Frontier Communications Claimed Company

This companyis accepting feedback from verified employees EMPLOYEE PARTICIPANTS: 306

TOTAL RATINGS: 9442

Lumen (formerly CenturyLink) Claimed Company

EMPLOYEE PARTICIPANTS: 949

TOTAL RATINGS: 10244

Frontier Communications vs Lumen (formerly CenturyLink)

Compare Frontier Communications versus Lumen (formerly CenturyLink) for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 306 employees and customers of Frontier Communications and 949 employees and customers of Lumen (formerly CenturyLink).

Frontier Communications

Frontier Communications's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Frontier Communications. Their current market cap is $53.18M.

Lumen (formerly CenturyLink)

Lumen (formerly CenturyLink)'s brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Lumen (formerly CenturyLink). Their current market cap is $12.07B.

1.5/5

Product Quality

1.5/5

Pricing

1.5/5

Customer Service

1.5/5

-85

NPS Score

7%	Promoters
1%	Passive
92%	Detractors

-77

NPS Score

10%	Promoters
3%	Passive
87%	Detractors

Net Promoter Score
Winner by 8

See how Frontier Communications compares to its competitors

See how Lumen (formerly CenturyLink) compares to its competitors

Cogent Communications

Earthlink

Good Technology

Working at Frontier Communications vs Working at Lumen (formerly CenturyLink)

74 / 100

CEO Rating
Winner by 27%

Jeffrey Storey

47 / 100

CEO Rating

Frontier Communications

Frontier Communications doesn't have enough ratings to calculate the Team Culture Ratings.

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Lumen (formerly CenturyLink)

Employees at Lumen (formerly CenturyLink) rate their CEO, Jeffrey Storey, 47/100. This score is 27% lower than the scores of Frontier Communications' CEO, Nick Jeffery. Employees in the HR and Sales departments rate Jeffrey Storey the highest.

CEO Score 74

CEO Score

CEO Score 47

Overall Culture 72

Overall Culture

Overall Culture 52

-8

eNPS

-49

Gender Score 71

Gender Score

Gender Score 59

Diversity Score 74

Diversity Score

Diversity Score 56

Perk And Benefits 67

Perk And Benefits

Perk And Benefits 53

Professional Dev. 66

Professional Dev.

Professional Dev. 43

Overall Culture at Frontier Communications vs Lumen (formerly CenturyLink)

/ 100

Frontier Communications

Employees at Frontier Communications rate their Overall Culture a 72/100, with Customer Support and Design as the two departments that rate their experience the highest.

Overall Culture
Winner by 20%

/ 100

Lumen (formerly CenturyLink)

Employees at Lumen (formerly CenturyLink) rate their Overall Culture a /100, with HR and Customer Support as the two departments that rate their experience the highest.

Frontier Communications
Lumen (formerly CenturyLink)52

Employee Net Promoter Score at Frontier Communications vs Lumen (formerly CenturyLink)

-8

eNPS

Frontier Communications

90 Promoters 29%

102 Passives 34%

114 Detractors 37%

Employee Net Promoter Score
Winner by 41%

-49

eNPS

Lumen (formerly CenturyLink)

137 Promoters 19%

89 Passives 13%

488 Detractors 68%

Frontier Communications
Lumen (formerly CenturyLink)-49

Gender Score at Frontier Communications vs Lumen (formerly CenturyLink)

/ 100

Frontier Communications

Employees at Frontier Communications rate their Gender Score a 71/100, with Customer Support and Design as the two departments that rate their experience the highest.

Gender Score
Winner by 12%

/ 100

Lumen (formerly CenturyLink)

Employees at Lumen (formerly CenturyLink) rate their Gender Score a /100, with HR and IT as the two departments that rate their experience the highest.

Frontier Communications
Lumen (formerly CenturyLink)59

Diversity Score at Frontier Communications vs Lumen (formerly CenturyLink)

/ 100

Frontier Communications

Employees at Frontier Communications rate their Diversity Score a 74/100, with IT and Customer Support as the two departments that rate their experience the highest.

Diversity Score
Winner by 18%

/ 100

Lumen (formerly CenturyLink)

Employees at Lumen (formerly CenturyLink) rate their Diversity Score a /100, with Operations and Customer Support as the two departments that rate their experience the highest.

