SmileDirectClub Employee Reviews
Out of 895 SmileDirectClub employee reviews, 85% were positive. The remaining 15% were constructive reviews with the goal of helping SmileDirectClub improve their work culture. The Admin team, with 100% positive reviews, reports the best experience at SmileDirectClub compared to all other departments at the company. The Product team offered the most constructive feedback, with 28% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Marketing Dept
What do you like best about the leadership team?
Generally easy going with operations
I love how transparent and open they are regarding the business. They welcome new ideas and make you feel a part of the team instantly.
Review from HR Dept
Transparent, easy to approach, down-to-earth, caring about both business and people, curious, creative, and fun.
Review from HR Dept
SDC's leadership team has a real passion for what we do. Leaders at all levels across all functions are heavily invested in the customer experience and continually improving the journey, and they are highly knowledgable about all aspects of the business.
Review from Marketing Dept
Flexibility, They Care and are available to all !
Review from IT Dept
What does the leadership team need to get better at?
Everything! Especially Employee health and wellness
Actually listening to their employees. Not just taking a stance based on metrics that are inaccurate. Hurts the employee and the company.
Review from Sales Dept
Coaching and Informing it's team members of changes due to commission based compensation.
Review from Customer Support Dept
ETHICS, communication, work/life balance, professionalism, conduct, and treating others fairly
Review from HR Dept
They need to put themselves in our shoes, by realizing that we’re taking fault for people not having $2000 in their account when they enter the door, or because we offer a “free” appointment so people don’t think they have to buy the product that day
Review from Sales Dept
It's always our goal to provide support to our team members in guiding our customers through all aspects of the journey from payment to care. That said, we know that it's an investment. Please reach out to your leaders and people support to discuss.
What is the best part about your compensation package?
The company really stresses work-life balance, so the unlimited PTO policy for salaried managers is a perk.
Review from HR Dept
it is the most generous in my 35 year career.
Review from IT Dept
Excellent benefits and best aligners!!
Review from Marketing Dept
Stock compensation and fair salary
Review from Finance Dept
The bonus structure is great
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I feel undervauled because I was offered one pay rate but once I started they changed the pay rate. This company can't be trusted when going through the offer process.
Review from Sales Dept
SDC has failed to care for their long-term employees and brings on new employees with less experience for the same position with a substantially higher salary.
Review from IT Dept
the whole notion around working 25/8 (instead of 24/7) is highly pushed for here. If you don’t answer emails out of work hours (such as 11pm or 3am), you will get reprimanded. there is no such thing as work/life balance or integration and th
Review from HR Dept
I am paid $20K less per year than my male peers with equivalent experience.
Review from Engineering Dept
PTO is one of worst in Nashville. Also for a tech company that's trying to be in with millennials (casual dress, fun office events, cool office space), there aren't other over the top perks that truly make it hard to imagine leaving SDC like flexible working hours, work from home, lunch benefits etc
Review from Marketing Dept
We appreciate you leaving us a review and are concerned to see this. Please reach out to your People & Organization Business Partner so that we can collect feedback and make improvements or email us at [email protected].
What are some of the best things about your team?
Working with a lot of really smart people, building something together from the ground up.
Review from Marketing Dept
All are open to new ideas and the teaming is the best.
Review from IT Dept
Constant communication is on point!!
Review from Marketing Dept
Empathy, tolerance, respect, skills, and attitude
Review from Finance Dept
The people I worked with. Period.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
High and retain individuals who aren't just managements friends.
Review from Sales Dept
I like most of my coworkers but management needs to improve drastically
Review from HR Dept
I might not be the best person in the world, but some coworkers lack empathy and people skills.
Review from Customer Support Dept
We're concerned by this, as we expect empathy and respect from all team members. We sure hope you will share with your leader and people support at [email protected].
Share knowledge, provide feedback, support each other.
Review from Engineering Dept
We need better communication and less attacking of one another. We are one team, and should work to help one another in our various areas of expertise. The work environment used to be enjoyable and positive. Right now unfortunately it's full of negativity, drama, complaining, and egos.
Review from Marketing Dept
This is disappointing to hear, as we take pride in the positive work environment you described experiencing at one point. If anything threatens that, we certainly want it to be addressed. We sure hope you will reach out further.
What is most positive about the culture and environment at your company?
Everyone is very engaged and wants to see the organization thrive.
Review from HR Dept
Constant collaboration, an environment of trust and empowerment. You are given ownership from day 1 and your leaders and teammates support you in every possible way. We also smile and have fun here!
Review from HR Dept
The most positive would be the company being generally the break through company in teledentistry.
Review from Sales Dept
it is the type of culture you dream of and hope you will find in a workplace. I had to keep pinching myself when I first started work at Smile Direct Club to make sure it wasn't a DREAM !
