SmileDirectClub Employee Reviews

The speed was always fast paced but the objectives were not always feasible. The C-Suite thought they could disrespect you with continued micromangement.

Revisión Publicado hace 2 años

Love working at SDC! The company is constantly evolving, there is so much to learn every day and lots of exciting projects to work on. The environment is flexible, the leadership trusts you and you get to work with the best team. It's also lots of fun!

Revisión Review del Departamento de HR · Publicado hace 4 años

My overall experience is this company is not a good move for your career. Your career will come to a hault growth wise and financially. Dont make the same mistake I did. This will cripple your financial situation.

Revisión Review del Departamento de Ventas · Publicado hace 4 años

Overall it has been a great experience, the company just needs to improve in communication and procedures to make them faster for the employees.

Revisión Publicado hace 5 años

I love that SDC has maintained the speed of a start-up with the resources/talent/scale of a mature company.

Revisión Review del Departamento de Mercadotecnia · Publicado hace 5 años

Generally easy going with operations

Revisión Publicado hace 2 años

I love how transparent and open they are regarding the business. They welcome new ideas and make you feel a part of the team instantly.

Revisión Review del Departamento de HR · Publicado hace 4 años

Transparent, easy to approach, down-to-earth, caring about both business and people, curious, creative, and fun.

Revisión Review del Departamento de HR · Publicado hace 4 años

SDC's leadership team has a real passion for what we do. Leaders at all levels across all functions are heavily invested in the customer experience and continually improving the journey, and they are highly knowledgable about all aspects of the business.

Revisión Review del Departamento de Mercadotecnia · Publicado hace 5 años

Flexibility, They Care and are available to all !

Revisión Review del Departamento de IT · Publicado hace 5 años

Everything! Especially Employee health and wellness

Revisión Publicado hace 3 años

Actually listening to their employees. Not just taking a stance based on metrics that are inaccurate. Hurts the employee and the company.

Revisión Review del Departamento de Ventas · Publicado hace 4 años

Coaching and Informing it's team members of changes due to commission based compensation.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 6 años

ETHICS, communication, work/life balance, professionalism, conduct, and treating others fairly

Revisión Review del Departamento de HR · Publicado hace 7 años

They need to put themselves in our shoes, by realizing that we’re taking fault for people not having $2000 in their account when they enter the door, or because we offer a “free” appointment so people don’t think they have to buy the product that day

Revisión Review del Departamento de Ventas · Publicado hace 8 años

Response from SmileDirectClub

It's always our goal to provide support to our team members in guiding our customers through all aspects of the journey from payment to care. That said, we know that it's an investment. Please reach out to your leaders and people support to discuss.

The company really stresses work-life balance, so the unlimited PTO policy for salaried managers is a perk.

Revisión Review del Departamento de HR · Publicado hace 4 años

it is the most generous in my 35 year career.

Revisión Review del Departamento de IT · Publicado hace 5 años

Excellent benefits and best aligners!!

Revisión Review del Departamento de Mercadotecnia · Publicado hace 5 años

Stock compensation and fair salary

Revisión Review del Departamento de Finanzas · Publicado hace 6 años

The bonus structure is great

Revisión Review del Departamento de Ventas · Publicado hace 7 años

I feel undervauled because I was offered one pay rate but once I started they changed the pay rate. This company can't be trusted when going through the offer process.

Revisión Review del Departamento de Ventas · Publicado hace 4 años

SDC has failed to care for their long-term employees and brings on new employees with less experience for the same position with a substantially higher salary.

Revisión Review del Departamento de IT · Publicado hace 6 años

the whole notion around working 25/8 (instead of 24/7) is highly pushed for here. If you don’t answer emails out of work hours (such as 11pm or 3am), you will get reprimanded. there is no such thing as work/life balance or integration and th

Revisión Review del Departamento de HR · Publicado hace 7 años

I am paid $20K less per year than my male peers with equivalent experience.

Revisión Review del Departamento de Ingienería · Publicado hace 7 años

PTO is one of worst in Nashville. Also for a tech company that's trying to be in with millennials (casual dress, fun office events, cool office space), there aren't other over the top perks that truly make it hard to imagine leaving SDC like flexible working hours, work from home, lunch benefits etc

Revisión Review del Departamento de Mercadotecnia · Publicado hace 7 años

Response from SmileDirectClub

We appreciate you leaving us a review and are concerned to see this. Please reach out to your People & Organization Business Partner so that we can collect feedback and make improvements or email us at [email protected].

