



Employees at IntouchCX rank Mitul Kotecha and Shane Kozlowich in the Top 5% of similar sized companies. Comparatively, employees at iQor rank Gary Praznik in the Top 35% of similar sized companies. Employees rate their CEO differently based on the frequency of interaction, ability to affect company culture, and drive measurable results.

CEO of IntouchCX
BIO: IntouchCX is led by Mitul Kotecha and Shane Kozlowich, who have both been with the company for over a decade. Kotecha has held roles at IntouchCX, including Chief Financial Officer and, most recently, President and Chief Operations Officer. He has spearheaded major growth, operational, and service delivery strategies across the company’s products and solutions offerings. Kozlowich has also held the roles of President, Chief Financial Officer, and Chief Strategy Officer with IntouchCX, leading strategic initiatives such as mergers and acquisitions for the Company and its global corporate development, finance, accounting, HR, real estate, and technology offerings.

CEO of iQor
BIO: Gary Praznik, President and CEO. Gary joined iQor in 2000 as an industry veteran with over 20 years’ experience in customer contact and BPO professional services. During his time with iQor, he has held various global leadership roles in Operations and Business Development, where he expanded the company’s client base, achieved significant revenue growth, and implemented a number of operational innovations. Under Gary’s operational management, iQor’s employee base has expanded by more 25,000 to become one of the largest providers of customer experience solutions in the world

Women at IntouchCX rated their CEO an A+

Women at iQor rated their CEO a D+

Diverse Employees at IntouchCX rated their CEO an A+

Diverse Employees at iQor rated their CEO a C-


At IntouchCX, employees in the Business Development department rate Mitul Kotecha and Shane Kozlowich the highest. According to employees, Mitul Kotecha and Shane Kozlowich's ability to drive business results is Excellent. At iQor, the Marketing department's employees rate their CEO highest. And, 25% of iQor's employees approve of their CEO's management style.