Percepta Employee Reviews
Out of 2072 Percepta employee reviews, 94% were positive. The remaining 6% were constructive reviews with the goal of helping Percepta improve their work culture.
Briefly describe your overall experience at your company
Review from Customer Success Dept
What do you like best about the leadership team?
The leaders truly lead by example—they’re inspiring, supportive, and always open to feedback. Their vision and positivity set the tone for the whole organizat
Review from Customer Support Dept
The leadership team is approachable, transparent, and genuinely cares about employee growth. They communicate clearly, inspire confidence, and lead by example, creating a positive and motivating workplace culture.
I appreciate that the leadership team is approachable, transparent, and genuinely supportive of both our professional growth and well-being.
What I like best about the leadership team is their approachability and genuine support for employees. They communicate clearly, lead by example, and make decisions that show they value both the team’s success and individual growt
Review from IT Dept
What I appreciate most about the leadership team is their transparency, approachability, and genuine care for people. They lead by example, communicate clearly, and consistently support growth, making it easy to trust and stay aligned with their vision.
What does the leadership team need to get better at?
I've officially resigned. There is a pattern of being mistreated within Percepta.
Review from Customer Support Dept
work on process, especially on how to work cases
Review from IT Dept
The leadership team needs to get better at being there for the agents as much as they want us to be concierge to the customers.
communication, clear understanding of each person's goals to company as whole, again communication, guidance, support, opportunities
Review from HR Dept
Communication, accuracy, and follow up
What is the best part about your compensation package?
I really appreciate the fair pay, excellent benefits, and the recognition programs that reward great performance. It feels good to know my efforts are valued.
Review from Customer Support Dept
The best part of my compensation package is the balance of competitive pay, performance-based bonuses, and comprehensive benefits that truly support both my professional and personal well-being.
Confidential, I don't want to share it this time, but it was good
basic pay and overtime pay
Review from IT Dept
The compensation package here is truly competitive—fair base pay, strong benefits, and meaningful performance incentives. It reflects the value the company places on its people and helps me feel both financially secure and genuinely appreciate
Why do you feel undervalued and what would make you feel better about your compensation?
Stock options and more compensation for work
Metric sometimes are not that easy to reach because it's based on the client's opinion of the company
Review from Customer Support Dept
I don’t feel undervalued, but I do believe my comp
Review from HR Dept
More money for your experience.
Review from Customer Success Dept
Living wage for all on the team. If you want educated college degree caliber you need to pay more, they need to be able to pay off thei
Review from Customer Support Dept
What are some of the best things about your team?
My team is amazing! Everyone brings unique strengths, and we work together seamlessly. There’s a real sense of trust, encouragement, and shared succes
Review from Customer Support Dept
My team is collaborative, supportive, and driven. We communicate openly, celebrate each other’s successes, and work together to solve challenges efficiently while maintaining a positive and fun atmospher
Willing to help each other whenever!
We all always support each other when we need it most, whether during work hours or outside of them.
Review from Customer Success Dept
I truly appreciate how approachable and transparent the leadership team is, and how they genuinely support our growth and well-being.
What do your coworkers need to improve and how could you work together better?
no, they are ok in the area needed
Review from Customer Success Dept
There could be less chattering and less messy conversations. I feel the center has clicks which causes a divide and misunderstanding. Everyone is worried about the next instead of making sure their ducks are in a row
Review from Customer Success Dept
A better demonstration of honesty and transparency
Review from Admin Dept
a questão é motivacional, sem isso dificil me
Review from Operations Dept
there are different rules for different people. Processes are unclear and not effectively communicated to the team.
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
The culture is energetic and inclusive—people genuinely care about each other. It’s a place that promotes creativity, balance, and continuous improvem
Review from Customer Support Dept
The culture is inclusive, respectful, and growth-oriented. The environment encourages creativity, teamwork, and continuous learning, making it a place where everyone feels valued and motivated to do their best work.
I think my team mates
Review from Customer Success Dept
The culture promotes collaboration, respect, and inclusivity, making it easy to feel valued and connected with the team.
The most positive thing about the culture and environment at Percepta is the genuine sense of support and teamwork. People are approachable, collaboration is encouraged, and there’s a focus on creating a respectful, uplifting workplace where everyone feels value
Review from IT Dept
What needs to change to make the company culture better?
Putting the right people in the right places.
Review from Customer Support Dept
Be honest about the position, what is offered is not the actual job. Managers/leads only do job initial job momentarily and then are moved to positions of authority- then teach by book rather than actual experience
There needs to be a new management team from Chris on down
Review from Customer Support Dept
the people in positions need to better be qualified
What did you like most about the interview process?
The interview process was smooth and engaging. The recruiters were friendly, communication was clear, and I felt respected and excited to join the team.
Review from Customer Support Dept
I appreciated how organized, transparent, and welcoming the interview process was. The interviewers were professional and genuinely interested in my experience, which made the process both comfortable and engaging.
It was so chill and funny
Review from Customer Success Dept
I appreciated how smooth and well-organized the interview process was, and how the interviewers made me feel comfortable and valued from the start.
What I liked most about the interview process was how they appreciated my presentation, even though it was very simple.
Review from IT Dept
What would you improve about your company's interview process?
During the interview you are told you will be taking inbound calls and making outbound calls EVERY DAY not when management feel like it
Review from Customer Support Dept
What makes you most happy at work?
I feel happiest when I’m solving challenges with my teammates and seeing the results of our collaboration. The positive energy here makes every day rewardin
Review from Customer Support Dept
I’m happiest at work when I’m collaborating with my team, seeing our ideas come to life, and knowing that my contributions make a real impact. The supportive culture and opportunities to grow keep me motivated every
Probably is just work with my team
Review from Customer Success Dept
What makes me happiest at work is being able to contribute meaningfully, collaborate with supportive teammates, and see the positive impact of what we do.
Work life balance. I really appreciate it since I am a single parent. I have 2 daughters.
Review from IT Dept
What's going wrong and how can it be improved?
not making enough money for all the work we do.
Review from Customer Success Dept
It's more of a personal thing than the job or environment whenever I'm heading to work. The drive for me is a far one some days due to the traffic. The only real thing that could solve it is WFH or hybrid work
Review from Customer Support Dept
More positive communication of the company future and employee performance
Review from Admin Dept
Before we had programs for father's day and mother's day, but this year there's none, I hope they could do events again
Review from Customer Support Dept
its just personal growth. nothing the company is doing or not doing
Review from Customer Support Dept
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What would you most like to see improved at your company?
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