Percepta Employee Reviews
Out of 2297 Percepta employee reviews, 94% were positive. The remaining 6% were constructive reviews with the goal of helping Percepta improve their work culture.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
The leadership is changing the culture for the better.
Review from HR Dept · Posted 11 days ago
Supportive and approachable, doing good.
Team leadership is very thoughtful and open minded. They are there if help is required.
Review from Customer Support Dept
They are so positive! They are all about growing us to our full potential.
Review from Marketing Dept
The leadership is amazing! Always willing to offer advise and encouragement to the team often.
What does the leadership team need to get better at?
communication, during coaching, it's a "me" time only, they need to learn to listen without just trying to blame.
Review from Customer Support Dept
I've officially resigned. There is a pattern of being mistreated within Percepta.
Review from Customer Support Dept
work on process, especially on how to work cases
Review from IT Dept
The leadership team needs to get better at being there for the agents as much as they want us to be concierge to the customers.
communication, clear understanding of each person's goals to company as whole, again communication, guidance, support, opportunities
Review from HR Dept
What is the best part about your compensation package?
It's market competitive and equitable.
Review from HR Dept
the benefits are great for me and my family
potential for "bonus" based on company and personal goals
Great benefit package, with options to tailor to one's needs.
Review from Operations Dept
I feel my retirement package is the best part of my compensation.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I feel that the yearly increase should be more than 30 cents, and I also feel that there should be bonus like the other teams.
I don't feel that way about the comp
I feel undervalued a little simply because of the pay. It's easy to come into this company and learn different lines of business without the pay. I currently have worked 4 lines of business, and the pay doesn't match it. Ops managers are paid more to do less while TL's are paid less to do more.
Review from Marketing Dept
I feel that raises should be given regularly based on cost of living and longevity.
Review from Customer Success Dept
Stock options and more compensation for work
What are some of the best things about your team?
Everyone get to voice their opinion and all suggestions are received and considered to make the program better.
Good ethic and hard working
We genuinely support each other and care about what we need to get the job done.
Review from HR Dept
they are wiling to help you out at any time
The comradery and how we all accept each other's believes and cultural differences. Also, how we all work together to meet goals.
What do your coworkers need to improve and how could you work together better?
no, they are ok in the area needed
Review from Customer Success Dept
There could be less chattering and less messy conversations. I feel the center has clicks which causes a divide and misunderstanding. Everyone is worried about the next instead of making sure their ducks are in a row
Review from Customer Success Dept
A better demonstration of honesty and transparency
Review from Admin Dept
a questão é motivacional, sem isso dificil me
Review from Operations Dept
there are different rules for different people. Processes are unclear and not effectively communicated to the team.
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
Everyone here is positive, very welcoming, knowledgeable, and sweet.
The supportive culture, friendly colleagues, and collaborative working environment.
The Co- workers are supportive and helpful. Mostly everyone is willing to go the extra mile to help resolve a problem.
Review from Customer Support Dept
The most positive aspect of Percepta's culture is its strong focus on teamwork, respect, and supporting one another. The company's values, including Service Beyond Self, Win Together, and Lead with Humility, encourage collaboration, open communication, and a customer-first mindset. I appreciate work
Review from Customer Support Dept
The most positive aspect is the healthy and supportive work culture. People are respectful, approachable, and willing to help one another. There’s a strong sense of teamwork, open communication, and mutual respect, making it a positive and comfortable place to wor
Review from Business Development Dept
What needs to change to make the company culture better?
Putting the right people in the right places.
Review from Customer Support Dept
Be honest about the position, what is offered is not the actual job. Managers/leads only do job initial job momentarily and then are moved to positions of authority- then teach by book rather than actual experience
There needs to be a new management team from Chris on down
Review from Customer Support Dept
the people in positions need to better be qualified
What did you like most about the interview process?
Straightforward, forthcoming, and quick. Interview questions were the standard STAR style, nothing crazy, if you have basic common sense, you will be great.
I was able to nest with someone prior to the interview.
The interview process was friendly, professional, and made me feel we
It was a group with other potential employees. It felt relaxed.
Review from Customer Support Dept
The overall experience was pleasant
Review from Customer Support Dept
What would you improve about your company's interview process?
During the interview you are told you will be taking inbound calls and making outbound calls EVERY DAY not when management feel like it
Review from Customer Support Dept
What makes you most happy at work?
The positive mental attitude to work together and progress
Seeing the team be successful and doing the right thing, not the easy thing.
Review from HR Dept
learning how to do more
Knowing that I am supported
The thing that makes me most happy is interacting with people on team and others in the office.
Review from Marketing Dept
What's going wrong and how can it be improved?
the customers are not happy with Ford
Review from Customer Support Dept
not making enough money for all the work we do.
Review from Customer Success Dept
It's more of a personal thing than the job or environment whenever I'm heading to work. The drive for me is a far one some days due to the traffic. The only real thing that could solve it is WFH or hybrid work
Review from Customer Support Dept
More positive communication of the company future and employee performance
Review from Admin Dept
Before we had programs for father's day and mother's day, but this year there's none, I hope they could do events again
Review from Customer Support Dept
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What would you most like to see improved at your company?
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