Working with a lot of really smart people, building something together from the ground up.

Revisión Review del Departamento de Mercadotecnia · Publicado hace 5 años

All are open to new ideas and the teaming is the best.

Revisión Review del Departamento de IT · Publicado hace 5 años

Constant communication is on point!!

Revisión Review del Departamento de Mercadotecnia · Publicado hace 5 años

Empathy, tolerance, respect, skills, and attitude

Revisión Review del Departamento de Finanzas · Publicado hace 6 años

The people I worked with. Period.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 6 años

High and retain individuals who aren't just managements friends.

Revisión Review del Departamento de Ventas · Publicado hace 4 años

I like most of my coworkers but management needs to improve drastically

Revisión Review del Departamento de HR · Publicado hace 7 años

I might not be the best person in the world, but some coworkers lack empathy and people skills.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 8 años

Response from SmileDirectClub

We're concerned by this, as we expect empathy and respect from all team members. We sure hope you will share with your leader and people support at [email protected].

Share knowledge, provide feedback, support each other.

Revisión Review del Departamento de Ingienería · Publicado hace 8 años

We need better communication and less attacking of one another. We are one team, and should work to help one another in our various areas of expertise. The work environment used to be enjoyable and positive. Right now unfortunately it's full of negativity, drama, complaining, and egos.

Revisión Review del Departamento de Mercadotecnia · Publicado hace 8 años

Response from SmileDirectClub

This is disappointing to hear, as we take pride in the positive work environment you described experiencing at one point. If anything threatens that, we certainly want it to be addressed. We sure hope you will reach out further.

Everyone is very engaged and wants to see the organization thrive.

Revisión Review del Departamento de HR · Publicado hace 4 años

Constant collaboration, an environment of trust and empowerment. You are given ownership from day 1 and your leaders and teammates support you in every possible way. We also smile and have fun here!

Revisión Review del Departamento de HR · Publicado hace 4 años

The most positive would be the company being generally the break through company in teledentistry.

Revisión Review del Departamento de Ventas · Publicado hace 4 años

it is the type of culture you dream of and hope you will find in a workplace. I had to keep pinching myself when I first started work at Smile Direct Club to make sure it wasn't a DREAM !

Revisión Review del Departamento de IT · Publicado hace 5 años

I am allowed to work remote and still have the ability to interactive with my peers

Revisión Review del Departamento de Mercadotecnia · Publicado hace 5 años

Ethics, fair treatment across the board, honesty, coaching and training, career paths, and work/life balance

Revisión Review del Departamento de HR · Publicado hace 7 años

needs to recognize professionalism, hard work and create more goals to get motivation

Revisión Review del Departamento de Ventas · Publicado hace 8 años

Response from SmileDirectClub

This is great feedback -- goal setting is important, and we certainly want to ensure that our team members feel appreciated for their hard work. We will keep this in mind, and we hope you'll reach out further at [email protected].

The company needs to look at it's leadership. There is a disconnect from the CEO, Regionals etc down to the DMs. The DMs push hard, too hard, for performance. They push for terminations and write ups a month in to a new hire starting. CHECK YOUR DMs!

Revisión Review del Departamento de Ventas · Publicado hace 8 años

Response from SmileDirectClub

We appreciate this feedback, as it's incredibly important for communication within our org chart to flow with understanding and respect. We'll certainly keep this in mind, and we hope you will reach out to people support to discuss further.

There is a high expectation for selling which stresses out employees and leaders. We feel so much pressure daily that we lose sight of the customers experience at time. DM's and up make us feel bad about ourselves when we don't perform.

Revisión Review del Departamento de Ventas · Publicado hace 8 años

Response from SmileDirectClub

We're disappointed to see this, as we certainly always want the customer and team member experience to be positive. We trust the feedback and perspective of our team, and we hope you will share input with your leaders and people support.

