EMPLOYEE PARTICIPANTS: 294

TOTAL RATINGS: 2398

EMPLOYEE PARTICIPANTS: 395

TOTAL RATINGS: 4299

Smashburger vs Steak n Shake

Compare Smashburger versus Steak n Shake for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 294 employees and customers of Smashburger and 395 employees and customers of Steak n Shake.

Smashburger

Smashburger's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Smashburger. Their current valuation is $4.06B.

Steak n Shake

Steak n Shake's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Steak n Shake. Their current valuation is $614.97M.

2.6/5

Product Quality

2.4/5

Pricing

2.5/5

2.4/5

Customer Service

2.2/5

-44

NPS Score

25%	Promoters
6%	Passive
69%	Detractors

-35

NPS Score

29%	Promoters
7%	Passive
64%	Detractors

Net Promoter Score
Winner by 9

See how Smashburger compares to its competitors

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In-N-Out Burger

Umami

See how Steak n Shake compares to its competitors

Working at Smashburger vs Working at Steak n Shake

50 / 100

CEO Rating
Winner by 2%

Sardar Biglari

48 / 100

CEO Rating

Smashburger

Smashburger doesn't have enough ratings to calculate the Team Culture Ratings.

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Steak n Shake

Employees at Steak n Shake rate their CEO, Sardar Biglari, 48/100. This score is 2% lower than the scores of Smashburger's CEO, Tom Ryan. Employees in the Customer Support and Product departments rate Sardar Biglari the highest.

CEO Score 50

CEO Score

CEO Score 48

Overall Culture 50

Overall Culture

Overall Culture 48

-49

eNPS

-57

Gender Score 53

Gender Score

Gender Score 50

Diversity Score 49

Diversity Score

Diversity Score 48

Perk And Benefits 39

Perk And Benefits

Perk And Benefits 35

Professional Dev. 66

Professional Dev.

Professional Dev. 39

Overall Culture at Smashburger vs Steak n Shake

/ 100

Smashburger

Employees at Smashburger rate their Overall Culture a 50/100, with Customer Support and Sales as the two departments that rate their experience the highest.

Overall Culture
Winner by 2%

/ 100

Steak n Shake

Employees at Steak n Shake rate their Overall Culture a /100, with Sales and Product as the two departments that rate their experience the highest.

Smashburger50
Steak n Shake48

Employee Net Promoter Score at Smashburger vs Steak n Shake

-49

eNPS

Smashburger

48 Promoters 20%

27 Passives 11%

166 Detractors 69%

Employee Net Promoter Score
Winner by 8%

-57

eNPS

Steak n Shake

60 Promoters 17%

30 Passives 9%

251 Detractors 74%

Smashburger-50
Steak n Shake-57

Gender Score at Smashburger vs Steak n Shake

/ 100

Smashburger

Employees at Smashburger rate their Gender Score a 53/100, with Customer Support and Sales as the two departments that rate their experience the highest.

Gender Score
Winner by 3%

/ 100

Steak n Shake

Employees at Steak n Shake rate their Gender Score a /100, with Customer Support and Sales as the two departments that rate their experience the highest.

Smashburger
Steak n Shake50

Diversity Score at Smashburger vs Steak n Shake

/ 100

Smashburger

Employees at Smashburger rate their Diversity Score a 49/100, with Sales and Customer Success as the two departments that rate their experience the highest.

Diversity Score
Winner by 1%

/ 100

Steak n Shake

Employees at Steak n Shake rate their Diversity Score a /100, with Sales and Customer Support as the two departments that rate their experience the highest.

Smashburger
Steak n Shake48

Perk and Benefits Score at Smashburger vs Steak n Shake

/ 100

Smashburger

Employees at Smashburger rate their Perk and Benefits Score a 39/100, with Operations and Customer Success as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 4%

/ 100

Steak n Shake

Employees at Steak n Shake rate their Perk and Benefits Score a /100, with Customer Success and Product as the two departments that rate their experience the highest.

Smashburger38
Steak n Shake35

Professional Development Score at Smashburger vs Steak n Shake

/ 100

Smashburger

Employees at Smashburger rate their Professional Development Score a 66/100.

Professional Development Score
Winner by 27%

/ 100

Steak n Shake

Employees at Steak n Shake rate their Professional Development Score a /100, with Product and Sales as the two departments that rate their experience the highest.

Smashburger66
Steak n Shake38

Leadership Culture Ratings vs Steak n Shake

Smashburger

48 / 100

Leadership Culture Ratings vs Steak n Shake
Winner by 1%

Steak n Shake

47 / 100

Smashburger rates % higher than Steak n Shake on Leadership Culture Ratings vs Steak n Shake Ratings based on looking at 1469 ratings from employees of the two companies. Ratings come from the answers to questions like "Do Your Company Leaders Do What They Should to Retain You as an Employee?" and "Do you approve of the job your executive team is doing at your company?".

Smashburger48
Steak n Shake47

Compensation Culture Ratings vs Steak n Shake

Smashburger

41 / 100

Compensation Culture Ratings vs Steak n Shake
Winner by 1%

Steak n Shake

40 / 100

Smashburger rates % higher than Steak n Shake on Compensation Culture Ratings vs Steak n Shake Ratings based on looking at 1027 ratings from employees of the two companies. Ratings come from the answers to questions like "Are you satisfied with your stock/equity compensation?" and "Do you believe you're paid fairly?".

Smashburger40
Steak n Shake39

Team Culture Ratings vs Steak n Shake

Smashburger

52 / 100

Team Culture Ratings vs Steak n Shake
Winner by 1%

Steak n Shake

51 / 100

Smashburger rates % higher than Steak n Shake on Team Culture Ratings vs Steak n Shake Ratings based on looking at 932 ratings from employees of the two companies. Ratings come from the answers to questions like "What are some of the best things about your team?" and "Are your company's meetings effective?".

Smashburger52
Steak n Shake51

Environment Culture Ratings vs Steak n Shake

Tied

Smashburger tied with Steak n Shake on Environment Culture Ratings vs Steak n Shake Ratings based on looking at 864 ratings from employees of the two companies. Ratings come from the answers to questions like "Does someone you work with closely, make you want to quit your job?" and "What is most positive about the culture and environment at your company?".

Smashburger62
Steak n Shake62

Sentiment Culture Ratings vs Steak n Shake

Smashburger

47 / 100

Sentiment Culture Ratings vs Steak n Shake
Winner by 2%

Steak n Shake

45 / 100

Smashburger rates % higher than Steak n Shake on Sentiment Culture Ratings vs Steak n Shake Ratings based on looking at 1200 ratings from employees of the two companies. Ratings come from the answers to questions like "What do you like best about your company?" and "What would you most like to see improved at your company?".

Smashburger47
Steak n Shake45