Frontier Communications
Lumen (formerly CenturyLink)56

Perk and Benefits Score at Frontier Communications vs Lumen (formerly CenturyLink)

/ 100

Frontier Communications

Employees at Frontier Communications rate their Perk and Benefits Score a 67/100, with Admin and Design as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 14%

/ 100

Lumen (formerly CenturyLink)

Employees at Lumen (formerly CenturyLink) rate their Perk and Benefits Score a /100, with HR and Customer Support as the two departments that rate their experience the highest.

Frontier Communications
Lumen (formerly CenturyLink)53

Professional Development Score at Frontier Communications vs Lumen (formerly CenturyLink)

/ 100

Frontier Communications

Employees at Frontier Communications rate their Professional Development Score a 66/100, with Sales and Customer Support as the two departments that rate their experience the highest.

Professional Development Score
Winner by 23%

/ 100

Lumen (formerly CenturyLink)

Employees at Lumen (formerly CenturyLink) rate their Professional Development Score a /100, with Customer Support and Sales as the two departments that rate their experience the highest.

Frontier Communications
Lumen (formerly CenturyLink)43

Leadership Culture Ratings vs Lumen (formerly CenturyLink)

Frontier Communications

75 / 100

Leadership Culture Ratings vs Lumen (formerly CenturyLink)
Winner by 26%

Lumen (formerly CenturyLink)

49 / 100

Frontier Communications rates % higher than Lumen (formerly CenturyLink) on Leadership Culture Ratings vs Lumen (formerly CenturyLink) Ratings based on looking at 4741 ratings from employees of the two companies. Ratings come from the answers to questions like "Does Your Boss Hurt Your Company Culture?" and "What does the leadership team need to get better at?".

Frontier Communications
Lumen (formerly CenturyLink)49

Compensation Culture Ratings vs Lumen (formerly CenturyLink)

Frontier Communications

73 / 100

Compensation Culture Ratings vs Lumen (formerly CenturyLink)
Winner by 20%

Lumen (formerly CenturyLink)

53 / 100

Frontier Communications rates % higher than Lumen (formerly CenturyLink) on Compensation Culture Ratings vs Lumen (formerly CenturyLink) Ratings based on looking at 2233 ratings from employees of the two companies. Ratings come from the answers to questions like "What is the best part about your compensation package?" and "Why do you feel undervalued and what would make you feel better about your compensation?".

Frontier Communications
Lumen (formerly CenturyLink)53

Team Culture Ratings vs Lumen (formerly CenturyLink)

Frontier Communications

89 / 100

Team Culture Ratings vs Lumen (formerly CenturyLink)
Winner by 25%

Lumen (formerly CenturyLink)

64 / 100

Frontier Communications rates % higher than Lumen (formerly CenturyLink) on Team Culture Ratings vs Lumen (formerly CenturyLink) Ratings based on looking at 2018 ratings from employees of the two companies. Ratings come from the answers to questions like "Are your company's meetings effective?" and "What do your coworkers need to improve and how could you work together better?".

Frontier Communications
Lumen (formerly CenturyLink)64

Environment Culture Ratings vs Lumen (formerly CenturyLink)

Frontier Communications

77 / 100

Environment Culture Ratings vs Lumen (formerly CenturyLink)
Winner by 16%

Lumen (formerly CenturyLink)

61 / 100

Frontier Communications rates % higher than Lumen (formerly CenturyLink) on Environment Culture Ratings vs Lumen (formerly CenturyLink) Ratings based on looking at 2950 ratings from employees of the two companies. Ratings come from the answers to questions like "What is most positive about the culture and environment at your company?" and "Do you have a close friend at work?".

Frontier Communications
Lumen (formerly CenturyLink)60

Sentiment Culture Ratings vs Lumen (formerly CenturyLink)

Frontier Communications

65 / 100

Sentiment Culture Ratings vs Lumen (formerly CenturyLink)
Winner by 21%

Lumen (formerly CenturyLink)

44 / 100

Frontier Communications rates % higher than Lumen (formerly CenturyLink) on Sentiment Culture Ratings vs Lumen (formerly CenturyLink) Ratings based on looking at 2644 ratings from employees of the two companies. Ratings come from the answers to questions like "Are you typically excited about going to work each day?" and "How confident are you about the future success of your company?".

Frontier Communications
Lumen (formerly CenturyLink)44