SmileDirectClub Environment Employee Reviews

Everyone is very engaged and wants to see the organization thrive.

Review from HR Dept

Constant collaboration, an environment of trust and empowerment. You are given ownership from day 1 and your leaders and teammates support you in every possible way. We also smile and have fun here!

Review from HR Dept

The most positive would be the company being generally the break through company in teledentistry.

Review from Sales Dept

it is the type of culture you dream of and hope you will find in a workplace. I had to keep pinching myself when I first started work at Smile Direct Club to make sure it wasn't a DREAM !

Review from IT Dept

I am allowed to work remote and still have the ability to interactive with my peers

Review from Marketing Dept

The communication in the teams and tolerance between each team member

Review from Finance Dept

The people make it fun.

Review from Customer Support Dept

The 7 truths to grin by

Review from Sales Dept

all encompassing, our group is full of diversity and we believe in our culture of better is better. We are constantly striving to set the bar, as it is very inspiring that we are changing the world one smile at a time!

Review from Sales Dept

Everyone is focused on growing

Review from Engineering Dept

Games, recognition, fun, and open door policies.

Review from HR Dept

Response from SmileDirectClub

We are so happy to see this!

Positivity and the support all team members and leaders show!

Review from HR Dept

Response from SmileDirectClub

This is what we like to see!

Relentless support from the top down

Review from Sales Dept

Response from SmileDirectClub

We're all about support and guidance from our leaders -- the sales team has some amazing ones. Thank you.

We keep customers as a focus of our business. This helps to keep everyone on the same page, aligned.

Review from Operations Dept

Response from SmileDirectClub

So true, and we love this! Thank you for sharing.

The closeness and open door policy

Review from Marketing Dept

Response from SmileDirectClub

We love that too. Thank you!

Our culture at the company is diverse and the environment is a friendly one

Review from Sales Dept

Response from SmileDirectClub

That's wonderful to hear! We appreciate this.

the goal to work and win as a team

Review from Sales Dept

Response from SmileDirectClub

That's awesome! Thanks.

That all of my team members get along very well and we all can communicate with each other and get things done.

Review from Sales Dept

Best company culture I have ever been a part of - very inclusive, great growth opportunities, and endless support

Review from Sales Dept

Response from SmileDirectClub

This is an honor! Thank you so much.

Very rewarding as we are helping to change lives. We win as a team.

Review from Operations Dept

Ethics, fair treatment across the board, honesty, coaching and training, career paths, and work/life balance

Review from HR Dept

needs to recognize professionalism, hard work and create more goals to get motivation

Review from Sales Dept

Response from SmileDirectClub

This is great feedback -- goal setting is important, and we certainly want to ensure that our team members feel appreciated for their hard work. We will keep this in mind, and we hope you'll reach out further at [email protected].

The company needs to look at it's leadership. There is a disconnect from the CEO, Regionals etc down to the DMs. The DMs push hard, too hard, for performance. They push for terminations and write ups a month in to a new hire starting. CHECK YOUR DMs!

Review from Sales Dept

Response from SmileDirectClub

We appreciate this feedback, as it's incredibly important for communication within our org chart to flow with understanding and respect. We'll certainly keep this in mind, and we hope you will reach out to people support to discuss further.

There is a high expectation for selling which stresses out employees and leaders. We feel so much pressure daily that we lose sight of the customers experience at time. DM's and up make us feel bad about ourselves when we don't perform.

Review from Sales Dept

Response from SmileDirectClub

We're disappointed to see this, as we certainly always want the customer and team member experience to be positive. We trust the feedback and perspective of our team, and we hope you will share input with your leaders and people support.

The leaders (not all of them) need to be humble and help the people, not chase them as if they are prisoners. The company is amazing, but some people are making this entire experience traumatizing.

Review from Customer Support Dept

Response from SmileDirectClub

This is disheartening, as we want all team members to feel safe and supported in their work environment. Leadership is a big part of that, and this will be a major focus as we continue to grow. Thank you for sharing, and we hope you will continue to.

Improve communication with the team members of all levels.

Review from Engineering Dept

Remembering that we are not a number from our CEO's to your CSR we are all human and not just a work number

Review from Customer Support Dept

Response from SmileDirectClub

This is important to us! Every team member is incredibly valued, and we want that to come across. If that is ever not the experience you are having, we hope you will discuss with your leaders and people support: [email protected].

Actually focus on employee appreciation instead of consistently focusing on everything that goes wrong in the field.

Review from Sales Dept

improve the sense of urgency to resolve issues ( specially the Tickets )

Review from Customer Support Dept

Response from SmileDirectClub

This is valid feedback, and we appreciate it. We are always working to improve work streams and efficiency. Thank you for sharing!

The way leadership is being handled, sometimes being on a team is more like a hierarchy than anything else

Review from Customer Support Dept

Response from SmileDirectClub

We're concerned to see this, as we take pride in the team work we see around the office. We expect great leadership among teams as well. If you have additional feedback, please feel free to reach out to [email protected].

Nothing, we create smiles and deliver a 5 star experience.

Review from Sales Dept

so, so much. ultimately, this is why I will probably leave. it starts at the leadership - celebrate success, be understandable about how much your asking of people, allow for better work -life balance, give positive feedback, make people feel appreciated

Review from Marketing Dept

Response from SmileDirectClub

This is all fair, and we certainly care about these values and will prioritize them as we continue to grow. We sure hope you will reach out for further support.