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SmileDirectClub Claimed Company
SmileDirectClub is the next generation oral care company with the first medtech platform for teeth straightening. read more
SmileDirectClub Company Culture
SmileDirectClub Culture
This score is derived from employee ratings & reviewsChoice Employer
A+
4.6/5
Top Rated Culture Dimensions
CEO Rating
A+Environment
A+Executive Team
A+Leadership
A+Manager
A+SmileDirectClub CEO
Top 5%Top 5% of Similar Size Companies on Comparably
David Katzman
86 /100
See More
Diversity at SmileDirectClub
Top 15%Top 15% of Similar Size Companies on Comparably
A-
Diverse employees at SmileDirectClub have rated Team, CEO Rating, and Work Culture as the highest categories they have scored
Women at SmileDirectClub
Top 15%Top 15% of Similar Size Companies on Comparably
A-
Women at SmileDirectClub have rated Team, Work Culture, and CEO Rating as the highest categories they have scored
SmileDirectClub eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 5%Top 5% of Similar Size Companies on Comparably
Recommend to a Friend?
61
SmileDirectClub employees are 61% more likely to recommend SmileDirectClub as a great place to work
| 75% | Promoters |
|---|---|
| 11% | Passives |
| 14% | Detractors |
Working at SmileDirectClub
Working at SmileDirectClub is rated highly by 217 employees, across various culture dimensions. SmileDirectClub employees are most satisfied about CEO Rating, Environment, and Executive Team categories, putting SmileDirectClub’s culture in the Top 5% compared to similar sized companies on Comparably and in the Top 10% compared to other companies in Nashville, TN. See below in detail how working at SmileDirectClub was rated by employees.
Overall Company Culture at SmileDirectClub
A+
Overall Company Culture at SmileDirectClub is rated A+
Last updated months ago
Top
5%
SmileDirectClub ranks in the Top 5% of other companies on Comparably with 1,001-5,000 Employees for Overall Company Culture Score
SmileDirectClub Employee Reviews
Out of 895 SmileDirectClub employee reviews, 85% were positive. The remaining 15% were constructive reviews with the goal of helping SmileDirectClub improve their work culture.
| Positive Reviews | 85% |
|---|---|
| Constructive Feedback | 15% |
Positive Reviews From SmileDirectClub Employees
- What do you like best about the leadership team?Generally easy going with operations
- What is the best part about your compensation package?The company really stresses work-life balance, so the unlimited PTO policy for salaried managers is a perk.
- What makes you most happy at work?The people I work with and the positive environment.
Constructive Feedback From SmileDirectClub Employees
- What does the leadership team need to get better at?Everything! Especially Employee health and wellness
- What do your coworkers need to improve and how could you work together better?High and retain individuals who aren't just managements friends.
- Why do you feel undervalued and what would make you feel better about your compensation?I feel undervauled because I was offered one pay rate but once I started they changed the pay rate. This company can't be trusted when going through the offer process.
SmileDirectClub Company Information
SmileDirectClub Company Overview
SmileDirectClub is the next generation oral care company with the first medtech platform for teeth straightening.
SmileDirectClub was founded in 2014 and its current CEO is David Katzman. Since its inception 12 years ago, SmileDirectClub has grown to 4850 employees.
SmileDirectClub Mission, Vision & Values
SmileDirectClub Mission Statement
SmileDirectClub’s mission is to democratize access to a smile each and every person loves by making it affordable and convenient for everyone.
SmileDirectClub Vision Statement
SmileDirectClub exists to help more people realize the life-changing potential of their smiles.
SmileDirectClub Values
- Stay curious.
- Think like a customer.
- Win as a team.
- Data, discussion, deliver.
- Inspired by why.
- Better is better.
- Dependability increases our capability.
- We Smile Here.
- Our Best Through Balance.
Sustainability and Corporate Social Responsibility at SmileDirectClub
Our company-wide Corporate Social Responsibility platform provides Team Members the opportunity to get involved with the community in causes they care about, as well as partnerships, scholarships, grants and clear aligner treatment to those in need. This includes a partnership with the Nashville Predators Foundation, awarding SuperGrants to organizations in our home city.
As a mission-driven organization, SmileDirectClub supports charitable giving and philanthropic activities through our Corporate Social Responsibility efforts and the SmileDirectClub Foundation.
