SmileDirectClub Leadership Employee Reviews
What do you like best about the leadership team?
Generally easy going with operations
I love how transparent and open they are regarding the business. They welcome new ideas and make you feel a part of the team instantly.
Review from HR Dept
Transparent, easy to approach, down-to-earth, caring about both business and people, curious, creative, and fun.
Review from HR Dept
SDC's leadership team has a real passion for what we do. Leaders at all levels across all functions are heavily invested in the customer experience and continually improving the journey, and they are highly knowledgable about all aspects of the business.
Review from Marketing Dept
Flexibility, They Care and are available to all !
Review from IT Dept
Awesome Team Leaders and Staff
Review from Marketing Dept
The communication and professional but friendly conversation
Review from Operations Dept
We have an open-door policy at SDC, and the majority of leadership are very approachable.
Review from IT Dept
They truly care about each person, and the customer
Review from Operations Dept
Autonomy is ENCOURAGED!! You can lead your district with our Truths to Grin BY; We do work 25/8, and we breath success in our behaviors. We truly believe in Think like a customer and we stay awake at night on how we can be better for the customer to enjoy their experience.
Review from Sales Dept
They are constantly driving growth, but they also have realistic expectations of what is possible on a given timeline.
Review from Engineering Dept
Personable and fair. Provides great work life balance
Review from HR Dept
This is what we like to see!
The work life balance they our entire leadership practices!
Review from HR Dept
This makes us smile!
CEO is sharp, logic focused and involved the right amount in initiatives below him.
Review from Marketing Dept
Thank you for the kind words!
They are very open to ideas and extremely supportive
Review from Sales Dept
That's what we're all about! Thanks a million.
I am super happy with my job, and looking forward to grow within the company
Review from Operations Dept
Thank you so much -- we sure are proud of our growth opportunities here.
An open door policy with opportunity to grow
Review from Marketing Dept
Those are two of our favorite aspects of being a team members here at SDC! Thank you for shouting it out.
The leadership team works together to make sure we are all working as a team, helping each other meet the goals and to become a better smile guide
Review from Sales Dept
We're all about that team work! Thank you for sharing.
encouragement, motivation, inspiration, and attention to detail
Review from Sales Dept
All great things! Thank you.
They make sure that all employees are compensated fairly, considered in decisions that can affect them and that we are all treated respectfully and have a great life/work balance
Review from Finance Dept
What does the leadership team need to get better at?
Everything! Especially Employee health and wellness
Actually listening to their employees. Not just taking a stance based on metrics that are inaccurate. Hurts the employee and the company.
Review from Sales Dept
Coaching and Informing it's team members of changes due to commission based compensation.
Review from Customer Support Dept
ETHICS, communication, work/life balance, professionalism, conduct, and treating others fairly
Review from HR Dept
They need to put themselves in our shoes, by realizing that we’re taking fault for people not having $2000 in their account when they enter the door, or because we offer a “free” appointment so people don’t think they have to buy the product that day
Review from Sales Dept
It's always our goal to provide support to our team members in guiding our customers through all aspects of the journey from payment to care. That said, we know that it's an investment. Please reach out to your leaders and people support to discuss.
they need to work in help people to make career in the company.
Review from Sales Dept
It's important to us to provide clear coaching and guidance in the career growth opportunities here at SmileDirectClub. We encourage you to reach out to your leader to express your goals.
The leadership team, in general, needs to experience working in a shop. Until they do that, until they take appointments, they will not understand that sometimes, regardless of the "behaviors" some people are not able to move forward that day. Regionals, pay attention to what your DMs are doing.
Review from Sales Dept
It's important to us that our SmileGuides feel support, empathy, and understanding from their leadership team. This is good feedback, and we hope you will provide more to your leader as well as people support at [email protected].
We need a different structure to be able to properly and timely help our customers
Review from Operations Dept
Thank you for sharing some feedback! We're growing fast and always looking for ways to improve our efficiency. We sure hope you will continue to share feedback with your leader and [email protected].
Communication, fairness among every department
Review from Product Dept
This is important to us and top of mind as we continue to grow. We sure hope you will continue to share -- it means a lot. Please reach out to people support at [email protected].
Everything! Too young to lead a company and they believe to wise to let other ones help.
Review from Customer Support Dept
Our leadership team knows how important the support of all team embers is, so we appreciate this input. As we continue to grow, there will be a lot of focus on investing in our team and leadership, so we hope you'll continue to share.
take employees feelings and thoughts about certain situations into consideration. think decisions out more thoroughly and think about how those decisions will effect the every department and not just the biggest department.
Review from Product Dept
We appreciate your input here. We always want each department to feel valued and supported, as we truly would not grow without the support of each one. This will always be a priority, and we hope you will continue to share your feedback.
TREAT YOUR EMPLOYEES LIKE PEOPLE WHO HAVE FAMILIES AND LIVE OUTSIDE WORK AND ALSO COMMUNICATION
Review from Sales Dept
We totally understand that work life balance is an important part of any career and position. It's our goal to provide support to our team members in this area, and we hope you will reach out for further discussion: [email protected].
Getting involved with their team members and fairness within the work group. No favoritism
Review from Customer Support Dept
Communication, compensation for metrics and goals achieved
Review from Customer Support Dept
Loyalty promoting Day 1 workers.
Review from Sales Dept
Appreciate and listen to employees. Focus more on long term success of the company instead of pushing your employees to do sales sales sales when in reality most of your customers are extremely unhappy.
Review from Sales Dept
People Skills Time to listen to employee
Review from Customer Support Dept
Thank you for this feedback, as it's important that our team members feel heard by their leaders. Please reach out to people support for assistance with any concerns you may have.
Being honest when Hiring people
Review from Sales Dept
We're concerned to see this, and we hope to hear more. We sure hope you will reach out to [email protected].
In providing information, to be on top of things and make sure the tickets get resolved. More human touch and people skills.
Review from Customer Support Dept
Be open minded and be able to receive suggestions from their team.
Review from Customer Support Dept
This is important to us! Thank you for highlighting this -- we will certainly continue to work towards it.