Frontier Communications Claimed Company

This companyis accepting feedback from verified employees EMPLOYEE PARTICIPANTS: 306

TOTAL RATINGS: 9442

Lumen (formerly CenturyLink) Claimed Company

EMPLOYEE PARTICIPANTS: 962

TOTAL RATINGS: 10412

Frontier Communications vs Lumen (formerly CenturyLink)

Compare Frontier Communications versus Lumen (formerly CenturyLink) for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 306 employees and customers of Frontier Communications and 962 employees and customers of Lumen (formerly CenturyLink).

Frontier Communications

Frontier Communications's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Frontier Communications. Their current market cap is $53.18M.

Lumen (formerly CenturyLink)

Lumen (formerly CenturyLink)'s brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Lumen (formerly CenturyLink). Their current market cap is $12.07B.

1.5/5

Product Quality

1.5/5

Pricing

1.5/5

Customer Service

1.5/5

-85

NPS Score

7%	Promoters
1%	Passive
92%	Detractors

-78

NPS Score

9%	Promoters
4%	Passive
87%	Detractors

Net Promoter Score
Winner by 7

See how Frontier Communications compares to its competitors

Working at Frontier Communications vs Working at Lumen (formerly CenturyLink)

74 / 100

CEO Rating
Winner by 28%

Jeffrey Storey

46 / 100

CEO Rating

Frontier Communications

Frontier Communications doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

Lumen (formerly CenturyLink)

Employees at Lumen (formerly CenturyLink) rate their CEO, Jeffrey Storey, 46/100. This score is 28% lower than the scores of Frontier Communications' CEO, Nick Jeffery. Employees in the HR and Sales departments rate Jeffrey Storey the highest.

CEO Score 74

CEO Score

CEO Score 46

Overall Culture 72

Overall Culture

Overall Culture 52

-8

eNPS

-50

Gender Score 71

Gender Score

Gender Score 58

Diversity Score 74

Diversity Score

Diversity Score 56

Perk And Benefits 67

Perk And Benefits

Perk And Benefits 53

Professional Dev. 66

Professional Dev.

Professional Dev. 43

Overall Culture at Frontier Communications vs Lumen (formerly CenturyLink)

/ 100

Frontier Communications

Employees at Frontier Communications rate their Overall Culture a 72/100, with Customer Support and Design as the two departments that rate their experience the highest.

Overall Culture
Winner by 20%

/ 100

Lumen (formerly CenturyLink)

Employees at Lumen (formerly CenturyLink) rate their Overall Culture a /100, with HR and Customer Support as the two departments that rate their experience the highest.

Frontier Communications
Lumen (formerly CenturyLink)52

Employee Net Promoter Score at Frontier Communications vs Lumen (formerly CenturyLink)

-8

eNPS

Frontier Communications

90 Promoters 29%

102 Passives 34%

114 Detractors 37%

Employee Net Promoter Score
Winner by 42%

-50

eNPS

Lumen (formerly CenturyLink)

137 Promoters 19%

90 Passives 12%

496 Detractors 69%

Frontier Communications
Lumen (formerly CenturyLink)-51

Gender Score at Frontier Communications vs Lumen (formerly CenturyLink)

/ 100

Frontier Communications

Employees at Frontier Communications rate their Gender Score a 71/100, with Customer Support and Design as the two departments that rate their experience the highest.

Gender Score
Winner by 13%

/ 100

Lumen (formerly CenturyLink)

Employees at Lumen (formerly CenturyLink) rate their Gender Score a /100, with HR and IT as the two departments that rate their experience the highest.

Frontier Communications
Lumen (formerly CenturyLink)58

Diversity Score at Frontier Communications vs Lumen (formerly CenturyLink)

/ 100

Frontier Communications

Employees at Frontier Communications rate their Diversity Score a 74/100, with IT and Customer Support as the two departments that rate their experience the highest.

Diversity Score
Winner by 18%

/ 100

Lumen (formerly CenturyLink)

Employees at Lumen (formerly CenturyLink) rate their Diversity Score a /100, with Operations and Customer Support as the two departments that rate their experience the highest.

