


Employees at IntouchCX rank Mitul Kotecha and Shane Kozlowich in the Top 5% of similar sized companies. Similarly, employees at TP rank Jorge Amar in the Top 5% of similar sized companies. Employees rate their CEO differently based on the frequency of interaction, ability to affect company culture, and drive measurable results.

CEO of IntouchCX
BIO: IntouchCX is led by Mitul Kotecha and Shane Kozlowich, who have both been with the company for over a decade. Kotecha has held roles at IntouchCX, including Chief Financial Officer and, most recently, President and Chief Operations Officer. He has spearheaded major growth, operational, and service delivery strategies across the company’s products and solutions offerings. Kozlowich has also held the roles of President, Chief Financial Officer, and Chief Strategy Officer with IntouchCX, leading strategic initiatives such as mergers and acquisitions for the Company and its global corporate development, finance, accounting, HR, real estate, and technology offerings.

CEO of TP
BIO: Jorge Amar is a globally recognized expert in AI-native customer operations at scale, appointed Group CEO of TP by the Board of Directors, effective March 16, 2026. Previously, he served as Senior Partner and Global Lead of McKinsey's Digital Customer Care Practice, where for over a decade his mandate was to design and execute AI-native customer operations for the world's largest companies. Amar holds a Bachelor's degree in Accounting from the University of Buenos Aires and an MBA from Harvard Business School.

Women at IntouchCX rated their CEO an A+

Women at TP rated their CEO an A+

Diverse Employees at IntouchCX rated their CEO an A+

Diverse Employees at TP rated their CEO an A+


At IntouchCX, employees in the IT department rate Mitul Kotecha and Shane Kozlowich the highest. According to employees, Mitul Kotecha and Shane Kozlowich's ability to drive business results is Excellent. At TP, the Communications department's employees rate their CEO highest. And, 100% of TP's employees approve of their CEO's management style.