Capita

EMPLOYEE PARTICIPANTS: 30

TOTAL RATINGS: 258

Convergys Claimed Company

EMPLOYEE PARTICIPANTS: 80

TOTAL RATINGS: 1513

Capita vs Convergys

Compare Capita versus Convergys for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 30 employees and customers of Capita and 80 employees and customers of Convergys.

Capita

Capita's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Capita.

Convergys

Convergys's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Convergys.

3.1/5

Product Quality

3.2/5

3.4/5

Pricing

3.1/5

3.7/5

Customer Service

3.2/5

NPS Score

86%	Promoters
0%	Passive
14%	Detractors

Net Promoter Score
Winner by 106

-34

NPS Score

22%	Promoters
22%	Passive
56%	Detractors

See how Capita compares to its competitors

See how Convergys compares to its competitors

Google

Infosys

Alorica

APAC Customer Services

Working at Capita vs Working at Convergys

72 / 100

CEO Rating
Winner by 6%

Andrea Ayers

66 / 100

CEO Rating

Capita

Capita doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

Convergys

Employees at Convergys rate their CEO, Andrea Ayers, 66/100. This score is 6% lower than the scores of Capita's CEO. Employees in the Operations and HR departments rate Andrea Ayers the highest.

CEO Score 72

CEO Score

CEO Score 66

Overall Culture 68

Overall Culture

Overall Culture 64

-18

eNPS

-7

Gender Score N/A

Gender Score

Gender Score 64

Diversity Score N/A

Diversity Score

Diversity Score 62

Perk And Benefits 62

Perk And Benefits

Perk And Benefits 60

Professional Dev. 46

Professional Dev.

Professional Dev. 54

Overall Culture at Capita vs Convergys

/ 100

Capita

Employees at Capita rate their Overall Culture a 68/100.

Overall Culture
Winner by 4%

/ 100

Convergys

Employees at Convergys rate their Overall Culture a /100, with Operations and HR as the two departments that rate their experience the highest.

Capita68
Convergys

Employee Net Promoter Score at Capita vs Convergys

-18

eNPS

Capita

5 Promoters 23%

8 Passives 36%

9 Detractors 41%

-7

eNPS

Convergys

23 Promoters 36%

13 Passives 21%

27 Detractors 43%

Employee Net Promoter Score
Winner by %

Capita
Convergys-7

Gender Score at Capita vs Convergys

Not enough ratings

Capita

Capita doesn't have enough ratings to calculate Gender Score ratings.

Know someone that works there? Invite them to rate their experience.

Not enough ratings

Convergys

Employees at Convergys rate their Gender Score a /100, with Admin and Customer Support as the two departments that rate their experience the highest.

Gender Score
Winner

Convergys64

Diversity Score at Capita vs Convergys

Not enough ratings

Capita

Capita doesn't have enough ratings to calculate Diversity Score ratings.

Know someone that works there? Invite them to rate their experience.

Not enough ratings

Convergys

Employees at Convergys rate their Diversity Score a /100, with Operations and Admin as the two departments that rate their experience the highest.

Diversity Score
Winner

Convergys62

Perk and Benefits Score at Capita vs Convergys

/ 100

Capita

Employees at Capita rate their Perk and Benefits Score a 62/100.

Perk and Benefits Score
Winner by 2%

/ 100

Convergys

Employees at Convergys rate their Perk and Benefits Score a /100, with Operations and Customer Support as the two departments that rate their experience the highest.

Capita60
Convergys

Professional Development Score at Capita vs Convergys

/ 100

Capita

Employees at Capita rate their Professional Development Score a 46/100.

/ 100

Convergys

Employees at Convergys rate their Professional Development Score a /100, with Customer Support as the department that rate their experience the highest.

Professional Development Score
Winner by 8%

Capita
Convergys54

Leadership Culture Ratings vs Convergys

Capita

72 / 100

Leadership Culture Ratings vs Convergys
Winner by 8%

Convergys

64 / 100

Capita rates % higher than Convergys on Leadership Culture Ratings vs Convergys Ratings based on looking at 404 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate your executive team?" and "Are your company's goals clear, and are you invested in them?".

Capita
Convergys64

Compensation Culture Ratings vs Convergys

Capita

60 / 100

Compensation Culture Ratings vs Convergys
Winner by 3%

Convergys

57 / 100

Capita rates % higher than Convergys on Compensation Culture Ratings vs Convergys Ratings based on looking at 253 ratings from employees of the two companies. Ratings come from the answers to questions like "Are you satisfied with your Benefits?" and "Does your company give annual bonuses?".

Capita60
Convergys

Team Culture Ratings vs Convergys

Capita rates % lower than Convergys on Team Culture Ratings vs Convergys Ratings based on looking at 233 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate the quality of your coworkers?" and "What do your coworkers need to improve and how could you work together better?".

Capita
Convergys74

Environment Culture Ratings vs Convergys

Capita rates % lower than Convergys on Environment Culture Ratings vs Convergys Ratings based on looking at 258 ratings from employees of the two companies. Ratings come from the answers to questions like "On average, how many hours do you work a day?" and "What is most positive about the culture and environment at your company?".

Capita
Convergys71

Sentiment Culture Ratings vs Convergys

Capita

72 / 100

Sentiment Culture Ratings vs Convergys
Winner by 2%

Convergys

70 / 100

Capita rates % higher than Convergys on Sentiment Culture Ratings vs Convergys Ratings based on looking at 240 ratings from employees of the two companies. Ratings come from the answers to questions like "What's going wrong and how can it be improved?" and "How confident are you about the future success of your company?".

Capita73
Convergys