Percepta Leadership Employee Reviews
What do you like best about the leadership team?
The leaders truly lead by example—they’re inspiring, supportive, and always open to feedback. Their vision and positivity set the tone for the whole organizat
Review from Customer Support Dept
The leadership team is approachable, transparent, and genuinely cares about employee growth. They communicate clearly, inspire confidence, and lead by example, creating a positive and motivating workplace culture.
I appreciate that the leadership team is approachable, transparent, and genuinely supportive of both our professional growth and well-being.
What I like best about the leadership team is their approachability and genuine support for employees. They communicate clearly, lead by example, and make decisions that show they value both the team’s success and individual growt
Review from IT Dept
What I appreciate most about the leadership team is their transparency, approachability, and genuine care for people. They lead by example, communicate clearly, and consistently support growth, making it easy to trust and stay aligned with their vision.
They are super comprehensive and eager to help.
Review from Customer Support Dept
They are accessible and care about their employees.
Review from HR Dept
Fairness, knowledge, caring about our team
Review from Customer Support Dept
Very transparent specially with their goals and plans.
Review from HR Dept
I appreciate the leadership team because we communicate effectively, treat each other with respect, and collaborate well
Review from HR Dept
They don't micromanage us. They value our contributions.
The professionalism and compassion about their job.
Review from Customer Support Dept
They really work hard and service internal & external customers
Review from IT Dept
The leaders maintain accessibility and open communication
Review from Operations Dept
Nothing in particular that I know. It would be interesting to be aware of planned / strategies.
Review from Customer Support Dept
They make me feel heard when I have something that needs to be addressed. The leadership is always trying to find ways to help us agents become better customer service specialists with our coaching and meetings. They want us to come to them if we have any issues to address.
Review from Customer Support Dept
Care for both career and self development.
Review from IT Dept
They care about their employees and work with them constantly to improve their performance and ensure quality
Review from Customer Support Dept
Promote open mind and teamwork. Welcome the initiatives and respect to each other.
Review from Operations Dept
The leadership team is the best because they are always willing to help with any concerns or questions, which the leadership always have the employees back with all the support and love in assisting with the growth of the staff. The support system is amazing because the leadership really cares.
Review from Customer Support Dept
What does the leadership team need to get better at?
I've officially resigned. There is a pattern of being mistreated within Percepta.
Review from Customer Support Dept
work on process, especially on how to work cases
Review from IT Dept
The leadership team needs to get better at being there for the agents as much as they want us to be concierge to the customers.
communication, clear understanding of each person's goals to company as whole, again communication, guidance, support, opportunities
Review from HR Dept
Communication, accuracy, and follow up
Focusing on work and not knit picking
Review from Customer Support Dept