The SmileDirectClubFoundation is a 501(c)(3) non-profit organization with a mission to empower the heroic, the vulnerable and those at risk to gain the tools, skills and confidence they need to put their best face forward as they transition to new phases in their education or careers. Through established partnerships with non-profit organizations, the Foundation serves communities in the Nashville area, where the Foundation is based, as well as those in the United States and across the globe. Our Signature Charitable Partners include Year Up and Hire Heroes USA.
| Headquarter | 414 Union St Nashville, TN 37219 United States of America |
|---|---|
| Website | smiledirectclub.com |
| Founding Date | 2014 |
| Tel | 800-848-7566 |
| Company Status | Public |
| Stock | SDC |
| Jobs | smiledirectclub.com/careers/ |
| Social Sites |
Culture Video
#WinAsATeam (this photo will be used for announcing our latest award)
The Towson team!
The Talent Acquisition team at Nashville HQ!
The Orem team!
The Naperville team!
The Milford team!
SmileDirectClub Employees
SmileDirectClub has 4850 employees. 217 employees at SmileDirectClub have reviewed SmileDirectClub across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 217 SmileDirectClub employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at SmileDirectClub are pleased with their total compensation at SmileDirectClub, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at SmileDirectClub are extremely happy with their team. 217 Participants grade the quality of their coworkers an A+. The majority believe the meetings at SmileDirectClub are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at SmileDirectClub believe the environment at SmileDirectClub is positive. Most Participants believe the pace of work at SmileDirectClub is extremely fast. About 73% of the employees at SmileDirectClub work 8 hours or less, while 2% of them have an extremely long day - longer than twelve hours.
Overall, the employees at SmileDirectClub are extremely happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
SmileDirectClub employees generally work 8.5 hrs a day
Work Hours
A Day in the Life
Employees at SmileDirectClub report the work pace is extremely fast
Work Pace
A Day in the Life
On a typical day, employees at SmileDirectClub have 1 meeting
Meetings
A Day in the Life
97% of SmileDirectClub employees look forward to interacting with their team every day
Coworkers
A Day in the Life
SmileDirectClub employees most often take 10-15 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
80% of SmileDirectClub employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
SmileDirectClub employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
90% of SmileDirectClub employees call their work environment positive
Environment
Joining SmileDirectClub - Employee Onboarding
The prevailing opinion from employees about joining SmileDirectClub is that the company was very prepared on their first day. SmileDirectClub employees concluded that their overall onboarding experience was positive. 76% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
SmileDirectClub KPIs and OKRs
At SmileDirectClub 70% of employees think their department KPIs and OKRs are clear. Employees’ understanding of SmileDirectClub's KPIs and OKRs is essential for its success. Out of 34 SmileDirectClub employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 28 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Featured Articles
SmileDirectClub CEO & Leadership
86 /100
SmileDirectClub CEO Awards and Recognitions
SmileDirectClub’s CEO David Katzman started in this role in 2014. David’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 5% compared to the CEOs of all other companies in Nashville, TN. With a high CEO score, David Katzman has won the Best CEOs in 2021. In addition, David has garnered Best CEOs for Diversity in 2019 specifically for Diversity, making SmileDirectClub’s CEO one of the top rated CEOs by diverse employees. SmileDirectClub’s CEO is highly regarded especially by employees in the Admin department, Asian or Pacific Islander employees, and employees in the Finance department. However, employees with the company for Less than 1 Year, African American/Black employees, and employees in the Product department have a less favorable view of the CEO and believe there is room for improvement. Under Katzman’s leadership, SmileDirectClub employee respondents are most happy about their Environment and the company’s Executive Team. Professional Development and Perks And Benefits are two areas, according to respondents, where SmileDirectClub could stand to see real improvement.
SmileDirectClub Leadership
The SmileDirectClub Executive Team is rated an “A+” and led by CEO David Katzman, Chief Marketing Officer Josh Chapman, and Chief Technology Officer Justin Skinner
David Katzman CEO / President
David Katzman serves as the CEO / President of SmileDirectClub.
