A-
78/100
Percepta Claimed Company
Percepta is a global customer relationship organization that manages all forms of contact with our clients’ customers, prospective customers, suppliers, and distribution networks. We have positioned ourselves as a customer contact specialist, managing all aspects of the contact experience. As a global organization, we offer worldwide reach and have the capability to service customers in multiple languages and time zones. read more
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Percepta Compensation Employee Reviews
All
Positive
Constructive
What is the best part about your compensation package?
the benefits are great for me and my family
Posted 16 days ago
potential for "bonus" based on company and personal goals
Posted 16 days ago
Great benefit package, with options to tailor to one's needs.
Review from Operations Dept · Posted 18 days ago
I feel my retirement package is the best part of my compensation.
Review from Customer Support Dept · Posted 19 days ago
the quality score incentive and basic salary
Review from Customer Support Dept · Posted 23 days ago
I like the increase in pay and health benefits.
Posted 23 days ago
I actually do not use the compensations packages unless bonuses
Review from Customer Support Dept · Posted 23 days ago
Its a good feeling to get extra bonus for good work and customer satisfaction. We feel highly motivated everyday
Posted 23 days ago
Hourly rate. benefits and yearly merit increases
Posted 24 days ago
insurance and the 401K provided
Posted 24 days ago
The pay, and the ability to receive a bonuses.
Review from Business Development Dept · Posted 25 days ago
The HMO, it's very accessible and reliable.
Review from Operations Dept · Posted 25 days ago
MY 401 k Plan, and insurance, vacations days and personal days
Posted 25 days ago
he Annual Incentive Plan (AIP) is a significant motivator for me. It serves as tangible validation that my hard work is recognized and that my daily contributions are making a meaningful impact on the company’s overall succes
Review from Operations Dept · Posted a month ago
The WFM set-up and PTO Credits.
Posted a month ago
I am happy with the company's contribution to our retirement account.
Review from Customer Support Dept · Posted a month ago
It allows me to focus on doing my work well without worrying about everyday life
Review from Customer Success Dept · Posted a month ago
Everything, since it can provide the needs of my family.
Posted a month ago
Competitive against previous roles in other businesses
Review from Operations Dept · Posted a month ago
Regular merit increments each year.
Posted a month ago
Why do you feel undervalued and what would make you feel better about your compensation?
I feel that the yearly increase should be more than 30 cents, and I also feel that there should be bonus like the other teams.
Posted 16 days ago
I don't feel that way about the comp
Posted 16 days ago
I feel undervalued a little simply because of the pay. It's easy to come into this company and learn different lines of business without the pay. I currently have worked 4 lines of business, and the pay doesn't match it. Ops managers are paid more to do less while TL's are paid less to do more.
Review from Marketing Dept · Posted 17 days ago
I feel that raises should be given regularly based on cost of living and longevity.
Review from Customer Success Dept · Posted 18 days ago
Stock options and more compensation for work
Metric sometimes are not that easy to reach because it's based on the client's opinion of the company
Review from Customer Support Dept
I don’t feel undervalued, but I do believe my comp
Review from HR Dept
More money for your experience.
Review from Customer Success Dept
Living wage for all on the team. If you want educated college degree caliber you need to pay more, they need to be able to pay off thei
Review from Customer Support Dept
The position we do at percepta should be at least $25.
Review from Customer Success Dept
Un aumento de sueldo, Tenía un problema médico, al no haber medicamento en
Review from Customer Support Dept
I feel the workload is a little bit heavy and deserves more pay. There are positions that have less tasks with more pay. The position can be a bit challenging and i feel that if the pay were a little better it would show the employees how much they are valued and appreciated vs feeling unvalued.
Review from Customer Success Dept
Voice account is hard to handle in real time. There should be so-called skills compensation program
Review from Customer Support Dept
I feel undervalued because it seems as if when you start meeting one goal the goalpost is moved to make it even harder to succeed. This decreases moral and makes job less appealing. And compensation is okay, but I feel that the company can be more generous w/ the perks we once were given when I star
Review from Customer Support Dept
The only thing is that I compare the paycheck according to this job position to other companies and the other companies seem to compensate a bit more their employees
Review from Operations Dept
Honestly either a raise or the option of WFH or hybrid work as my TL has been trying to get for me for the past couple months since my position changed.
Review from Customer Support Dept
I feel like we deserve a slightly higher amount of pay given the amount of work we do to provide Ford and the Ford/Lincoln dealers with support
Review from Customer Support Dept
The bonus structure is low. The annual salaries do not align with industry standards. and the Health insurance programs have little coverage and high premiums
Review from Admin Dept
I work in BEV and I feel the work we do in BEV requires more compensation, due to the technicality of the calls we receive.
Review from Customer Support Dept
They should give perks, rewards or perci points every anniversaries or birthdays of employees especially those who have been working in the company for so long.
Review from Customer Support Dept
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