The leaders (not all of them) need to be humble and help the people, not chase them as if they are prisoners. The company is amazing, but some people are making this entire experience traumatizing.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 8 años

Response from SmileDirectClub

This is disheartening, as we want all team members to feel safe and supported in their work environment. Leadership is a big part of that, and this will be a major focus as we continue to grow. Thank you for sharing, and we hope you will continue to.

I enjoyed being able to tour the facility and meet multiple leaders. I was able to gain a clear picture of the type of organization they are and knew I wanted to join the team.

Revisión Review del Departamento de HR · Publicado hace 4 años

how the conversation was fluent

Revisión Publicado hace 5 años

Panel interviews - getting to meet with your peers.

Revisión Review del Departamento de Mercadotecnia · Publicado hace 5 años

My direct hire was awesome!!!

Revisión Review del Departamento de Mercadotecnia · Publicado hace 5 años

Speaking to my future boss about and how straightforward they were

Revisión Review del Departamento de Finanzas · Publicado hace 6 años

Actually honor what you offer in your interview process. Offered one pay rate in writing and then they didn't honor such when I was onboarded.

Revisión Review del Departamento de Ventas · Publicado hace 4 años

P&O needs to be more organize and improve their response timing.

Revisión Review del Departamento de Finanzas · Publicado hace 6 años

Consistency in questions, on topic questions

Revisión Review del Departamento de Ingienería · Publicado hace 7 años

The process had me do a FaceTime interview with 2 people and then I was hired. Really easy, but clearly not thorough. Also, there were lies told about "super fast advancement", "no pressure selling", "development focused". This is hype. This does not actually happen.

Revisión Review del Departamento de Ventas · Publicado hace 8 años

Response from SmileDirectClub

We're confused to see this, as we take pride in the stories of growth that so many of our team members have experienced here at SDC. It's our goal to make career paths clear, and we hope you will speak to your leader about your growth goals.

Had to wait outside the installation for a long time, the lead who proceed with the interview was rude and not helpful, almost as if they don't care at all.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 8 años

Response from SmileDirectClub

We're concerned to see this, as this is not in line with our expectations or standards in any way. We sure hope you will reach out to discuss further at [email protected].

The people I work with and the positive environment.

Revisión Review del Departamento de HR · Publicado hace 4 años

Being able to help others

Revisión Review del Departamento de Mercadotecnia · Publicado hace 5 años

Talking to my team mates and developing skills

Revisión Review del Departamento de Finanzas · Publicado hace 6 años

Making a customers dream come true

Revisión Review del Departamento de Ventas · Publicado hace 7 años

Learning SO MUCH about the new. You an have your plate full, and your calendar stretched, but you are being challenged in growth as our company is so new. If you are not INSPIRED by growth, you are in the wrong business.

Revisión Review del Departamento de Ventas · Publicado hace 7 años

What's going wrong is the leadership and management levels in between. This is a dead end job as their is no growth without being related or friends with management. They will find ways to push you out.

Revisión Review del Departamento de Ventas · Publicado hace 4 años

The company is corrupt 1000000% to it's customers AND employee's.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 6 años

the lack of ethical practices, the poor treatment of employees, favoritism, lack of work/life balance, benefits, pay

Revisión Review del Departamento de HR · Publicado hace 7 años

We work at a fast pace. Communication is key to keeping everyone on the journey together. There's a balance between over-communicating and not communicating enough of the right info at the right time.

Revisión Review del Departamento de Operaciones · Publicado hace 8 años

Response from SmileDirectClub

Communication is certainly important, and we want to ensure that our team members feel well informed and heard. Thank you for your awesome feedback!

TREAT EVERYONE THE SAME ITS NOT HARD TO DO.

Revisión Review del Departamento de Producto · Publicado hace 8 años

Response from SmileDirectClub

We agree -- we certainly want every team member at SDC to feel equally valued and appreciated. We couldn't do what we do without our amazing team. If you'd like to speak further, please reach out to [email protected].

The work life balance is good.

Revisión Review del Departamento de Ventas · Publicado hace 7 años

The public beat down on shops with low close rate did not go unnoticed. Yea, don’t do that. Forcing the fear of reprimand to shops and team members is not how you cultivate a good customer experience. Sham

Revisión Review del Departamento de Ventas · Publicado hace 7 años