Frontier Communications
Lumen (formerly CenturyLink)56

Perk and Benefits Score at Frontier Communications vs Lumen (formerly CenturyLink)

/ 100

Frontier Communications

Employees at Frontier Communications rate their Perk and Benefits Score a 67/100, with Admin and Design as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 14%

/ 100

Lumen (formerly CenturyLink)

Employees at Lumen (formerly CenturyLink) rate their Perk and Benefits Score a /100, with HR and Customer Support as the two departments that rate their experience the highest.

Frontier Communications
Lumen (formerly CenturyLink)53

Professional Development Score at Frontier Communications vs Lumen (formerly CenturyLink)

/ 100

Frontier Communications

Employees at Frontier Communications rate their Professional Development Score a 66/100, with Sales and Customer Support as the two departments that rate their experience the highest.

Professional Development Score
Winner by 23%

/ 100

Lumen (formerly CenturyLink)

Employees at Lumen (formerly CenturyLink) rate their Professional Development Score a /100, with Customer Support and Sales as the two departments that rate their experience the highest.

Frontier Communications
Lumen (formerly CenturyLink)42

Leadership Culture Ratings vs Lumen (formerly CenturyLink)

Frontier Communications

75 / 100

Leadership Culture Ratings vs Lumen (formerly CenturyLink)
Winner by 26%

Lumen (formerly CenturyLink)

49 / 100

Frontier Communications rates % higher than Lumen (formerly CenturyLink) on Leadership Culture Ratings vs Lumen (formerly CenturyLink) Ratings based on looking at 4767 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you approve of the job your executive team is doing at your company?" and "Are your company's goals clear, and are you invested in them?".

Frontier Communications
Lumen (formerly CenturyLink)49

Compensation Culture Ratings vs Lumen (formerly CenturyLink)

Frontier Communications

73 / 100

Compensation Culture Ratings vs Lumen (formerly CenturyLink)
Winner by 20%

Lumen (formerly CenturyLink)

53 / 100

Frontier Communications rates % higher than Lumen (formerly CenturyLink) on Compensation Culture Ratings vs Lumen (formerly CenturyLink) Ratings based on looking at 2251 ratings from employees of the two companies. Ratings come from the answers to questions like "Why do you feel undervalued and what would make you feel better about your compensation?" and "What is the best part about your compensation package?".

Frontier Communications
Lumen (formerly CenturyLink)53

Team Culture Ratings vs Lumen (formerly CenturyLink)

Frontier Communications

89 / 100

Team Culture Ratings vs Lumen (formerly CenturyLink)
Winner by 25%

Lumen (formerly CenturyLink)

64 / 100

Frontier Communications rates % higher than Lumen (formerly CenturyLink) on Team Culture Ratings vs Lumen (formerly CenturyLink) Ratings based on looking at 2040 ratings from employees of the two companies. Ratings come from the answers to questions like "What are some of the best things about your team?" and "Does Your Boss Hurt Your Company Culture?".

Frontier Communications
Lumen (formerly CenturyLink)64

Environment Culture Ratings vs Lumen (formerly CenturyLink)

Frontier Communications

77 / 100

Environment Culture Ratings vs Lumen (formerly CenturyLink)
Winner by 17%

Lumen (formerly CenturyLink)

60 / 100

Frontier Communications rates % higher than Lumen (formerly CenturyLink) on Environment Culture Ratings vs Lumen (formerly CenturyLink) Ratings based on looking at 2968 ratings from employees of the two companies. Ratings come from the answers to questions like "What needs to change to make the company culture better?" and "What is most positive about the culture and environment at your company?".

Frontier Communications
Lumen (formerly CenturyLink)60

Sentiment Culture Ratings vs Lumen (formerly CenturyLink)

Frontier Communications

65 / 100

Sentiment Culture Ratings vs Lumen (formerly CenturyLink)
Winner by 21%

Lumen (formerly CenturyLink)

44 / 100

Frontier Communications rates % higher than Lumen (formerly CenturyLink) on Sentiment Culture Ratings vs Lumen (formerly CenturyLink) Ratings based on looking at 2668 ratings from employees of the two companies. Ratings come from the answers to questions like "What would you most like to see improved at your company?" and "Are you typically excited about going to work each day?".

Frontier Communications
Lumen (formerly CenturyLink)43