Percepta Employee Reviews
Out of 2266 Percepta employee reviews, 94% were positive. The remaining 6% were constructive reviews with the goal of helping Percepta improve their work culture.
Briefly describe your overall experience at your company
Posted 16 days ago
Posted 16 days ago
Review from Marketing Dept · Posted 17 days ago
What do you like best about the leadership team?
amazing team and amazing leader
Posted 16 days ago
My manager is an outstanding leader guide and friend. She has been supportive in every way with the goal of positive daily productivity and a fun environment with keeping professionalism in mind.
Posted 16 days ago
My new TL has been great so far
Posted 16 days ago
Very transparent and willing to work with you, where you are at.
Posted 16 days ago
I love that the leadership team communicates! You can ask them anything and they'll make sure to get an answer for you. I love their teamwork and the meetings they have just to touch base with you.
Review from Marketing Dept · Posted 17 days ago
What does the leadership team need to get better at?
communication, during coaching, it's a "me" time only, they need to learn to listen without just trying to blame.
Review from Customer Support Dept · Posted 24 days ago
I've officially resigned. There is a pattern of being mistreated within Percepta.
Review from Customer Support Dept
work on process, especially on how to work cases
Review from IT Dept
The leadership team needs to get better at being there for the agents as much as they want us to be concierge to the customers.
communication, clear understanding of each person's goals to company as whole, again communication, guidance, support, opportunities
Review from HR Dept
What is the best part about your compensation package?
the benefits are great for me and my family
Posted 16 days ago
potential for "bonus" based on company and personal goals
Posted 16 days ago
Great benefit package, with options to tailor to one's needs.
Review from Operations Dept · Posted 18 days ago
I feel my retirement package is the best part of my compensation.
Review from Customer Support Dept · Posted 18 days ago
the quality score incentive and basic salary
Review from Customer Support Dept · Posted 22 days ago
Why do you feel undervalued and what would make you feel better about your compensation?
I feel that the yearly increase should be more than 30 cents, and I also feel that there should be bonus like the other teams.
Posted 16 days ago
I don't feel that way about the comp
Posted 16 days ago
I feel undervalued a little simply because of the pay. It's easy to come into this company and learn different lines of business without the pay. I currently have worked 4 lines of business, and the pay doesn't match it. Ops managers are paid more to do less while TL's are paid less to do more.
Review from Marketing Dept · Posted 17 days ago
I feel that raises should be given regularly based on cost of living and longevity.
Review from Customer Success Dept · Posted 18 days ago
Stock options and more compensation for work
What are some of the best things about your team?
they are wiling to help you out at any time
Posted 16 days ago
The comradery and how we all accept each other's believes and cultural differences. Also, how we all work together to meet goals.
Posted 16 days ago
there strive to do great
Posted 16 days ago
Willingness to support however they can
Posted 16 days ago
What I love about my team is that their energetic. I love how curious and eager they are to learn. I love how they have friendly competitions and communicate with another.
Review from Marketing Dept · Posted 17 days ago
What do your coworkers need to improve and how could you work together better?
no, they are ok in the area needed
Review from Customer Success Dept
There could be less chattering and less messy conversations. I feel the center has clicks which causes a divide and misunderstanding. Everyone is worried about the next instead of making sure their ducks are in a row
Review from Customer Success Dept
A better demonstration of honesty and transparency
Review from Admin Dept
a questão é motivacional, sem isso dificil me
Review from Operations Dept
there are different rules for different people. Processes are unclear and not effectively communicated to the team.
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
they are very diverse and loves to celebrate every holiday
Posted 16 days ago
The most positive thing is the sense of acceptance and acknowledgment.
Posted 16 days ago
its all diff personalities and fun
Posted 16 days ago
truly open-door policy at all levels
Posted 16 days ago
Inclusivity, recognition of performance, uplifting management
Review from Operations Dept · Posted 18 days ago
What needs to change to make the company culture better?
Putting the right people in the right places.
Review from Customer Support Dept
Be honest about the position, what is offered is not the actual job. Managers/leads only do job initial job momentarily and then are moved to positions of authority- then teach by book rather than actual experience
There needs to be a new management team from Chris on down
Review from Customer Support Dept
the people in positions need to better be qualified
What did you like most about the interview process?
Not much, it did seem a lli over the top
Posted 16 days ago
Was 9 years ago but do remember it was positive. I know that the process has been enhanced since then and am confident makes for an even better experience
Posted 16 days ago
Good overall experience, comfortable environment, welcoming interviewers
Review from Operations Dept · Posted 18 days ago
The process was seamless and very easy
Review from Customer Success Dept · Posted 18 days ago
I felt at ease and not under immense pressure because the interviewer was so personable.
Review from Customer Support Dept · Posted 18 days ago
What would you improve about your company's interview process?
During the interview you are told you will be taking inbound calls and making outbound calls EVERY DAY not when management feel like it
Review from Customer Support Dept
What makes you most happy at work?
learning how to do more
Posted 16 days ago
Knowing that I am supported
Posted 16 days ago
The thing that makes me most happy is interacting with people on team and others in the office.
Review from Marketing Dept · Posted 17 days ago
getting paid the money I worked for. And also helping customers with their vehicle concerns.
Review from Customer Support Dept · Posted 17 days ago
Flexibility, recognition and culture of professionalism and performance.
Review from Operations Dept · Posted 18 days ago
What's going wrong and how can it be improved?
the customers are not happy with Ford
Review from Customer Support Dept · Posted 24 days ago
not making enough money for all the work we do.
Review from Customer Success Dept
It's more of a personal thing than the job or environment whenever I'm heading to work. The drive for me is a far one some days due to the traffic. The only real thing that could solve it is WFH or hybrid work
Review from Customer Support Dept
More positive communication of the company future and employee performance
Review from Admin Dept
Before we had programs for father's day and mother's day, but this year there's none, I hope they could do events again
Review from Customer Support Dept
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