50
NPS Score
VS
Costco
- EMPLOYEE
PARTICIPANTS - 2547
- TOTAL
RATINGS
Smart & Final
- EMPLOYEE
PARTICIPANTS - 538
- TOTAL
RATINGS
Costco vs Smart & Final
Compare Costco versus Smart & Final for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 2547 employees and customers of Costco and 538 employees and customers of Smart & Final.
Costco
Costco's brand is ranked #1 in the list of Global Top 100 Brands, as rated by customers of Costco. Their current market cap is $157.15B.
Smart & Final
Smart & Final's brand is ranked #513 in the list of Global Top 1000 Brands, as rated by customers of Smart & Final.
4.3/5
Product Quality
3.3/5
4.1/5
Pricing
3.2/5
4.2/5
Customer Service
3.2/5
| 68% | Promoters |
|---|---|
| 14% | Passive |
| 18% | Detractors |
Net Promoter Score
Winner by 58
-8
NPS Score
| 38% | Promoters |
|---|---|
| 16% | Passive |
| 46% | Detractors |
See how Costco compares to its competitors
See how Smart & Final compares to its competitors
Working at Costco vs Working at Smart & Final
79 / 100
CEO Rating
Winner by 12%
67 / 100
CEO Rating
Costco
Costco doesn't have enough ratings to calculate the Team Culture Ratings.
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Smart & Final
Employees at Smart & Final rate their CEO, David Hirz, 67/100. This score is 12% lower than the scores of Costco's CEO, W. Craig Jelinek. Employees in the Customer Support and Product departments rate David Hirz the highest.