EMPLOYEE PARTICIPANTS: 30

TOTAL RATINGS: 258

EMPLOYEE PARTICIPANTS: 144

TOTAL RATINGS: 1086

Capita vs Serco

Compare Capita versus Serco for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 30 employees and customers of Capita and 144 employees and customers of Serco.

Capita

Capita's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Capita.

Serco

Serco's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Serco.

3.1/5

Product Quality

3.9/5

3.4/5

Pricing

3.6/5

3.7/5

Customer Service

3.5/5

NPS Score

86%	Promoters
0%	Passive
14%	Detractors

Net Promoter Score
Winner by 59

NPS Score

47%	Promoters
19%	Passive
34%	Detractors

See how Capita compares to its competitors

See how Serco compares to its competitors

Intelenet Global Services

Working at Capita vs Working at Serco

72 / 100

CEO Rating
Winner by 2%

David Dacquino

70 / 100

CEO Rating

Capita

Capita doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

Serco

Employees at Serco rate their CEO, David Dacquino, 70/100. This score is 2% lower than the scores of Capita's CEO. Employees in the IT and Operations departments rate David Dacquino the highest.

CEO Score 72

CEO Score

CEO Score 70

Overall Culture 68

Overall Culture

Overall Culture 66

-18

eNPS

-1

Gender Score N/A

Gender Score

Gender Score 60

Diversity Score N/A

Diversity Score

Diversity Score 60

Perk And Benefits 62

Perk And Benefits

Perk And Benefits 58

Professional Dev. 46

Professional Dev.

Professional Dev. N/A

Overall Culture at Capita vs Serco

/ 100

Capita

Employees at Capita rate their Overall Culture a 68/100.

Overall Culture
Winner by 2%

/ 100

Serco

Employees at Serco rate their Overall Culture a /100, with Operations and IT as the two departments that rate their experience the highest.

Capita
Serco66

Employee Net Promoter Score at Capita vs Serco

-18

eNPS

Capita

5 Promoters 23%

8 Passives 36%

9 Detractors 41%

-1

eNPS

Serco

43 Promoters 36%

31 Passives 27%

44 Detractors 37%

Employee Net Promoter Score
Winner by %

Capita
Serco-1

Gender Score at Capita vs Serco

Not enough ratings

Capita

Capita doesn't have enough ratings to calculate Gender Score ratings.

Know someone that works there? Invite them to rate their experience.

Not enough ratings

Serco

Employees at Serco rate their Gender Score a /100, with Operations and Customer Support as the two departments that rate their experience the highest.

Gender Score
Winner

Serco60

Diversity Score at Capita vs Serco

Not enough ratings

Capita

Capita doesn't have enough ratings to calculate Diversity Score ratings.

Know someone that works there? Invite them to rate their experience.

Not enough ratings

Serco

Employees at Serco rate their Diversity Score a /100.

Diversity Score
Winner

Serco59

Perk and Benefits Score at Capita vs Serco

/ 100

Capita

Employees at Capita rate their Perk and Benefits Score a 62/100.

Perk and Benefits Score
Winner by 4%

/ 100

Serco

Employees at Serco rate their Perk and Benefits Score a /100, with Customer Support and Operations as the two departments that rate their experience the highest.

Capita
Serco58

Professional Development Score at Capita vs Serco

/ 100

Capita

Employees at Capita rate their Professional Development Score a 46/100.

Professional Development Score
Winner

/ 100

Serco

Serco doesn't have enough ratings to calculate Professional Development Score ratings.

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Capita41

Leadership Culture Ratings vs Serco

Capita

72 / 100

Leadership Culture Ratings vs Serco
Winner by 3%

Serco

69 / 100

Capita rates % higher than Serco on Leadership Culture Ratings vs Serco Ratings based on looking at 317 ratings from employees of the two companies. Ratings come from the answers to questions like "What do you like best about the leadership team?" and "Do you feel comfortable giving your boss negative feedback?".

Capita
Serco69

Compensation Culture Ratings vs Serco

Tied

Capita tied with Serco on Compensation Culture Ratings vs Serco Ratings based on looking at 202 ratings from employees of the two companies. Ratings come from the answers to questions like "What is the best part about your compensation package?" and "Are you satisfied with your stock/equity compensation?".

Capita
Serco60

Team Culture Ratings vs Serco

Capita rates % lower than Serco on Team Culture Ratings vs Serco Ratings based on looking at 165 ratings from employees of the two companies. Ratings come from the answers to questions like "Does Your Boss Hurt Your Company Culture?" and "What are some of the best things about your team?".

Capita
Serco70

Environment Culture Ratings vs Serco

Capita

66 / 100

Environment Culture Ratings vs Serco
Winner by 3%

Serco

63 / 100

Capita rates % higher than Serco on Environment Culture Ratings vs Serco Ratings based on looking at 157 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you have a close friend at work?" and "What % of the time are you bored at work?".

Capita
Serco63

Sentiment Culture Ratings vs Serco

Capita

72 / 100

Sentiment Culture Ratings vs Serco
Winner by 6%

Serco

66 / 100

Capita rates % higher than Serco on Sentiment Culture Ratings vs Serco Ratings based on looking at 264 ratings from employees of the two companies. Ratings come from the answers to questions like "How do your customers perceive your company?" and "What makes you most happy at work?".

Capita
Serco66