BJ's Wholesale Club

EMPLOYEE PARTICIPANTS: 876

TOTAL RATINGS: 7060

Smart & Final

EMPLOYEE PARTICIPANTS: 536

TOTAL RATINGS: 3567

BJ's Wholesale Club vs Smart & Final

Compare BJ's Wholesale Club versus Smart & Final for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 876 employees and customers of BJ's Wholesale Club and 536 employees and customers of Smart & Final.

BJ's Wholesale Club

BJ's Wholesale Club's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of BJ's Wholesale Club. Their current market cap is $6.10B.

Smart & Final

Smart & Final's brand is ranked #513 in the list of Global Top 1000 Brands, as rated by customers of Smart & Final.

2.7/5

Product Quality

3.3/5

2.9/5

Pricing

3.2/5

2.6/5

Customer Service

3.2/5

-25

NPS Score

32%	Promoters
11%	Passive
57%	Detractors

-8

NPS Score

38%	Promoters
16%	Passive
46%	Detractors

Net Promoter Score
Winner by 17

See how BJ's Wholesale Club compares to its competitors

See how Smart & Final compares to its competitors

Working at BJ's Wholesale Club vs Working at Smart & Final

54 / 100

CEO Rating

David Hirz

67 / 100

CEO Rating
Winner by 13%

BJ's Wholesale Club

BJ's Wholesale Club doesn't have enough ratings to calculate the Team Culture Ratings.

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Smart & Final

Employees at Smart & Final rate their CEO, David Hirz, 67/100. This score is 13% higher than the scores of BJ's Wholesale Club's CEO, Lee Delaney. Employees in the Customer Support and Product departments rate David Hirz the highest.

CEO Score 54

CEO Score

CEO Score 67

Overall Culture 55

Overall Culture

Overall Culture 63

-43

eNPS

-17

Gender Score 59

Gender Score

Gender Score 61

Diversity Score 57

Diversity Score

Diversity Score 60

Perk And Benefits 54

Perk And Benefits

Perk And Benefits 58

Professional Dev. 50

Professional Dev.

Professional Dev. 40

Overall Culture at BJ's Wholesale Club vs Smart & Final

/ 100

BJ's Wholesale Club

Employees at BJ's Wholesale Club rate their Overall Culture a 55/100, with Admin and Customer Support as the two departments that rate their experience the highest.

/ 100

Smart & Final

Employees at Smart & Final rate their Overall Culture a /100, with Customer Success and Product as the two departments that rate their experience the highest.

Overall Culture
Winner by 8%

BJ's Wholesale Club
Smart & Final63

Employee Net Promoter Score at BJ's Wholesale Club vs Smart & Final

-43

eNPS

BJ's Wholesale Club

143 Promoters 20%

115 Passives 17%

447 Detractors 63%

-17

eNPS

Smart & Final

144 Promoters 34%

64 Passives 15%

213 Detractors 51%

Employee Net Promoter Score
Winner by %

BJ's Wholesale Club
Smart & Final-16

Gender Score at BJ's Wholesale Club vs Smart & Final

/ 100

BJ's Wholesale Club

Employees at BJ's Wholesale Club rate their Gender Score a 59/100, with Product and Admin as the two departments that rate their experience the highest.

/ 100

Smart & Final

Employees at Smart & Final rate their Gender Score a /100, with Sales and Customer Support as the two departments that rate their experience the highest.

Gender Score
Winner by 2%

BJ's Wholesale Club59
Smart & Final

Diversity Score at BJ's Wholesale Club vs Smart & Final

/ 100

BJ's Wholesale Club

Employees at BJ's Wholesale Club rate their Diversity Score a 57/100, with Sales and Customer Support as the two departments that rate their experience the highest.

/ 100

Smart & Final

Employees at Smart & Final rate their Diversity Score a /100, with Sales and Product as the two departments that rate their experience the highest.

Diversity Score
Winner by 3%

BJ's Wholesale Club57
Smart & Final

Perk and Benefits Score at BJ's Wholesale Club vs Smart & Final

/ 100

BJ's Wholesale Club

Employees at BJ's Wholesale Club rate their Perk and Benefits Score a 54/100, with Operations and Customer Support as the two departments that rate their experience the highest.

/ 100

Smart & Final

Employees at Smart & Final rate their Perk and Benefits Score a /100, with Customer Success and Sales as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 4%

BJ's Wholesale Club54
Smart & Final

Professional Development Score at BJ's Wholesale Club vs Smart & Final

/ 100

BJ's Wholesale Club

Employees at BJ's Wholesale Club rate their Professional Development Score a 50/100.

Professional Development Score
Winner by 10%

/ 100

Smart & Final

Employees at Smart & Final rate their Professional Development Score a /100.

BJ's Wholesale Club49
Smart & Final

Leadership Culture Ratings vs Smart & Final

BJ's Wholesale Club rates % lower than Smart & Final on Leadership Culture Ratings vs Smart & Final Ratings based on looking at 2353 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate your manager?" and "Are your company's goals clear, and are you invested in them?".

BJ's Wholesale Club
Smart & Final64

Compensation Culture Ratings vs Smart & Final

BJ's Wholesale Club rates % lower than Smart & Final on Compensation Culture Ratings vs Smart & Final Ratings based on looking at 1566 ratings from employees of the two companies. Ratings come from the answers to questions like "Why do you feel undervalued and what would make you feel better about your compensation?" and "Do you believe you're paid fairly?".

BJ's Wholesale Club
Smart & Final55

Team Culture Ratings vs Smart & Final

BJ's Wholesale Club rates % lower than Smart & Final on Team Culture Ratings vs Smart & Final Ratings based on looking at 1396 ratings from employees of the two companies. Ratings come from the answers to questions like "What are some of the best things about your team?" and "Are your company's meetings effective?".

BJ's Wholesale Club58
Smart & Final

Environment Culture Ratings vs Smart & Final

BJ's Wholesale Club rates % lower than Smart & Final on Environment Culture Ratings vs Smart & Final Ratings based on looking at 1256 ratings from employees of the two companies. Ratings come from the answers to questions like "On average, how many hours do you work a day?" and "Do you have a close friend at work?".

BJ's Wholesale Club65
Smart & Final

Sentiment Culture Ratings vs Smart & Final

BJ's Wholesale Club rates % lower than Smart & Final on Sentiment Culture Ratings vs Smart & Final Ratings based on looking at 2160 ratings from employees of the two companies. Ratings come from the answers to questions like "How do your customers perceive your company?" and "How confident are you about the future success of your company?".

BJ's Wholesale Club
Smart & Final61