales Dept
Stocks sharing and reimbursements for food
Great product, great culture, great brand....
Products are very well respected
Review from HR Dept
What would you most like to see improved at your company?
The sales org to be more inspiring vs just managing a number.
Review from Sales Dept
Opportunity to grow and advance my career
We have plenty of work to do regarding processes and tools to make us more efficient....but that's part of the fun/journey
More structure and programs designed to scale the business
Review from HR Dept