Percepta Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Team leadership is very thoughtful and open minded. They are there if help is required.
Review from Customer Support Dept
They provide clear direction and guidance.
Review from Customer Support Dept
Their determination to make sure we are up to date on important information
Review from Customer Support Dept
My leadership team interacts with the team on a daily basis. They really encourage everyone to be the best they can be, they are supportive and actually listen to the team's feedback.
Review from Customer Support Dept
They have a clear vision and provide opportunities/tools for employee growth and development
Review from Customer Support Dept
What does the leadership team need to get better at?
communication, during coaching, it's a "me" time only, they need to learn to listen without just trying to blame.
Review from Customer Support Dept
I've officially resigned. There is a pattern of being mistreated within Percepta.
Review from Customer Support Dept
Focusing on work and not knit picking
Review from Customer Support Dept
What is the best part about your compensation package?
I feel my retirement package is the best part of my compensation.
Review from Customer Support Dept
the quality score incentive and basic salary
Review from Customer Support Dept
I actually do not use the compensations packages unless bonuses
Review from Customer Support Dept
I am happy with the company's contribution to our retirement account.
Review from Customer Support Dept
Good cash portion. I do not have equity/options
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Why do you feel undervalued and what would make you feel better about your compensation?
Metric sometimes are not that easy to reach because it's based on the client's opinion of the company
Review from Customer Support Dept
Living wage for all on the team. If you want educated college degree caliber you need to pay more, they need to be able to pay off thei
Review from Customer Support Dept
Un aumento de sueldo, Tenía un problema médico, al no haber medicamento en
Review from Customer Support Dept
Voice account is hard to handle in real time. There should be so-called skills compensation program
Review from Customer Support Dept
I feel undervalued because it seems as if when you start meeting one goal the goalpost is moved to make it even harder to succeed. This decreases moral and makes job less appealing. And compensation is okay, but I feel that the company can be more generous w/ the perks we once were given when I star
Review from Customer Support Dept
What are some of the best things about your team?
My coworkers. They make hard days better!
Review from Customer Support Dept
My team members are all supportive and helpful. We jump in and help each other, we want everyone to succeed! There is no gatekeeping, information is shared and questions are answered.
Review from Customer Support Dept
supportive and always provide the necessary information
Review from Customer Support Dept
We get along and have positive feedback
Review from Customer Support Dept
they are very helpful, always there for each other
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Be honest and treat other as they are being treated
Review from Customer Support Dept
Some coworkers are like teachers pet so they aren't required to do as much as regular agents
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The Co- workers are supportive and helpful. Mostly everyone is willing to go the extra mile to help resolve a problem.
Review from Customer Support Dept
The most positive aspect of Percepta's culture is its strong focus on teamwork, respect, and supporting one another. The company's values, including Service Beyond Self, Win Together, and Lead with Humility, encourage collaboration, open communication, and a customer-first mindset. I appreciate work
Review from Customer Support Dept
We take the time out to just be human with each other. We all strive to be the best version of ourselves.
Review from Customer Support Dept
The people onshore who are diligent and very supportive
Review from Customer Support Dept
ability to work as a part time agent
Review from Customer Support Dept
What needs to change to make the company culture better?
Putting the right people in the right places.
Review from Customer Support Dept
There needs to be a new management team from Chris on down
Review from Customer Support Dept
What did you like most about the interview process?
It was a group with other potential employees. It felt relaxed.
Review from Customer Support Dept
The overall experience was pleasant
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I didn't have to wait a long time.
Review from Customer Support Dept
I felt at ease and not under immense pressure because the interviewer was so personable.
Review from Customer Support Dept
The way my skills are appreciated
Review from Customer Support Dept
What would you improve about your company's interview process?
During the interview you are told you will be taking inbound calls and making outbound calls EVERY DAY not when management feel like it
Review from Customer Support Dept
What makes you most happy at work?
getting paid the money I worked for. And also helping customers with their vehicle concerns.
Review from Customer Support Dept
Having a feeling of accomplishment makes me most happy at work. I love being able to help resolve customer issues.
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I have a great satisfaction in the belief/confidence placed in me to assist and help or clients in the best way possible
Review from Customer Support Dept
The work itself in making things better for a customer thru various communication tools.
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being heard and helped by others
Review from Customer Support Dept
What's going wrong and how can it be improved?
the customers are not happy with Ford
Review from Customer Support Dept
It's more of a personal thing than the job or environment whenever I'm heading to work. The drive for me is a far one some days due to the traffic. The only real thing that could solve it is WFH or hybrid work
Review from Customer Support Dept
Before we had programs for father's day and mother's day, but this year there's none, I hope they could do events again
Review from Customer Support Dept
its just personal growth. nothing the company is doing or not doing
Review from Customer Support Dept
Compensation and lack of enthusiasm from agents and leaders
Review from Customer Support Dept
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