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Percepta Claimed Company
Percepta is a global customer relationship organization that manages all forms of contact with our clients’ customers, prospective customers, suppliers, and distribution networks. We have positioned ourselves as a customer contact specialist, managing all aspects of the contact experience. As a global organization, we offer worldwide reach and have the capability to service customers in multiple languages and time zones. read more
Percepta Company Culture
Percepta Culture
This score is derived from employee ratings & reviewsChoice Employer
A+
4.9/5
Percepta CEO
Top 5%Top 5% of Similar Size Companies on Comparably
Karen Gurganious
89 /100
See More
Diversity at Percepta
Top 5%Top 5% of Similar Size Companies on Comparably
A+
Diverse employees at Percepta have rated Team, Leadership, and Manager as the highest categories they have scored
Women at Percepta
Top 10%Top 10% of Similar Size Companies on Comparably
A
Women at Percepta have rated Leadership, Manager, and Executive Team as the highest categories they have scored
Percepta eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 5%Top 5% of Similar Size Companies on Comparably
Recommend to a Friend?
69
Percepta employees are 69% more likely to recommend Percepta as a great place to work
| 79% | Promoters |
|---|---|
| 11% | Passives |
| 10% | Detractors |
Working at Percepta
Working at Percepta is rated highly by 719 employees, across various culture dimensions. Percepta employees are most satisfied about CEO Rating, Environment, and Executive Team categories, putting Percepta’s culture in the Top 5% compared to similar sized companies on Comparably and in the Top 5% compared to other companies in Warren, MI. See below in detail how working at Percepta was rated by employees.
Overall Company Culture at Percepta
A+
Overall Company Culture at Percepta is rated A+
Last updated months ago
Top
5%
Percepta ranks in the Top 5% of other companies on Comparably with 1,001-5,000 Employees for Overall Company Culture Score
Percepta Employee Reviews
Out of 2072 Percepta employee reviews, 94% were positive. The remaining 6% were constructive reviews with the goal of helping Percepta improve their work culture.
| Positive Reviews | 94% |
|---|---|
| Constructive Feedback | 6% |
Positive Reviews From Percepta Employees
- What did you like most about the interview process?The interview process was smooth and engaging. The recruiters were friendly, communication was clear, and I felt respected and excited to join the team.
- What makes you most happy at work?I feel happiest when I’m solving challenges with my teammates and seeing the results of our collaboration. The positive energy here makes every day rewardin
- What is most positive about the culture and environment at your company?The culture is energetic and inclusive—people genuinely care about each other. It’s a place that promotes creativity, balance, and continuous improvem
Constructive Feedback From Percepta Employees
- Why do you feel undervalued and what would make you feel better about your compensation?Stock options and more compensation for work
- Why do you feel undervalued and what would make you feel better about your compensation?Metric sometimes are not that easy to reach because it's based on the client's opinion of the company
- Why do you feel undervalued and what would make you feel better about your compensation?I don’t feel undervalued, but I do believe my comp
Percepta Company Information
Percepta Company Overview
Percepta is a global customer relationship organization that manages all forms of contact with our clients’ customers, prospective customers, suppliers, and distribution networks. We have positioned ourselves as a customer contact specialist, managing all aspects of the contact experience. As a global organization, we offer worldwide reach and have the capability to service customers in multiple languages and time zones.
Percepta was founded in 2000 and its current CEO is Karen Gurganious. Since its inception 26 years ago, Percepta has grown to 3999 employees.
Percepta Mission, Vision & Values
Percepta Mission Statement
We will demonstrate industry leadership in helping clients achieve their goals in every aspect of their customer relationships by providing high value, strategically focused business solutions through flawless execution.
Percepta Values
- Lead With Humility
- Leave It Better
- Service Beyond Self
- Win Together
- Deliver Remarkable
| Headquarter | 17333 Federal Dr Allen Park, MI 48101 United States of America |
|---|---|
| Website | www.percepta.com |
| Founding Date | 2000 |
| Company Status | Private |
| Jobs | www.percepta.com/career |
| Social Sites |
Percepta Competitors
Percepta competitors include TP, TaskUs, Concentrix, and TTEC. Percepta ranks 2nd in Overall Culture Score on Comparably vs its competitors. See below how Percepta compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Our value Teamwork and the behaviors behind it.
Our value Respect and the behaviors behind it.
Our value Culture of Service and the behaviors behind it.
Our value Proactive and the behaviors behind it.
Our values are our compass at Percepta. This is a quick introduction to our values.
Percepta Employees
Percepta has 3999 employees. 719 employees at Percepta have reviewed Percepta across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 719 Percepta employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Percepta are pleased with their total compensation at Percepta, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Percepta are extremely happy with their team. 719 Participants grade the quality of their coworkers an A+. The majority believe the meetings at Percepta are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Percepta believe the environment at Percepta is positive. Most Participants believe the pace of work at Percepta is comfortably fast. About 80% of the employees at Percepta work 8 hours or less.