Review from IT Dept
I am allowed to work remote and still have the ability to interactive with my peers
Review from Marketing Dept
What needs to change to make the company culture better?
Ethics, fair treatment across the board, honesty, coaching and training, career paths, and work/life balance
Review from HR Dept
needs to recognize professionalism, hard work and create more goals to get motivation
Review from Sales Dept
This is great feedback -- goal setting is important, and we certainly want to ensure that our team members feel appreciated for their hard work. We will keep this in mind, and we hope you'll reach out further at [email protected].
The company needs to look at it's leadership. There is a disconnect from the CEO, Regionals etc down to the DMs. The DMs push hard, too hard, for performance. They push for terminations and write ups a month in to a new hire starting. CHECK YOUR DMs!
Review from Sales Dept
We appreciate this feedback, as it's incredibly important for communication within our org chart to flow with understanding and respect. We'll certainly keep this in mind, and we hope you will reach out to people support to discuss further.
There is a high expectation for selling which stresses out employees and leaders. We feel so much pressure daily that we lose sight of the customers experience at time. DM's and up make us feel bad about ourselves when we don't perform.
Review from Sales Dept
We're disappointed to see this, as we certainly always want the customer and team member experience to be positive. We trust the feedback and perspective of our team, and we hope you will share input with your leaders and people support.
The leaders (not all of them) need to be humble and help the people, not chase them as if they are prisoners. The company is amazing, but some people are making this entire experience traumatizing.
Review from Customer Support Dept
This is disheartening, as we want all team members to feel safe and supported in their work environment. Leadership is a big part of that, and this will be a major focus as we continue to grow. Thank you for sharing, and we hope you will continue to.
What did you like most about the interview process?
I enjoyed being able to tour the facility and meet multiple leaders. I was able to gain a clear picture of the type of organization they are and knew I wanted to join the team.
Review from HR Dept
how the conversation was fluent
Panel interviews - getting to meet with your peers.
Review from Marketing Dept
My direct hire was awesome!!!
Review from Marketing Dept
Speaking to my future boss about and how straightforward they were
Review from Finance Dept
What would you improve about your company's interview process?
Actually honor what you offer in your interview process. Offered one pay rate in writing and then they didn't honor such when I was onboarded.
Review from Sales Dept
P&O needs to be more organize and improve their response timing.
Review from Finance Dept
Consistency in questions, on topic questions
Review from Engineering Dept
The process had me do a FaceTime interview with 2 people and then I was hired. Really easy, but clearly not thorough. Also, there were lies told about "super fast advancement", "no pressure selling", "development focused". This is hype. This does not actually happen.
Review from Sales Dept
We're confused to see this, as we take pride in the stories of growth that so many of our team members have experienced here at SDC. It's our goal to make career paths clear, and we hope you will speak to your leader about your growth goals.
Had to wait outside the installation for a long time, the lead who proceed with the interview was rude and not helpful, almost as if they don't care at all.
Review from Customer Support Dept
We're concerned to see this, as this is not in line with our expectations or standards in any way. We sure hope you will reach out to discuss further at [email protected].
What makes you most happy at work?
The people I work with and the positive environment.
Review from HR Dept
Being able to help others
Review from Marketing Dept
Talking to my team mates and developing skills
Review from Finance Dept
Making a customers dream come true
Review from Sales Dept
Learning SO MUCH about the new. You an have your plate full, and your calendar stretched, but you are being challenged in growth as our company is so new. If you are not INSPIRED by growth, you are in the wrong business.
Review from Sales Dept
What's going wrong and how can it be improved?
What's going wrong is the leadership and management levels in between. This is a dead end job as their is no growth without being related or friends with management. They will find ways to push you out.
Review from Sales Dept
The company is corrupt 1000000% to it's customers AND employee's.
Review from Customer Support Dept
the lack of ethical practices, the poor treatment of employees, favoritism, lack of work/life balance, benefits, pay
Review from HR Dept
We work at a fast pace. Communication is key to keeping everyone on the journey together. There's a balance between over-communicating and not communicating enough of the right info at the right time.
Review from Operations Dept
Communication is certainly important, and we want to ensure that our team members feel well informed and heard. Thank you for your awesome feedback!
TREAT EVERYONE THE SAME ITS NOT HARD TO DO.
Review from Product Dept
We agree -- we certainly want every team member at SDC to feel equally valued and appreciated. We couldn't do what we do without our amazing team. If you'd like to speak further, please reach out to [email protected].
What do you like best about your company?
The work life balance is good.
Review from Sales Dept
What would you most like to see improved at your company?
The public beat down on shops with low close rate did not go unnoticed. Yea, don’t do that. Forcing the fear of reprimand to shops and team members is not how you cultivate a good customer experience. Sham
Review from Sales Dept