EMPLOYEE PARTICIPANTS: 300

TOTAL RATINGS: 2412

EMPLOYEE PARTICIPANTS: 408

TOTAL RATINGS: 4473

Smashburger vs Steak n Shake

Compare Smashburger versus Steak n Shake for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 300 employees and customers of Smashburger and 408 employees and customers of Steak n Shake.

Smashburger

Smashburger's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Smashburger. Their current valuation is $4.06B.

Steak n Shake

Steak n Shake's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Steak n Shake. Their current valuation is $614.97M.

2.7/5

Product Quality

2.4/5

Pricing

2.5/5

2.4/5

Customer Service

2.2/5

-41

NPS Score

25%	Promoters
9%	Passive
66%	Detractors

-34

NPS Score

29%	Promoters
8%	Passive
63%	Detractors

Net Promoter Score
Winner by 7

See how Smashburger compares to its competitors

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In-N-Out Burger

Umami

Working at Smashburger vs Working at Steak n Shake

50 / 100

CEO Rating
Winner by 2%

Sardar Biglari

48 / 100

CEO Rating

Smashburger

Smashburger doesn't have enough ratings to calculate the Team Culture Ratings.

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Steak n Shake

Employees at Steak n Shake rate their CEO, Sardar Biglari, 48/100. This score is 2% lower than the scores of Smashburger's CEO, Tom Ryan. Employees in the Customer Support and Product departments rate Sardar Biglari the highest.

CEO Score 50

CEO Score

CEO Score 48

Overall Culture 50

Overall Culture

Overall Culture 48

-49

eNPS

-57

Gender Score 53

Gender Score

Gender Score 49

Diversity Score 49

Diversity Score

Diversity Score 47

Perk And Benefits 39

Perk And Benefits

Perk And Benefits 35

Professional Dev. 66

Professional Dev.

Professional Dev. 38

Overall Culture at Smashburger vs Steak n Shake

/ 100

Smashburger

Employees at Smashburger rate their Overall Culture a 50/100, with Customer Support and Sales as the two departments that rate their experience the highest.

Overall Culture
Winner by 2%

/ 100

Steak n Shake

Employees at Steak n Shake rate their Overall Culture a /100, with Sales and Customer Support as the two departments that rate their experience the highest.

Smashburger
Steak n Shake47

Employee Net Promoter Score at Smashburger vs Steak n Shake

-49

eNPS

Smashburger

48 Promoters 20%

27 Passives 11%

170 Detractors 69%

Employee Net Promoter Score
Winner by 8%

-57

eNPS

Steak n Shake

60 Promoters 17%

31 Passives 9%

261 Detractors 74%

Smashburger
Steak n Shake-57

Gender Score at Smashburger vs Steak n Shake

/ 100

Smashburger

Employees at Smashburger rate their Gender Score a 53/100, with Customer Support and Sales as the two departments that rate their experience the highest.

Gender Score
Winner by 4%

/ 100

Steak n Shake

Employees at Steak n Shake rate their Gender Score a /100, with Customer Support and Sales as the two departments that rate their experience the highest.

Smashburger
Steak n Shake49

Diversity Score at Smashburger vs Steak n Shake

/ 100

Smashburger

Employees at Smashburger rate their Diversity Score a 49/100, with Sales and Customer Success as the two departments that rate their experience the highest.

Diversity Score
Winner by 2%

/ 100

Steak n Shake

Employees at Steak n Shake rate their Diversity Score a /100, with Sales and Customer Support as the two departments that rate their experience the highest.

Smashburger
Steak n Shake47

Perk and Benefits Score at Smashburger vs Steak n Shake

/ 100

Smashburger

Employees at Smashburger rate their Perk and Benefits Score a 39/100, with Operations and Customer Success as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 4%

/ 100

Steak n Shake

Employees at Steak n Shake rate their Perk and Benefits Score a /100, with Customer Success and Product as the two departments that rate their experience the highest.

Smashburger
Steak n Shake35

Professional Development Score at Smashburger vs Steak n Shake

/ 100

Smashburger

Employees at Smashburger rate their Professional Development Score a 66/100.

Professional Development Score
Winner by 28%

/ 100

Steak n Shake

Employees at Steak n Shake rate their Professional Development Score a /100, with Sales and Operations as the two departments that rate their experience the highest.

Smashburger
Steak n Shake37

Leadership Culture Ratings vs Steak n Shake

Smashburger

48 / 100

Leadership Culture Ratings vs Steak n Shake
Winner by 2%

Steak n Shake

46 / 100

Smashburger rates % higher than Steak n Shake on Leadership Culture Ratings vs Steak n Shake Ratings based on looking at 1505 ratings from employees of the two companies. Ratings come from the answers to questions like "How often do you get valuable feedback on how to improve at work?" and "What does the leadership team need to get better at?".

Smashburger
Steak n Shake46

Compensation Culture Ratings vs Steak n Shake

Smashburger

41 / 100

Compensation Culture Ratings vs Steak n Shake
Winner by 2%

Steak n Shake

39 / 100

Smashburger rates % higher than Steak n Shake on Compensation Culture Ratings vs Steak n Shake Ratings based on looking at 1048 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you believe you're paid fairly?" and "Are you satisfied with your stock/equity compensation?".

Smashburger
Steak n Shake39

Team Culture Ratings vs Steak n Shake

Smashburger

52 / 100

Team Culture Ratings vs Steak n Shake
Winner by 1%

Steak n Shake

51 / 100

Smashburger rates % higher than Steak n Shake on Team Culture Ratings vs Steak n Shake Ratings based on looking at 950 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate the quality of your coworkers?" and "Are your company's meetings effective?".

Smashburger
Steak n Shake51

Environment Culture Ratings vs Steak n Shake

Tied

Smashburger tied with Steak n Shake on Environment Culture Ratings vs Steak n Shake Ratings based on looking at 882 ratings from employees of the two companies. Ratings come from the answers to questions like "What is most positive about the culture and environment at your company?" and "Is your work environment positive or negative?".

Smashburger
Steak n Shake62

Sentiment Culture Ratings vs Steak n Shake

Smashburger

47 / 100

Sentiment Culture Ratings vs Steak n Shake
Winner by 2%

Steak n Shake

45 / 100

Smashburger rates % higher than Steak n Shake on Sentiment Culture Ratings vs Steak n Shake Ratings based on looking at 1231 ratings from employees of the two companies. Ratings come from the answers to questions like "Are you typically excited about going to work each day?" and "What makes you most happy at work?".

Smashburger
Steak n Shake45