Overall, the employees at Percepta are extremely happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
Percepta employees generally work 8.4 hrs a day
Work Hours
A Day in the Life
Employees at Percepta report the work pace is comfortably fast
Work Pace
A Day in the Life
94% of Percepta employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Percepta employees most often take 10-15 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
86% of Percepta employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Percepta employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
95% of Percepta employees call their work environment positive
Environment
Joining Percepta - Employee Onboarding
The prevailing opinion from employees about joining Percepta is that the company was very prepared on their first day. Percepta employees concluded that their overall onboarding experience was positive. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Percepta KPIs and OKRs
At Percepta 100% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Percepta's KPIs and OKRs is essential for its success. Out of 266 Percepta employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 253 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Percepta CEO & Leadership
89 /100
Percepta CEO Awards and Recognitions
Percepta’s CEO Karen Gurganious started in this role in 2019. Karen’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 5% compared to the CEOs of all other companies in Warren, MI. With a high CEO score, Karen Gurganious has won the Best CEOs in 2025. Percepta’s CEO is highly regarded especially by employees in the Product department, employees in the Marketing department, and employees in the Design department. However, employees in the Business Development department, employees in the Admin department, and employees identified with Other ethnicities have a less favorable view of the CEO and believe there is room for improvement. Compared to Percepta’s competitors, Karen Gurganious ranks right below Concentrix CEO Chris Caldwell. Under Gurganious’s leadership, Percepta employee respondents are most happy about their Environment and the company’s Executive Team. Compensation and Perks And Benefits are two areas, according to respondents, where Percepta could stand to see real improvement.
Percepta Leadership
The Percepta Executive Team is rated an “A+” and led by CEO Karen Gurganious, Chief Financial Officer Adrian Esqueda, and Vice President of Human Resources Adele Fransko
Karen Gurganious CEO / President
Karen Gurganious serves as the CEO / President of Percepta.
Adrian Esqueda Chief Financial Officer
Adrian Esqueda is our Chief Financial Officer. He has over 25 years' experience in Finance, specifically in Corporate,... read more
Adele Fransko Vice President of Human Resources
Adele Fransko is our Vice President of Human Resources. She has been serving employees in an HR capacity for nearly 25... read more
Jamie Goldberg Chief of Staff & Vice President of Strategy Enablement
Jamie Goldberg is our Chief of Staff & Vice President of Strategy Enablement. He has 23 years’ experience in BPO,... read more
Darren Smith Vice President of Information Technology
Darren Smith is our Vice President of Information Technology. He has worked in technology for 30 years, touching all... read more
Katherine Kress Vice President of Strategy
Katherine Kress is our Vice President of Strategy. She has 25 years' experience in marketing and customer experience... read more
Merideth Evans Vice President Global Operations
Merideth Evans is a BPO veteran and passionate people first leader with 25+ years successful experience in Client... read more
Ingrid Guenther Vice President Client Relations & Business Development
Ingrid Guenther leads Percepta’s Global Business Development efforts and oversees client relationships. Ingrid comes to... read more
Youssef Hannat Vice President Global Operations
Youssef Hannat leads Percepta's Global Operations. He has over 20 years of progressive leadership experience, leading... read more
Percepta Salaries
How much does Percepta pay?
How much do people at Percepta get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Percepta is $109,941, or $52 per hour, while the estimated median salary is $108,165, or $52 per hour.
At Percepta, the highest paid job is a Corporate Counsel at $180,227 annually and the lowest is a CS Rep at $46,707 annually. Average Percepta salaries by department include: Legal at $173,666, Business Development at $113,555, Customer Support at $64,268, and Admin at $56,029. Half of Percepta salaries are above $108,165.
603 employees at Percepta rank their Compensation in the Top 15% of similar sized companies in the US (based on 1563 ratings) while 602 employees at Percepta rank their Perks And Benefits in the Top 15% of similar sized companies in the US (based on 867 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $67k | $67k | 1st Percentile |
17th Percentile $87k | $87k | 17th Percentile |
33rd Percentile $101k | $101k | 33rd Percentile |
50th Percentile $164k | $164k | 50th Percentile |
67th Percentile $219k | $219k | 67th Percentile |
83rd Percentile $246k | $246k | 83rd Percentile |
100th Percentile $278k | $278k | 100th Percentile |
$109,941*
Average Compensation
$108,165*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Percepta Salaries by Department
Diversity & Inclusion at Percepta
Diverse employees at Percepta score the company 86/100 across various culture categories, placing Percepta in the Top 5% of companies on Comparably with 1,001-5,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Percepta across various culture dimensions.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
Ranked Culture the Highest
Ranked Culture the Lowest
Percepta Perks & Benefits
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- 401K / Retirement Plan
- Performance Bonus
- Tuition Reimbursement
Office Perks
- Company Social Outings
- Work From Home Policy
- Unique Office Space
Percepta PTO
Percepta's PTO and Vacation policy typically gives 10-15 days off a year. Paid Time Off is Percepta's 3rd most important benefit besides Healthcare when ranked by employees, with 33% of employees saying it is the most important benefit. Percepta's benefits and PTO Package averages to represent a less than $500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Percepta Careers
Percepta Jobs
No Recent Jobs found for Percepta on Comparably
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Overview of Candidates Interested in Percepta on Comparably
Candidates By Department
Engineering | 100% |
|---|
Candidates By Location
Orlando | 100% |
|---|
Frequently Asked Questions regarding Percepta
What is Percepta address?
Percepta location is at 17333 Federal Dr
Who is the CEO of Percepta?
Percepta CEO is Karen Gurganious, their score by employees is 89
What is Percepta eNPS?
The eNPS for Percepta is 69
What is the salary for Customer Service Manager in Percepta?
Customer Service Manager average salary in the US is 81k
What are the salaries in the HR in Percepta?
The average salaries for HR in Percepta is 101k
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