Percepta – It's great but, if you follow your schedule your case load can become overwhelming simply because some teams go into other auxes to avoid taking calls. You'll have 40 agents available but only 3 or so will be in ready which penalizes the people who follow their schedules.
Percepta is a global customer relationship organization that manages all forms of contact with our clients’ customers, prospective customers, suppliers, and distribution networks. We have positioned ourselves as a customer contact specialist, managing all aspects of the contact experience. As a global organization, we offer worldwide reach and have the capability to service customers in multiple languages and time zones.Weiterlesen
It's great but, if you follow your schedule your case load can become overwhelming simply because some teams go into other auxes to avoid taking calls. You'll have 40 agents available but only 3 or so will be in ready which penalizes the people who follow their schedules.
Was ist am positivsten an Kultur und Umgang in Ihrem Unternehmen?
We're always having different things to encourage participation
Was gefällt dir am besten am Führungsteam?
Leadership is readily accessible and available to speak with
Was macht Sie bei der Arbeit am glücklichsten?
The time I have available to actually focus on my customers.
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