Josh Chapman Chief Marketing Officer, 2019 Best Marketing Department Leader
Josh Chapman is a creative, branding and marketing professional whose passion is helping brands unleash their potential... read more
Justin Skinner Chief Technology Officer
Justin Skinner serves as the Chief Technology Officer of SmileDirectClub. Justin started at SmileDirectClub in December... read more
Dan Murphy Regional Vice President
Dan Murphy serves as the Regional Vice President of SmileDirectClub. Dan started at SmileDirectClub in October of 2017.... read more
Michelle Anzaldua Regional Vice President
Michelle Anzaldua serves as the Regional Vice President of SmileDirectClub. Michelle started at SmileDirectClub in... read more
Jeffrey Sulitzer Chief Clinical Officer at SmileDirectClub
Jeffrey Sulitzer serves as the Chief Clinical Officer at SmileDirectClub of SmileDirectClub. Jeffrey started at... read more
Steven Katzman Chief Operating Officer/Board Member
Steven Katzman serves as the Chief Operating Officer/Board Member of SmileDirectClub. Steven started at SmileDirectClub... read more
John Sheldon Chief Marketing Officer
John Sheldon serves as the Chief Marketing Officer of SmileDirectClub. John started at SmileDirectClub in January of... read more
Kyle Wailes Chief Financial Officer
Kyle Wailes serves as the Chief Financial Officer of SmileDirectClub. Kyle started at SmileDirectClub in May of 2018.... read more
Diversity & Inclusion at SmileDirectClub
Diverse employees at SmileDirectClub score the company 79/100 across various culture categories, placing SmileDirectClub in the Top 15% of companies on Comparably with 1,001-5,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at SmileDirectClub across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
SmileDirectClub Perks & Benefits
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- 401K / Retirement Plan
- Performance Bonus
- Tuition Reimbursement
- Employee Stock Purchase Plan
Office Perks
- Free Food
- Company Social Outings
- Work From Home Policy
- Unique Office Space
SmileDirectClub PTO
SmileDirectClub's PTO and Vacation policy typically gives 10-15 days off a year with 70% of employees expected to be work free while out of office. Paid Time Off is SmileDirectClub's most important benefit besides Healthcare when ranked by employees, with 46% of employees saying it is the most important benefit. SmileDirectClub's benefits and PTO Package averages to represent a $500 -$1000 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
SmileDirectClub Careers
SmileDirectClub Jobs
No Recent Jobs found for SmileDirectClub on Comparably
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Let SmileDirectClub Know You Want To Work There
Overview of Candidates Interested in SmileDirectClub on Comparably
Candidates By Department
All Industries | 38% | |
|---|---|---|
Marketing | 14% | |
IT | 10% | |
Operations | 10% | |
Finance | 5% | |
Other | 24% |
Candidates By Location
Nashville | 67% | |
|---|---|---|
Brentwood | 5% | |
Chattanooga | 5% | |
Saint Louis | 5% | |
Akron | 5% | |
Other | 14% |
SmileDirectClub Internship Program
SmileDirectClub’s “Grintern” 10 week program allows college students the opportunity to work with one of America’s fastest growing companies! From cutting edge, engineering technology to global marketing agendas, a team member focused company culture to prioritized customer satisfaction, and ever-expanding brick and mortar to e-commerce styles of retail, SmileDirectClub has it all! Our Grinterns will be partnered with a mentor and learn from cross functional teams from across the business as well as within the team in which they support.
How difficult is it to get an internship at SmileDirectClub?
Marketing
Operations
Finance
Customer Support
Sales
Very Difficult0%
Somewhat Difficult67%
Not Difficult0%
Difficult0%
Does Not Offer Internships33%
Answered by 3 Marketing Interns
Very Difficult0%
Somewhat Difficult0%
Not Difficult67%
Difficult0%
Does Not Offer Internships33%
Answered by 3 Operations Interns
Very Difficult33%
Somewhat Difficult0%
Not Difficult0%
Difficult0%
Does Not Offer Internships67%
Answered by 3 Finance Interns
Very Difficult0%
Somewhat Difficult25%
Not Difficult25%
Difficult0%
Does Not Offer Internships50%
Answered by 4 Customer Support Interns
Very Difficult0%
Somewhat Difficult45%
Not Difficult22%
Difficult0%
Does Not Offer Internships33%
Answered by 9 Sales Interns
Frequently Asked Questions regarding SmileDirectClub
What is SmileDirectClub address?
SmileDirectClub location is at 414 Union St
Who is the CEO of SmileDirectClub?
SmileDirectClub CEO is David Katzman, their score by employees is 86
What is SmileDirectClub eNPS?
The eNPS for SmileDirectClub is 61
How many employees work in SmileDirectClub?
SmileDirectClub has 4850 employees
What are the benefits at SmileDirectClub?
SmileDirectClub perks and benefits are Dental Insurance, Vision Insurance, Health Insurance, Life Insurance, PTO / Vacation Policy, Paid Holidays, Maternity / Paternity Leave, 401K / Retirement Plan, Performance Bonus, Tuition Reimbursement, Employee Stock Purchase Plan, Free Food, Company Social Outings, Work From Home Policy & Unique Office Space
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